Went well. Pricey but worth it. YOung man was patient, explained well, very conscientious.
Description of Work: air conditioner repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$460
darlene M.
09/2018
5.0
plumbing
+ -1 more
service was excellent & Rob Nemchek was very professional. I would highly recommend Rob & this company for further repairs.
Description of Work: repair furnance & having hot water tank replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy F.
05/2018
5.0
heating & air conditioning/hvac
+ -1 more
Detailed checkup, good explanation on what he was doing, very professional. Always good experiences with this company. Competitive prices. Use them for annual checkups on furnace and air conditioner. Bought a new furnace from this co. last year. They also replaced our water heater a few years ago and repaired the one before that.
Description of Work: Annual air conditioning checkup
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jim C.
02/2018
5.0
plumbing
+ -1 more
Very well. I spoke with Brad explaining explaining the problem and what I had done and could he please help me out. He said he could be there within the hour and went over the rates explaining it all with me being this was after hours, around 5:00 PM. I was OK with that and surprised when he pulled in the driveway 35 minutes later. Brad came in and introduced himself to my wife and I with a smile on from ear to ear. This is something not encountered much from a service tech on a weekend on call. A Friday night, being some of the coldest weather this winter, below freezing in the single digits for weeks, we head out to look around. Brad looked in the vent pipe and saw the water up on the pipe. He said it could be the house trap at the bottom of the pipe that was plugged explaining all the drains from house go to this point before going to the street. We went to the street clean out to take a look there, but he couldn't get the cap off due to the extreme cold weather had the cap frozen solidly in place. He went to work, out came the power snake, down the vent pipe it went, on came the power, down the pipe the snake crawled and all of a sudden, Swoosh! The clog was cleared. Job done! Brad and I talked as he cleaned up and put his tools back in his truck. Brad was very professional, courteous, considerate, certainly know his stuff and very friendly. I highly recommend McDonald's Plumbing, especially Brad and will ask for him if and when we have another plumbing problem. Thank you Brad. a satisfied customer, Jim Campbell
Description of Work: All the drains and toilets were backing up. Well, after working for an hour to plunge the drains, pour hot water and Dawn dish soap down them, trying to push a drain snake down them, my wife called McDonald's Plumbing for service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$329
James F.
01/2018
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
1 week ago (Saturday 1-6-18), in the midst of v/bitter cold temperatures, McDonald Plumbing showed up to my home with-in only 1 hour to access our furnace problem. I was told I needed a new furnace ASAP. With the assistance of Service Manager Bob Poston, we had a new Carrier Furnace installed by Monday morning. Bob was VERY thorough in explaining why my temp dropped down to 50 degrees, and why a new furnace was an absolute must. Bob's response time, excellent customer service skills, and ability to negotiate the right price and installment day, was the MAIN reason I choose his company. I highly recommend using McDonald Plumbing and def asking for Bob Poston.....Bob went "Above & Beyond" in his efforts to gain a new customer-
Description of Work: A NEW CARRIER FURNACE INSTALLED
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,255
Wayne R.
12/2017
5.0
plumbing
+ -1 more
It went well. He did a professional job and the final price was the same as his original estimate.
Description of Work: Plumbing repairs. Brad fixed a leaky shower control, replaced a kitchen faucet, and replaced the float inside the toilet tank.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$570
Ray S.
11/2017
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Sale and installation went without a problem. Very professional and very tidy. We would highly recommend them to anyone looking for a plumbing and heating contractor.
Description of Work: Mitsubishi heat pump system installed for sunroom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
linda K.
10/2017
5.0
heating & air conditioning/hvac
+ -1 more
Called about problem, Bob was here and furnace was up and running in less than an hour. Very happy with service.
Description of Work: Furnace needed new gas valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol Y.
06/2017
5.0
plumbing, drain cleaning
+ 0 more
Very well! Last customer of the day and still in good mood! Did an excellent job, very efficient and took very little time!
Description of Work: Seal on a commode!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy F.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
I use them regularly. For my furnace, I know they were out in November and I put them off until January. They gave me an estimate for Carrier, which are the really expensive ones, and I made them get a couple of other brands. So let's just say they were flexible, and I think the cost is just competitive, that's all I'd say. It was expensive. It was a furnace installation, a new furnace, so I'm just gonna say it was a competitive cost because for Carrier, it was somewhere like - I would just say competitive. I've been using them for awhile. I had a water heater put in; they've done like faucets for me, they did a disposal. I've used them for a lot of things. They're trustworthy, they're not going to rip me off. I had a couple of companies that definitely ripped me off with the water heater. I've used them frequently. They installed a water heater for me, they fixed my old water heater. They service my air conditioning and furnace once a year, so they're always out. It's probably two years ago for the water heater and they serviced my other one before that. I actually called another provider and they gave me this guy's name, and I've been satisfied. I haven't had any problems with them.
Description of Work: I had a new furnace put in a couple of months ago.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah W.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
John sent Bill to make a few minor adjustments. Personable, and professional job by all who made it happen.
Description of Work: Bill came to check our furnace but the heat exchanger was cracked so, we needed a whole new unit. This was a few weeks ago when the weather was about 60 but temps in the teens were predicted for the weekend. So Bill made a call to his boss John, who came to discuss the new unit with us. They had the new unit installed and running by Friday just in time for bitter temps, and returned on Monday to install the air conditioning unit. John came back to check the job and there were a few small things that the fixed, like a door that was mounted about 1/16th of an inch incorrectly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
David A.
11/2016
5.0
heating & air conditioning/hvac, plumbing, drain cleaning
+ 1 more
McDonalds has done a lot of work around my home over the past 5 years, and everything has gone very well. They are responsive, and do good work. Their price are fair for the quality of work that they do.
Description of Work: Replaced furnace, hot water heater, & sewer line repairs
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joe T.
08/2016
5.0
plumbing
+ -1 more
Everything went great. The service manager had to make 2 trips to our house to come up with a plan after we ran into some issues. He was extremely helpful and very detailed in explaining the process. He came up with the most cost effective way to fix our issue instead of just telling me to replace the entire line. He was able to squeeze both of these trips in without changing the service date. The day of the service the technician showed up on time and was extremely nice and professional. During his work he discovered a few surprises (we have an old house so this is common for us!), brought them to our attention, and then properly corrected them. Overall we are very happy with our experience. I was nervous about calling a plumber after discovering our leak because I figured everyone would just tell me to replace the entire line and spend $1000s. McDonald worked with me to find the most cost effective way to fix the issue and I really appreciate it.
Description of Work: Repair a leaking sewer line from basement to outside of foundation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Carl D.
02/2016
2.0
heating & air conditioning/hvac, plumbing, drain cleaning
+ 1 more
I called McDonald Plumbing and HVAC when I saw that the toilet was leaking underneath when flushed. The company fixed the same issue about a year ago, when the wax seal was replaced. I called them again, because the first time out fixed the problem. I put the call in around 5-6 p.m. and was told that the business was closed, and I would be charged time-and-a-half for services. The technician called and said he would be here in a few hours. When the toilet was removed, the technician said that the wax seal needed replaced, which he would likely be successful in doing. He also said that the flange (sp?) was worn and showing a few cracks, and would likely need replaced soon. But, he added that he would not be able to do that (this night) if he had to. **If I would have known ahead of time, that a potential issue (likely from my description of problem on phone) couldn't be resolved on this call, I would have definitely waited for another time/day.** The technician worked on the toilet, trying multiple rings, unsuccessfully. During this time, he advised that there was a "clog" in the drain, and asked if I wanted to have it augered. I agreed. He spent about five-minutes working the drain to "clear" it. Note: Prior to this, the toilet was not overflowing and was flushing appropriately (aside from the underneath leak through the seal). The price was never brought up. I was never asked or told anything about price. Just if I wanted to have it done. Apparently, having this done is a considerable cost. If I knew it was going to be two-hundred dollars (told after-the-fact on the phone), there is no way I would have agreed to pay $200-or-so for a few minutes of work on a drain, that wasn't clogged or overflowing. A short time after this, he tried another seal, and said that he wasn't going to be able to fix it (this night). And that the flange was going to have to be replaced on another date. At this point, the total cost was close to $300. I understand that this was "after hours," and I was paying time-and-a-half, but paying this much money, and having nothing resolved is where the issue is. When I was advised over the next few days that it was going to cost another $200-250 to fix the toilet (replace the flange), that was when I decided to check-around. (I ended up paying another plumber half of the latter number above to fix the toilet completely.) So, the total cost to replace the flange in the toilet would have cost me $500-550. This did include the after hours (though it was a few hours after they closed) and the augering, which I would have never agreed to if I would have known how much it would have cost. A few other random things: * One of the wax seals was left in the stainless steel bathroom waste basket, which ended up getting wax all over the can. This needed cleaned extensively. * There was a mess in the bathroom from the water. My bath towels (which I offered) and a roll of paper towels were used to clean it up. * I was told that I would receive a receipt/invoice in the mail. It is now 2 weeks later and I am still waiting for it. * Another plumber came out and did all of the work for less than $150, and it took about an hour. I have no problem whatsoever paying for a service, if it is done and the issue is resolved. But paying nearly $300 for not having the issue resolved (which is the reason they were called in the first place) is difficult. And then facing another $200-250 on top of that to replace the flange? On another day? Once again, if I would have been told that there was a chance that this problem might not have been able to be resolved the evening I called, I would have waited and not taken the chance of paying for overtime and multiple days.
Description of Work: The provider attempted to fix a problem with the toilet. When flushed, the toilet was leaking underneath, through the seal.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$300
gary H.
02/2016
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Service rep and salesman came . Both handled their responsibility very well. Thorough and took their time in explaining what they saw. I would use them again for installation or service.
Description of Work: Inspect furnace and quote furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
KJ W.
01/2016
1.0
plumbing
+ -1 more
See "What did they do?"
Description of Work: Came late from their stated time. Serviceman had very little experience. They would not send a second man for a two man job working 3 floors. Had to be managed or drain lines would have been over-run. Had to stop work that was not needed. They had to come back 3 times over 3 days due to basic pvc/abs supplies not on truck. and other service calls all resulting in excessive charges.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0
$1,200
Response from Mcdonald Plumbing & HVAC
We have searched our records and have no information on this customer as far as name or work history here. We have contacted Angie's list and asked them to look into this for us so that we can immediately get this corrected.
JOHN D.
12/2015
5.0
heating & air conditioning/hvac
+ -1 more
They didn't charge me because I put a new furnace in a year before.
Description of Work: I use them for service work for my furnace.
Rating Category
Rating out of 5
Yes, I recommend this pro
Keith B.
06/2015
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
The experience with McDonald Plumbing and HVAC from beginning to end was exceptional. I needed to have a panel in my furnace upgraded so that wifi thermostats could be installed as well as fix some duct work that made noises. I submitted an email request and was contacted shortly by the owner Ken McDonald. I explained the work I needed to have done. Ken felt that in order to provide an estimate for the work to be done, he wanted to have his electrical expert Mark look at the job. Mark came and explained what was necessary and provided a quote for the work. We agreed and the work was completed and everything is working as planned. McDonald Plumbing and HVAC did everything that we asked them to do, were very professional and delivered on their promise and kept their scheduled commitments. I would definitely use them again and recommend them to anyone.
Description of Work: Upgrade electronic panel in furnace, installed wifi thermostats and fixed duct work
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
JOHN D.
04/2015
5.0
heating & air conditioning/hvac
+ -1 more
We used them for years. They are here on time, they come up when you need them and they are just a good company. I'm just satisfied.
Description of Work: I used McDonald Plumbing & HVAC four weeks ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$175
Aaron H.
02/2015
1.0
plumbing
+ -1 more
Terrible. $120 to tight a nut. He was here 5 minutes. Please stay away from this company.
Description of Work: He tightened a nut on a shutoff valve, was here 5 minutes.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$120
Response from Mcdonald Plumbing & HVAC
Our service fee is quoted over the phone before we arrive at the house. We charge the service fee plus the repair. The technician was at your house for 15 minutes and fixed the problem. The service tech was early as well. The appointment was scheduled for 3:30 and he arrived at 3:22. Each truck is equipped with GPS. The leak is fixed and water is restored to the home. Knowing how to fix things is what we charge for and bill for. I feel this is just a complaint about being out $ 120 and not about our service even when we quoted our service fee in advance. If this were about poor service or my technician not being able to fix something. I would address this complaint differently. Kenneth McDonald
Donna N.
02/2015
3.0
plumbing
+ -1 more
They were going to replace the part but they did not tell me there was a lifetime warranty on the part. The man that came to my home didn't mention that I could get the part for free due to the warranty. I went online to see how much this part would cost me and there was a lifetime warranty on this. I got the replacement part and they installed this for me. They did a good job. They knew what was wrong and were able to get the problem fixed for me.
Description of Work: They fixed a faucet in my tub.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mcdonald Plumbing & HVAC
I apologize for the bad info that we gave you on the part. Not all faucet companies have a lifetime warranty on moving parts and your research payed off. I since have advised my service manager to make sure we do a little more research in the future before just quoting a price. All of the technicians have phones with wi-fi or data that they can easily Google the information that they need. Thank you for pointing this out to me so that we can continue to get better. Let me know if there is anything that you need in the future and I will waive the service fee for your next call.Thank you for your understanding Kenneth McDonald ( President ) PS: If the receptionist question the service call fee I have listed it on your folder and initialed it.
Amy F.
01/2015
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
They are excellent to work with. I am happy with them. They are prompt and they know their business. They are very fair. Scheduling an appointment is good.
Description of Work: They come out twive a year to check my HVAC system. They have installed faucets, taken care of leaks, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Mcdonald Plumbing & HVAC
Hello [member name removed], I just wanted to take the time to thank you for your business and your review. If there's anything else that we can help you with please do not hesitate to contact us. Kenneth McDonald President/Owner
Sandra T.
12/2014
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Removed old furnace and installed new one. Redirected ductwork.
Description of Work: Installed new furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Mcdonald Plumbing & HVAC
Hello [Member name removed], I would like to thank you for your business and I appreciate you taking the time to post a review of the company. If there's anything we can help you with in the future please do not hesitate to contact us. Thank you, Kenneth McDonald President/Owner
John B.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
We were satisfied. I was happy with them. We got a whole system replaced back about a year ago by them. They were right here when they said they'd be.
Description of Work: We used Mcdonald Plumbing. We had to get a repair done on the job that we had done last year. They fixed a problem on the air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Response from Mcdonald Plumbing & HVAC
Hello [member name removed], Thank you very much for your business and the review of the company. I'm glad we were able to get the problem fixed for you. If there's anything else that you need, please do not hesitate to call. Thanks again, Kenneth McDonald President/Owner
Bev K.
05/2014
5.0
plumbing
+ -1 more
Tried to find septic tank. Was able to locate the vicinity in which the tank lies, but unable to pinpoint exact location.
Description of Work: Tried to find septic tank.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Mcdonald Plumbing & HVAC
Hello [member name removed], I would like to take the time to thank you for your review and giving us the opportunity to serve you. Thank you, Kenneth McDonald President/Owner
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Drain Cleaning
FAQ
Mcdonald Plumbing & HVAC is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Mcdonald Plumbing & HVAC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa