Chem-Dry By the Miller

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The tech's arrived in a timely manner and acted in a professional manner. After assessing the job, we have several dogs and that was the reason we wanted the carpets cleaned by professionals, they noted that our carpets were heavily stained from "accidents" by the dogs and that it would require special cleaner to handle the problem. They cautioned that this would be expensive and might not be totally effective, they were correct on both counts, however I must note that they did state this before they started and I understood and agreed. After the job was completed and the carpeting dryed out (about 2 days) completely, we found that all the additional "special cleaner" apparently had little noticeable effect. All things considered they did what they committed to but did not accomplish what we expected. I would not use the Chemdry system again or recommend it.

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They arrived exactly at 9:00am. They moved all the furniture away from the living room, went up the stairs (13), did our hallway and did my daughters bedroom. They explained a possibility of not getting the dark marks near the edge of the carpet and I fully understood. But it all came out. It was all done in about 2 hours. Our carpets dried in about 3 hours instead of about 3 days. Very friendly couple of guys. Very professional.

Rarely have we ever been more satisfied with any service in our home than the work done by Chem-Dry by The MILLERS. They did and outstanding job and removed stains we didn't think were possible to remove, and this was on 25 year old carpet! We thought the price was very fair for 5 areas and their work was Excellent. Would definitely highly recomend Chem-Dry by the MILLERS and will certainly use them again.

We scheduled chem dry by the millers to clean the carpets in our new house the afternoon before moving in day. The quote the on-site workers gave us was more than double what had been estimated (with room dimensions) over the phone; however, I suppose that is understandable since we couldn't have an on-site estimate and had to add pet urine treatment. They did vacuum before they cleaned, but several areas, especially stairs, were not vacuumed well. When we came in the next day to start moving stuff in, the bonnets from the cleaning machine had left pieces everywhere. Between not being vacuumed well beforehand and the pieces of cotton from the cleaning, we had to vacuum the entire house before moving in furniture. In addition, the carpet had a crusty feeling to it. When I called them, they said it was probably left over stain treatment from a previous job (we did not order stain treatment) and it would get better with vacuuming. It has improved although I feel the carpet in some areas is still stiff and crusty feeling. They did send someone out to re-check the work, and they offered to vacuum for me.

They are very professional, very quick and do a good job. I have used them for quite a while.

It went very good.

Very well. Although I am disappointed that the chairs won't really improve with cleaning, I appreciate their honesty. The carpets look great! I like how clean they look, as well as the environmentally friendly products.

I was told at the time of service I would have to pay another $75 for "pet stain removal" or they could not work on the carpet. This was not told to me when I called for an estimate. I wanted an old area rug cleaned. AFTER they "cleaned" it and charged me, they said I should throw it away because it was damaging the carpet underneath. It would have been nice if they had shared this info, before they cleaned it. Additionally, they "pre-vacuumed" the carpet, yet leaves were found in the exact same spots as before they supposedly vacuumed and cleaned the carpet. You have to complain within 3 working days. I think the reason why is that the stuff doesn't completely dry for 3 or 4 days when you see the carpet looks exactly the same. I wasn't expecting miracles, just clean carpet. My card was charged twice, which did get fixed. However, I asked for some sort of refund (even just the $75 stain removal fee) and was told they do not do refunds but would come out and clean again. No way!

Overall a good experience. We were given an appointment window of 9-9:30 on a Friday morning. The representative showed up at 9:40. He was knowledgeable and respectful. We were initially very happy with the cleaning, especially since the stains appeared gone when he was done. A couple days later the stains were back, albeit much faded and significantly improved. The steps looked wonderful.

THE PEOPLE WHO CLEANED THE CARPETS WERE VERY COURTEOUS AND KNOWLEDGEABLE ABOUT CARPET CLEANING. THEY GAVE ME A SPOT REMOVER TO USE FOR AS NEEDED BASIS.