DTB SERVICES LLC

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Two weeks ago I smelled an odor in my basement near my propane-fueled fireplace. The pilot light was shut off a few weeks before after originally smelling the same odor, but it returned with a fainter scent. Called my propane tank provider, Pipeline Petroleum and they referred Dean. Called Dean and he walked me through the process of shutting off my propane tank outside to assure me, a mother of a young child, we were out of imminent danger. He scheduled an appointment for the following week based on his one downfall, that he is located closer to Poconos than Macungie/LMTwnshp area. fAfter rescheduling once, he kept in close phone contact and arrived today. I couldn't be happier with his services. Dean troubleshot the problem (apparently our pilot light ate up the last of the propane in the tank, which we were not aware would happen because we recently bought the house and thought we had enough in there, Thus the propane additive sitting in the bottom of the tank was causing the odor to waft through our basement fireplace hookup because that fp is unsealed, unlike our upstairs one). Dean also took the time to educate me from soup to nuts about how my fireplace worked (pilot light, potential issues that could arise, etc.), as well as checked my upstairs fireplace, explained the issue at hand, etc. He is very pro-education, very well-versed in his industry and obviously enjoys his job. He also is very consumer friendly. His charge to come out is a flat $125, but he not only tested for leaks, but actually serviced (cleaned/vacuumed the soot) from one fireplace that needed it....free of extra charge. He even streamlined my communications with Pipeline Petroleum with one of his internal contacts to help with my propane needs (as opposed to me making the call later, waiting on hold, etc.). I would most certainly use him again.

I'm a very big on DIY (wiring plumbing, carpentry and pretty much everything that comes my way), but it was money well spent dealing with this fireplace :) This beautiful monster (see unfinished pic) is almost 300 pounds. The hearth I built for it could hold a small elephant :). When I ordered the fireplace (ordered through dealer - cheap and tax free), I could not find any decent dealers in my area that would install it. Stopped in local fireplace shop and asked for local installers. Got 2 references and he was the one that called back within 24 hrs. We scheduled for him to drive by (he's not too far) and give an estimate for installation. He came by, gave his price and we agreed for next week. Next week he came on time (I confirmed the day before) and began to work immediately. I'm not going to go into boring specific details, but it was evident he knew his job and workmanship-wise he did it well (I sort of helped). Suffice it to say that issues arose and they were dealt with very efficiently. When the time came to pay, he remained true to what was agreed upon during the estimate, even though he spent more time than he originally estimated. I respect that and therefore recommend a gas appliance installer. He is also very knowledgeable about instant heaters (we had a long discussion on that) and I think he installs them too. Thanks Dean