Morgan Moving & Storage Ltd- North American Lines

Description of Work: I had Morgan Moving do all of my moving from two Philadelphia locations to Kansas City after 2 years of storage in their Pottstown location. I found the packers and movers professional and the office was responsive when the items were in storage. While in storage, three high- quality, wool rugs (approx value $5000) sustained termite damage and were completely destroyed. A claim was put in in short order and it has taken three months for Morgan respond to my claim despite its urgent nature. Countless calls and emails were sent to the head of claims with limited to no response to most contacts. They have claimed no responsibilty as the rugs were in a Kansas City location for a couple months as a holding facilty. They even pointed out that my rugs could have had the termite damage while in my own home in PA. These rugs were in constant use in the house so it his highly unlikely I didn't notice termites. I've held onto these rugs for the past three months in case a claims adjustor needed to view them or check the type of termites/eggs, but Morgan didn't even show any interest in inspecting the rugs or reviewing photos. My only hope is that these rugs aren't investing my new home! I partly picked picked Morgan because it seemed like a responsive family- run, customer -focused company. If using this company for storage beware of what you store and know that you will get the complete, unprofessional run around if you submit a claim.

Description of Work: They moved personal items out of one single family house and into another. The move was within the same town but took two days due to closings and amount of stuff.