Thoroclean

Used a groupon. Crew was friendly and professional. Very Fast. Of course they did the upsale which I expected. Not entirely sure the value is there but overall pleased. Would probably use again, but likely will maintain with my own steamer

Two workers came and it took an hour or two.

I called the Thoroclean number in Exton (610-524-5659). Making the appointment was painless, although the woman I spoke with was not particularly warm or friendly. The guys showed up on time on the specified day. It was a damp day, and I was unhappy that the men walked through the white-carpeted house with their muddy boots. The older guy who was in charge was not friendly and tried to sell me additional servies (which I declined). He said that it could take two days for the carpets to fully dry (this is not what their advertising says). After they left, I found that the carpets were so damp that I went over them all with my own steam cleaner and extracted another gallon of dirty water. The carpets were not in terrible shape beforehard, and did not look much better after they had been cleaned. The dirtiest part was the stair nosing (which I had pointed out to them), but they work on that at all--they just swiped the flat horizontal surface of the step. They were unable to remove a dark smudge from one step. Although they went through the motions, they didn't put in the effort to do a really good job. Bottom line, I would not hire Exton Thoroclean again. Suggestions to Exton Thoroclean for improved service: 1) Supply booties so the guys don't track in dirt. 2) Let the younger guy (who seemed friendlier and more polite) do the talking--I might have bought some Scotchguard from him, but I didn't the contemptuous way the older guy growled at me. 3) Extract more of the dirty water!!! Leave the carpets drier!!! 4) Do the edges of the stairs, especially the front edge.

I scheduled Thoroclean for carpet cleaning in the morning of 4/11/14. I called several weeks ahead and specifically requested a morning appt, then I scheduled a morning off from work. The scheduler told me that with so much advance notice, I would be scheduled between 8 am and noon. The day before the appointment I received a call telling me my "window" was 1 pm to 4pm. I explained that I ONLY made the appointment because the morning was the time I could arrange to work from home. The caller said NO NOTATION was made about the morning. She refused to reschedule any of the other appointments or make any accommodation and I was forced to cancel the appointment. Their scheduling is misleading and incompetent. I guess they expect people to wait around all day and lose a day of pay because they can't schedule competently.

The job went well. The serviceman did a through job on steam cleaning my sofa and recliner. There was very little wetness left on the furniture. He used a deodorizer in his solution as well. The sofa was put back together. Completely satisfied with the job.

Extremely well! They did a great job of explaining exactly what they were going to do and how much it would cost BEFORE they started the work. Very professional! I would definitely use them again.

Arrived on time, did a very professional and complete job in 3 rooms and 2 stair wells. When they were done the carpets were really clean, and moist but not wet. They also charged what they gave as an estimate.

GOOD JOB. HOWEVER, I DO NOT APPRECIATE INTENSIVE EFFORT TO "TALK ME INTO" ADDITIONAL SERVICE. THEY SHOULD MAKE THEIR PITCH, THEN TAKE NO FOR AN ANSWER.

THOROCLEAN DID A GREAT JOB ON MY CARPETS, INCLUDING PET-STAINED AREAS. THEY WERE VERY HELPFUL AND COURTEOUS. THEY EVEN RETURNED TO RE-DO CERTAIN SPOTS THAT DID NOT COME CLEAN ON THE FIRST APPLICATION, WITH NO EXTRA CHARGE OR COMPLAINT. I WILL DEFINITELY HIRE THOROCLEAN NEXT TIME I NEED CARPET CLEANING. THEY UNDERSTOOD MY NEEDS AND GOT THE JOB DONE.