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Martin Appliance & Water

Appliance Sales and Installation, Appliance Repair, Water Filtration and Softening,

About us

Martin Appliance & Martin Water, established in 1973 is family owned and operated.

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Appliance Repair / Appliances Sales...Matag, Whirlpool, GE, Frigidaire, Electrolux, Amana, Kitchenaid, Speed Queen, Danby, Miele and more / Water Treatment Service / Water Treatment Sales...drinking water systems, water softeners, ultraviolet sterilizers, acid neutralizers, iron filters

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.815 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
20%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-15 of 15 reviews

Rob F.
03/2016
4.0
appliance sales
  + -1 more
unknown
Description of Work: Checked out confirmed cost of repairs not worthwhile.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Raymond S.
05/2015
5.0
appliance sales
  + -1 more
unknown
Description of Work: Purchased a new washer and dryer from them. The people in the store were friendly and knowledgeable. There was no sales pressure. The salesman asked what we wanted in a washer and dryer and only showed us those models. They delivered them and installed them as promised. A great experience with this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Heather R.
04/2015
5.0
appliance repair, appliance sales
  + 0 more
unknown
Description of Work: They repaired a leaking washing machine. They actually brought 2 parts along so they were able to select the right one and fix it on the spot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$472

barbara H.
12/2014
4.0
appliance repair, appliance sales
  + 0 more
unknown
Description of Work: They delivered and installed a new electric range. The old one was removed by them and taken away by them also. |The whole process took only about 20 mins. They started the oven up and ran the oven for a bit to test it out and burn off any odor that they say occurs with a new oven. That way, my first time using it would not impart a funky flavor to the meal. |They were courteous and respectful of the house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Robinlee H. S.
06/2014
5.0
appliance sales, water softeners
  + 0 more
unknown
Description of Work: Changed out the uv bulb cleaned the filters & checked the water hardness. |The whole process took about an hour. The tech was on time & was very pleasant & knowledgeable. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Suzanne F.
04/2014
5.0
appliance sales
  + -1 more
A few weeks after a pleasant experience purchasing a water softening system from Martin Appliance our refrigerator, bought at a retail/chain store, went on the fritz. We had had an issue with the refrigerator about 9 months ago, and the repair process from the chain store was a nightmare. Needless to say we weren?t eager to go that route again! I took a chance and called Martin, unsure if they would be eager to repair an appliance that was not purchased at their store. Our apprehension couldn?t have been more misplaced! They were more than happy to come out, and in fact they managed to fit me in to their schedule the same day (a Thursday). If that had not worked out, they scheduled me for the next Monday (just in case). To come to the door is not cheap. They charge around $100 for a basic service call, and then if they have to make the repair you are charged for time, parts etc. If they can?t fix it the same day when they return you are not charged for an additional fee; you only pay for time, labor and parts. We could not have been more pleased. The repair person showed up after calling to let me know he was on the way. He was pleasant and extremely knowledgeable. He was able to fix it right then and there but if that had not been the case I am confident he would have returned and the problem taken care of properly.
Description of Work: Repaired refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$130

Charlene K.
03/2014
5.0
appliance repair, appliance sales
  + 0 more
Provider was on time. He was very thorough and everything went smoothly. He also provided suggestions to keep the problem from happening again. Great service!!
Description of Work: Repaired two dryers in apartment building.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$318

Suzanne F.
03/2014
5.0
water softeners
  + -1 more
They were friendly, knowledgeable; there to help and answer questions but not pushy. They came and tested the water to assess our needs and confirm which system was best for us. Installation took a few hours so remember you won?t have access to water for a bit. In recommending this system they not only told us all the good things but also discussed the common complaints and showed us how to work around them. They followed up about 4 weeks later with another water test to make sure things were functioning properly. In addition they offer a service to come once a year or as needed to service the unit. All in all they were very professional and would go back again for any appliance needs.
Description of Work: Remove and replace water softener system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Denise K.
01/2014
5.0
appliance sales
  + -1 more
The two gentlemen arrived a half-hour early. All three appliances were delivered and installed in a second-floor condominium. The old appliances were also removed. During the process, the freezer door sustained a minimal scratch. They pointed it out and ordered a replacement, which will arrive the week of January 6. Several days after installation, I received a phone call from Martin's to determine if I was pleased with both the service and the appliances. Overall, a positive experience!
Description of Work: I bought a refrigerator, gas stove and dishwasher. The appliances were delivered and installed. The old appliances were taken away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Albert D.
12/2013
5.0
appliance repair, appliance sales
  + 0 more
Service person arrived at promised time._x000D_|He had the necessary parts to make repair._x000D_|He worked very efficiently
Description of Work: Service person arrived at promised time._x000D_|He had the necessary parts to make repair._x000D_|He worked very efficiently

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Meghan B.
02/2013
5.0
water softeners
  + -1 more
Our second call was due to a leak from our softener. They came next day, called when on their way and completed the repair of the base cap and several internal parts (it is an old system that will need replacement in the near future). Repairs and service call came to $242. Both times service tech Shannon did a great job. He's a patient man who took the time to explain the system to me.
Description of Work: This was our second service call with Martin Water. Both times they have been courteous, helpful and great communicators. Our first experience was a referral from Kinetico (water purification), as we had purchased a home with a non-functioning system. For less than $200, Martin changed our filters, tested our water, re-pressurized the system and sanitized the system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Rachel L.
01/2013
5.0
appliance repair
  + -1 more
We had a leaking dishwasher, and when we called Maytag, they informed us our dishwasher was under recall and referred us to Martin's to do the recall service.The repair person they sent out was great. He was able to quickly order the parts for the dishwasher recall -- and for a refrigerator door we then showed him that wouldn't close properly -- and the repairs fixed the problems.This is the best company I've worked with in this town because they are efficient and communicative. They called us to let us know when the parts were ordered and when they would come in, and making appointments for the service were easy. They showed up when they said they would. They were just very professional and never left us wondering when things would happen or what would be done.
Description of Work: Appliance Repair
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Rosemary C.
12/2012
5.0
appliance sales
  + -1 more
They called and were here within 10 minutes. Finished installing dryer vent in an hour. Very quick and professional.
Description of Work: They helped us find the right dryer for us- heavy duty with an extended warranty. When the dryer was delivered they also had to replace all of our dryer venting since the previous dryer venting was all wrong and disconnected (we knew it was going to have to be replaced)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$810

Linda W.
10/2011
4.0
appliance repair, water softeners, appliance sales
  + 1 more
I have used Martin Appliance & Water for many things - purchase of a new washer & dryer (and some minor repairs during the lst 8.5 years), replacement of a microwave, repairs to refrigerator and freezer and purchase/installation of a Kinetico water softening system. All their service/sales personal have been prompt, courteous, and professional. They know what they are doing and the do their job well. When an appliance needs repair, or when I'm looking for something new. I know I can depend on Martin Appliance.
Description of Work: We came back from vacation on Saturday evening to find our refrigerator had died. They had a service man out by Tuesday morning. As always, they had the parts available, and completed the repair in a minimal amount of time.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

George R.
08/2011
5.0
appliance repair, appliance sales
  + 0 more
I had to call their service department and I have only positive things to say about them. They talked me through troubleshooting over the telephone twice. They are an excellent company and I loved how they responded to the new clients when I went to buy a new appliance. They are new to this area but they are all around us. They just started this store in Reading. They were very professional. I went into the store to check prices because I didn't know how expensive they would be. They were very comparable with the other big stores. They have their own service department. They are very good in their service. I will absolutely use them again. I have been talking them up all over.
Description of Work: I bought a new refrigerator from Martin Appliance & Water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

    Contact information

    4850 Perkiomen Ave, Reading, PA 19606

    www.martinsappliance.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Appliance Repair,
    Water Filtration and Softening,
    Water Coolers

    FAQ

    Martin Appliance & Water is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 9:00 AM - 3:00 PM

    Martin Appliance & Water accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Martin Appliance & Water offers free project estimates.
    No, Martin Appliance & Water does not offer eco-friendly accreditations.
    No, Martin Appliance & Water does not offer a senior discount.
    Yes, Martin Appliance & Water offers emergency services.
    No, Martin Appliance & Water does not offer warranties.
    Martin Appliance & Water offers the following services: Appliance Repair / Appliances Sales...Matag, Whirlpool, GE, Frigidaire, Electrolux, Amana, Kitchenaid, Speed Queen, Danby, Miele and more / Water Treatment Service / Water Treatment Sales...drinking water systems, water softeners, ultraviolet sterilizers, acid neutralizers, iron filters

    Contact information

    4850 Perkiomen Ave, Reading, PA 19606

    www.martinsappliance.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 3:00 PM