Prodigy Pest Solutions

Easy........ Treated house 2 years ago Got warrant for next owner

I was very impressed by the service provided. Both Sabrina and Matt are knowledgeable, patient (given my neuroses about bedbugs!), and prompt in their replies and also the arrival to my home. They care about providing treatment only when appropriate - I appreciate this ethical mindset! I would happily call them again in the future should I need their services (although I am hoping I will not!).

I did not have to purchase any services here because after the consultation and inspection, it was determined that there were some carpet beetles, and not bed bugs. However, the experience with Prodigy was excellent. Sabrina (who answered the phone) was very patient, knowledgeable, and extremely customer service oriented. She offered to provide a free inspection the same day, within 2 hours, and the technician arrived promptly. The technician quickly inspected the house identified the issue, including finding some of the larvae, and educated me on the situation. He was very honest with letting me know that they could spray the house with pesticides, however, thought that that would not be necessary unless it got to an extreme point, and the bugs could be relatively easily exterminated by ja thorough vacuum job. Thanks again for such an excellent experience, and I would definitely use again for any extermination job.

unknown

This is a family owned company and it shows. From our first call to Sabrina we received nothing but the highest degree of knowledgeable and professional service. Sabrina answered our endless questions with great patience. She was understanding and supportive, as I was extremely traumatized by the sheer awfulness of the whole situation. We called for help on Friday afternoon and Matt and Bill were at our home to do the heat treatment at 8 Am Monday morning... We were thrilled to have such prompt service. The heat treatment went very smoothly and exactly as described to us. By 6 pm we were able to re enter our still vey warm home. After the treatment we remained alert for any signs of bug activity... It's kind of like Post Traumatic Bedbug Syndrome... again Sabrina was immediately responsive to our follow up calls and questions. it has been 3 weeks since our treatment and we remain blessedly bedbug free and still relatively sane!! We cannot adequately thank the wonderful folks at Prodigy for the excellent and capable work they did for us!!! Do yourself a favor if you find yourself With the distressing nightmare of bedbugs...call Prodigy ASAP they are worth every penny!!!

I discovered bugs crawling on my sofa on 6/8/2014, I checked on my bed and they were there too. I wasn't totally sure they were bed bugs, but a quick search on the internet, it became apparent to me this was my problem. I was really upset, and believe me, that is putting it mildly. I had numerous pest control companies to my home. The solutions they were suggesting left me feeling terrified and uncertain the situation would be dealt with completely. Finally I found Prodigy Pest Solutions. The first person I talked to was Sabrina. I can not say enough about her professional customer service. I sent her some pictures, and she confirmed the bugs were indeed Bed Bugs. She was very knowledgeable and most important believed in the service they were going to provide. She explained the process thoroughly. I did some more research on heat treatment, and concluded this would be the best way to proceed. I decided to go with this company. They came to my home on 6/13/2014. The technicians were prompt, personable, and professional. They went through my home with me, explained the procedure, answered my questions, and reassured me everything was going to be okay. I left, it was in their hands. During the process, I received a phone call from Sabrina. She explained the men at my home wanted me to be informed my sofa was infested with bed bugs. I chose at that point to have the sofa and love seat discarded. They offer furniture removal. Using their judgment, I kept my bed. Fast forward 10-14 days, although I didn't see any signs of bed bugs, I had something on my forearm, which resembled a bite. I panicked. I called Sabrina, she immediately set an appointment to have the situation evaluated. The technician steamed cleaned the mattress and also a technique (dusting). Later that morning, the owner, Matt called and assured me they will figure the problem out, if necessary. I think they may have known the second trip wasn't needed, but came anyway. They truly feel your pain. This was a horrible experience, but almost three months later, I am not getting the magnifying glass out and inspecting every little thing I see !! I truly am so thankful to Matt, Sabrina, and their fantastic team. k

We thought our daughter had hives, mysterious itchy bumps that kept appearing, and the doctors couldn't figure out why - we were starting to get some potentially scary diagnoses. Then, one day, we spotted tiny bugs in her bed - and quickly realized they were dreaded bedbugs, and the cause of the hives. We also found some in our other bedrooms. After some research (and talking to other exterminators), we realized that the best way to get rid of them was heat treatment - not just because it was safer, but also because it was most effective. We called Prodigy based on some recommendations in an online forum, and they were absolutely incredible. Sabrina, who answered the phone, was knowledgeable, and, based on the pictures I sent, confirmed that we had an issue. She worked hard to fit us into the schedule for a house treatment as soon as possible, and sent someone over to do an initial steam treatment to help suppress the bugs while we waited. We did a little prep work on the house, but, as opposed to what we were told was required for chemical treatment, it was very little - throwing out some old stuff, putting away flammable or meltable things, and removing some lighting and electrical socket plates. (Our regular exterminator said that for a chemical treatment, we would essentially need to move everything out of the house and treat it all separately! Glad we dodged that) A few days later, they came (in unmarked trucks, so as not to embarrass us in front of the neighbors!) and, using giant propane heaters and fans, baked our entire house to 130 degrees for over three hours (I had an internal thermometer that confirmed this temp, the goal is to reach over 120 in all parts of the house). They told us that they would make a mess, since they had to ensure everything was heated, which meant tossing clothes around, etc. It wasn't that bad, however, when we returned to the house later that day. It was hot, though, over 100 degrees for at least 12 more hours. They called me when the work was done, and even followed up with a text that night to see how things were. They were very helpful and very friendly. Since then, we spotted one living (if unhappy-looking) bug, about two weeks after treatment. They said that it is uncommon to not eliminate everything, but that it can happen. And they responded instantly - they came by to steam treat and apply DE (non-toxic dust that cuts up the exoskeletons of insects, killing them) - that day! They also inspected all the rooms and put town traps to monitor for any new bugs, and scheduled a follow up visit. Hopefully, this is the last of them, though I feel that Prodigy is doing everything they can to help us through. I have been absolutely blown away by their knowledge, professionalism, and commitment to their product. Since bedbugs are something most of us keep secret, I am not exactly going to sing their praises to my friends, but I will happily do so in this review. Seriously, one of the best experiences I have ever had with a service provider!

After getting bitten on my ankles at night and spotting a bug that (to my untrained eye) seemed like a bedbug, I completely panicked. As an attorney, I did what I have been trained to do: lots and lots of research. I even coughed up the $ to join this site to see what other, un-biased reviewers thought of the exterminating options. I spoke with people from at least ten different exterminating companies and was most impressed with Prodigy. I spoke initially with Sabrina, who got back to me within 24 hours of my distressed email. She explained how Prodigy worked and how the company treated bedbugs - that an initial inspection was required to ensure that there were, in fact, bedbugs at the home, and that the money for this inspection would be put toward the treatment if it was warranted. Prodigy uses heat (not chemicals) and also has a steam option. The price for the heat treatment was more than what I was getting quoted for chemical treatments, but there were a number of significant positives: a) I am pregnant and don't feel comfortable with numerous chemical treatments; b) I don't have to do tons of work prior to the treatment - I have a s*** ton clothes, and the just the thought of cleaning/dry-cleaning/vacuuming everything was enough to give me heart palpitations; and c) one singular treatment instead of numerous ones. I know I'm not alone in thinking that setting up appointments during the work week, and worrying about someone arriving late, is just a big drag. Sabrina heard the whole back story, asked me relevant questions, and recommended an initial inspection. I liked that because, unlike all the other companies with which I had communicated, it seemed like Prodigy actually cared whether there were bedbugs as opposed to just making some more money. SInce I was already home today, I told her that today would be great but otherwise before work. She told me she would check with the service technician and see if he was in the area and could come by today. Just as she said, she called a few minutes later, said Matt was around, and could he come by in 20 minutes. Delightful. Matt was punctual, professional, and provided a thorough review of my bed and couch. When I found out he is also the owner of the company, I was even more impressed. He did not find any evidence of bedbugs, but I am 100% convinced that if I do spot the little buggers, I will know exactly (and immediately!) where to turn - Prodigy Pest Solutions.

In May, 2012, my boyfriend and I began receiving strange bites while sleeping in our bedroom. We thought it might be mosquitoes and used some hardware store pest products to try to take care of the problem. The bites continued, with us getting at least one bite every other night, always on uncovered parts of our bodies, including our faces. Most often the bites were in clusters, were intensely itchy and caused painful swelling. We did some Googling, and started worrying about bedbugs. We inspected our mattress for the telltale signs like blood spots, bugs in the seams, etc., and found nothing. An exterminator came out (arriving two hours late) and also found nothing, but did a 'general spray.' Things were better for about two weeks, then the bites began again. We eventually did find a live a bug on the night stand and captured it with clear tape. An interweb image search revealed that it was definitely a bedbug. We freaked out. BEDBUGS. It was a relief to finally know what was happening, but it also brought up a lot of questions. Where did they come from? Why us? Once you get bedbugs, you have to burn down your house and move away, right? The exterminator came back (again, late) to do an official, guaranteed 'bedbug treatment,' which consisted of spraying chemicals and sprinkling dust everywhere. After the 'bedbug treatment,' things were OK for a few weeks, then we started getting bitten again. Frustrated (and itchy), we looked into extermination alternatives and discovered heat treatment, where the entire house is heated to an extreme temperature for several hours, killing all stages of the bedbug life cycle. Looking for companies that offered heat treatment in Philadelphia, we came across Prodigy Pest Solutions. We checked some review sites, and Prodigy's reputation was overwhelmingly positive. We contacted Matt, the owner of Prodigy, and he responded within 24 hours. Matt was calm and reassuring as he outlined the plan for heat treatment. He quoted us a price which, while not inexpensive, was in line with what we'd expected after our research. He assured us that the heat treatment was guaranteed, and that Prodigy was committed to fixing our bug problem for good. We arranged a date, and Matt and his crew arrived right on time. We spent the entire previous day preparing the house per Matt's instructions. We left, Matt called later to let us know that everything was finished, and we returned home to our superheated house. We found a few dead bugs and fell asleep confident that the bites were over. We slept well for a month, then the bites were back. After another couple weeks of itching, we again found a live bug. We contacted Matt, who, true to his guarantee, brought his crew back out and heated the house again. As before, they were kind and professional. Things were great for a month, then we were being bitten again. We called Matt, who, while understandably skeptical that we were still getting bitten after two heat treatments, offered to steam and spray our place. He also suggested that we ask our neighbors if they being bitten, as bedbugs have been known to infest whole city blocks and spread from house to house. We swallowed our pride, asked our neighbors, and learned that the people on one side had been getting bites for a year, and could see bugs running along their walls. Their house was apparently infested, meaning that the heat treatments on our house were killing the bugs there, but that the bugs at the neighbors' were then making their way back over to feast on us. We alerted Matt that the neighbors' house was likely the source of the problem, and he offered to take a look; apparently they possessed one of the worst infestations that Matt had ever seen. After a few days of back-and-forth with the neighbors, Matt and Prodigy heated our house for a third time (a record, apparently), as well as heating the neighbors' house on the same day. A few weeks after the third heat treatment, we began receiving bites again. Once again, Matt and Prodigy came out, this time to steam and spray in the hopes that it was just a rogue bug that somehow survived the bugpocalypse next door. As always, Matt and Prodigy were positive and professional, confident that this would be our final meeting. That was approximately six weeks ago, and we have been bug-free ever since, the longest interval without any bites for the last 18 months. Throughout our entire ordeal, Matt and the Prodigy team were professional and courteous. Our bug situation was not typical, but Matt was always kind and willing to listen to us, and more than accommodating with each and every treatment. It took a while, but our problem has been solved and we have Prodigy Pest Solutions to thank for it. Though we only have experience with their bedbug treatments, I'm sure that they put just as much attention towards all of their services, and would unhesitatingly recommend them for any pest problem. A huge thanks to Matt, Quincy, Bill, and Brian!

They did a very thorough job. They were very considerate and understood the emotional part of having bed bugs in your home as well. They answered the phone right away or would return my calls right away if I left a message. They were very courteous and tried to minimize the work I had to do in preparation. They didn't want to treat the house for bed bugs until they found evidence that they were alive in the house so I wouldn't have to pay for an unnecessary treatment. A window cracked from the heat during the treatment and they paid to replace it. They also gave me the name of a woman who has a dog trained to find bedbugs to verify where they were and that they were still here.

It went very well. After the first try, the squirrel got back in. I called Prodigy,and they came back promptly and took care of the problem.

Unfortunately, I became a victim of bed bugs, and after completing treatment, was desperate to get rid of my bed frame and mattress. Not only did I want to make sure these were dismantled and disposed of in a safe and appropriate manner, but psychologically, after the nightmare that is bed bugs, they just had to go. I spent Sunday evening emailing various companies, and Matt (the proprietor) actually got back to me that same evening, in an amazingly rapid turnaround (Sunday evening!!). All the details were worked out in a wonderfully straightforward, reassuring, and courteous manner - even before meeting him, I was impressed by the clear dedication to customer service. Even more amazing, Matt fit me in the very next morning! The entire process on Monday was truly seamless - Matt and his colleague came on time, and he actually texted me both 30 minutes before arrival, as well as on arrival (talk about fantastic customer service!). Everything was explained to me, and I couldn't have been happier with how everything worked out. It's obvious Matt and his team are experienced professionals - of all the companies I contacted, his was the only one that stated they would steam the mattress and bed frame before removal as a precaution. Not only is Matt (and his team) professional, experienced, and amazing at getting the job done, but it was clear to me how invested he is in customer service and his clients. I don't need to explain to anyone who's dealt with bed bugs how traumatic it is - anyone who makes the "recovery" process easier (and dare I say, even pleasant!), and is just overall so professional, courteous, and reassuring, is not easy to find. As an aside, Matt's company also offers prep and extermination services. Though I hope to never have to deal with bed bugs again, and therefore hope never to become a repeat customer of Prodigy Pest Solutions, I would, without reservation, recommend their services to anyone dealing with pests!