Petro Home Services

I signed up for an oil contract in May 2021 when we bought our new home in Quakertown. I had no billing issues for the past year. Always paid my bill after delivery. I contacted Petro recently and spoke to a Daniel in customer service dept who was not helpful and even condescending. He sounded about 20 years old which was a red flag and i should have just hung up and called back. I called to pay my balance, and explained to him that we are in the process of switching over to a heat pump and so we do not need anymore excess oil delivered. I did not want to pay the balance (only like $100) until I spoke to someone because once you pay they automatically send another truck out to refill. I needed to arrange for a stop on oil delivery and possibly just a small delivery of oil to get us thru the remaining month. He told me he could NOT do that, and that the minimum would be a full fill. I said that I did not want a full tank of oil since we will be removing the oil heater end of March. WHY would someone want a full tank of oil delivered in MARCH when you're tearing out the oil tank at the end of the month. I asked Daniel if he understood and he responded "Kind of" Seemed pretty logical but Daniel could not comprehend. He then said well sorry maam we have your account listed for cancellation for non payment. Uhm I was calling to pay and discuss a situation I needed rectified. He handled the call SO poorly and never even got my payment. Daniel needs mentoring on his customer service skills. I did ask for a manager since I needed to talk to someone who could think outside the box. He advised someone would call me back. Nobody called me back. I had every means to pay the $100 balance and it had nothing to do with an inability to pay the bill, it was merely to keep them from auto refilling. This company is terrible with billing and customer service. The reps read off a script and can't think outside the box. When you need to escalate a call you CANT. Thank goodness March has been mild and we haven't needed to use the remaining little oil left or we would have been without heat because of this stupid company. I will continue to share my story with every neighbor and friend who use oil and I will continue to warn them not to use Petro. You're better off using a small town mom and pop oil company like IT Landes. Additionally if you live in the Quakertown area expect the loud oil truck to show up at 6am and wake you up every time you get a fill. This company does not care about their customers needs.

Do not sign up for flexible rates. Flexible rates are market rates. Petro was charging 20% higher than market rates. I was on auto pay and auto delivery, so it was a while until I noticed however priced they were after the first few months. A call to customer service did nothing.Stay away.

We signed up for variable rate.The delivery was on time and automatic. The pricing changed from reasonable market prices in the beginning to CRAZY HIGH prices when we stopped watching the charges. local deliver $2.49 /gallon.PETRO 3.89/gallon. When calling customer service they said" we charge more because we are a full service company'. Service was good but for a ridiculous premium.

Extremely well

It went well guys were knowledgeable and found a leak in existing line that I did not know about. They were able to replace the faulty line and get me up and running in less than 2 hours

I am happy with Petro Home Services from initial contact to completion of the oil tank removal. Everything was done timely, and professionally. Thank you Sid, and the tank removal guys.

They are so good for everything like cleaning up the oil. They are on time. They came and filled up. Every month, I pay less money. Every month, they'd see how much the tank was empty. It was cold and we used the heat every time. We used to negotiate the price.

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They filled the oil tanks that we needed. We set up auto-fill accounts with Petro. The representative I spoke with was extremely pleasant, polite, and professional.

I will be finding another propane company tomorrow. I have never dealt with this poor customer service. Really unacceptable!

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I will definitely use them again in the future.

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They broke one of the lights on our basement and they didn't tell us. Their price was good but they were difficult to work with. I would not recommend them.

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