SHIREY OVERHEAD DOOR INC

Repairman was cheerful, courteous, knowledgeable and skilled. Replacing the spring took about 20 minutes each time, and he also checked the rest of the system to be sure there were no other problems - either current or likely (there weren't). I've never been dissatisfied with their service and thought the price was reasonable. I'll be replacing the door this spring and will definitely call them for an estimate, along with Plyler. Will be interested in others' reviews of these 2 providers. in others'

When I went to open the inner glass door, the screen wouldn't pull. When I pulled a little more, it came off the track. I hesitated to call them back and let it go a little bit. In the Spring, I called them and asked them to come back out to fix it. The worker said that they were improperly installed. He said the rollers were too tight. All he did was slide the rollers, but he didn't clean the tracks. They still charged us $90 so I called back to say there's no way we owed them any money when they were wrong in the first place. My daughter called to ask them why we owed any money and they said it was so dirty that they had to clean the tracks while they were there. I watched them the whole time they were there! They did not clean anything, but did adjust the rollers which was their fault in the first place.

This has been a terrible experience. First, they installed the wrong handle & strikeplate, and when they corrected that problem, it left some small drill holes in the frame. They didn't fix this, just gave us some touch-up paint. They should have sanded, puttied, and retouched it themselves, but we decided not to make a deal about this. Then, it took them an extra week or two to install the kickplate. During this time, we called a couple times to find out the status and never got return calls. But they eventually did install it. Finally, and worst: within a year of installation, the paint on the outside of the door started to peel and fade. Again, a lot of unreturned calls, and when we did talk to them, there was a lot of runaround - "We'll be out to look at it soon", but we never saw them; "Oh sorry, it's turning into winter, we'll have to wait till next spring." And they referred us to their paint subcontractor for resolution - first of all, we shouldn't have to deal with the paint guy (he hired him, we didn't), and secondly, this guy was as half-hearted as they were in getting back with us after we called him. So now it's two years in, and after multiple phone calls & emails, they've done nothing to fix this problem. We've just spent almost $4000 on a door that now looks 15 years old.