Comcast

unknown

.

They charge too much if you ask me. I switched over my phone and it was a mess.I had to call them back again because they lost up my son's telephone connection. I'm always glad to have the TV, that's important and they are good on the TV. The phone needs to be desired.

The installer was on time and was friendly, knowledgeable and thorough. The house we bought was previously owned by an older couple who had cable in two rooms and very old phone jacks and there was a lot of work for the installer to run the lines to the various locations. He made the install with as few penetrations of the house as possible and ran a lot of the lines around the exterior. I had purchased the triple play with all services and think its a good rate for the introductory term. Having had Comcast before when living in the Fairmount section of Philly for years and then briefly having a local provider in Berks County I can say the dollars are even and the selection of shows in On Demand for free and for pay are infinitely better with Comcast. It was like looking at a library that charged you to rent one of 5 books that were laying around for free elsewhere. We have been in for a few months and you have normal occasional internet going funky and needing to reboot the modem or PC sometimes, but its been reliable most of the time and the cable tv and internet phone have been reliable without fail to date Then only thing is I am now waiting for is the free gift card which comes after paying for so many days, have to follow up on that in a month. Also their online payment methods and account information have vastly improved I dont know which of the comcast providers listed in Angies List is the one for Montgomery County PA, as their Willow Grove office is not listed but presume they are the service base for the installation.

Comcast I'm not really happy with them right now. But they are just so big and huge it probably doesn't even matter what I say anymore. They pretty much switch and take away your service and add, over the last two and a half years they have increased our price by 25 percent pretty much and haven't given us, they actually took away some of our services. Yea it's not cool. I'm not really a fan. We have been with them for like ten years and we literally have been on the phone with them for the last, my husband and I have talked to people there at least five times over the last couple months and they are not really interested in doing much to help us. I think we are going to be leaving them since Verizon is now available for us and we can go there and get pretty much the same service at least for the next two years for less. The wires don't always work, we have had a lot of service issues with them. They have to come out and dig up our yard again and they are not really giving us much as far as, like our service has been off and on for a few weeks now and just finally they are getting somebody out to fix it. It's kind of been a nightmare to tell you the truth. There is probably way other complaints on Comcast, I don't know if it even matters.

when they came to install, they did not have dvr's but digital subscriber boxes, and said they would play what was recorded on the one dvr i currently had. i said that was not the deal on the phone, called to check, waited forever, and then was told that the dvr's should not have been offered, and they would have to check with a manager on the offer.I then said I wanted to cancel the upgrade. Then I was told I was not authorized to make changes in the account (it was temporarily in my neice's name at the time). I told them I was obviously authorized to make a change when they got me to agree to the upgrade- they said that was a mistake. I refused the insatallation. It took two more months to get the account changed back to my name, I never did add the phone service.

They were better in what they used to be. We used to have their cable for both computer internet and TV. However, we had a lot of problems with the TV. They could not give us a good signal. The technician who came was pretty good. He said that the reason why is because we are at the end of the line. They would not put a booster here to give a signal, but their internet was fine.

Comcast is good. I have a good package. I had looked at the services and cost that Comcast provides and I am satisfied.

He was excellent.

We will continue to use them.

I pay them every month and they are over-priced. It is the only cable service that I have used. The main reason we are using them is that because it is not feasible for the other service providers to provide us with the cable service. Their responsiveness and professionalism has gotten better.

You have to keep an eye on them. You have to call them every month to make sure that they keep the price they gave you. I like them because the service is good. If you call them, they will come. 99.8% of the time, they are able to resolve the problems. We have a good package. We don't have a big package, but I like the one that we have. We have Starz and other channels. I would refer them to a friend.

I don't have anything to compare it to. I do think they are too expensive. I will continue to use them unless I can find something better .

I would grade them B's across the board. I have not had any need for them to come out. I will continue to use them.

I am satisfied with the services they provide and I will continue to use Comcast.

The price is fair. My overall experience with them was good.

They're terrible, but they have the Philadelphia market filled up. You don't have many options. They keep jacking up the price. I keep calling them and telling them I'm going to switch, but they bring down the price. Then they jack up the price again. As soon as your contract expires, they jack up the price. If you call and complain that you're leaving, they'll bring down the price again. Then they'll sneak the price back up. I don't think their price is as competitive as it could be. They had a virus in their email system that messed up my laptop. I had to buy a new one. It's a pain in the butt when you're watching a suspenseful movie, and the service gets interrupted. Unless, there's more competition in the area, I'll probably stay with them.

I am very happy with their services.

I have been using them for over ten years. I give them a "B" overall.

I like the service, we have the bundle. We very seldom have any trouble with them. They are very responsive whenever you call. They send someone the next very next day, especially because I tell them that I make my living from my computer. We are happy with the service, and we will continue to use them for the internet, TV and our land line.

They are pretty professional. We will continue to use them in the future.

I had to call them numerous times about equipment issues I had been having. I contacted them to fix my digital tv. I spoke with a Hispanic woman in the Sarasota office. She told me she scheduled an appointment for a tech to come, so I waited for someone to arrive at my home, but no one ever came. I drove to the office to follow up, and the rep who helped me, Viola, said an appointment had never been made. I booked an appointment in person, and the tech, Stephanie Stokes, came for that appointment. I called a second time when I was having issues with my Internet. I called Comcast and spoke with a middle-aged white woman in the Jacksonville office. She said I had an appt for today, Friday, July 30. The same thing happened! I waited for a tech to come for the scheduled appointment, but no one came. Again, I drove down to the office to speak to someone in person. A young man in the Bartow office, told me that there was no tech appointment scheduled for me today, and that the complaint I had lodged on July 28 had been cancelled. I never called or spoke to anyone to cancel the appointment or the complaint. These two appointments that were not kept have occurred within the last 30 days; however, I have had simliar experiences in the past with Comcast and am coming to believe that this is not an accident. The grades I have given in this report are about the call centers, not about the technician, Stephanie Stokes, who came to my home. If I had another choice for cable service, I would be leaving Comcast because of the lack of professionalism in their call center.

I am new to Comcast but so far, they have not thrilled me. They have shown up late at several appointments now and they messed up my wiring. I am not sure now how much knowledge their staff has. I am a little upset that I signed a two year contract with them. They certainly are not what I would call an above average company.

I would highly recommend Comcast to others. After having a few miserable experiences with other Internet providers, I can tell you that Comcast is faster than any of the other services. They also do not write software the interferes with anything. I have had no problems like I had with Verizon. They also do offer incentives for those who have been using them for one year. After that year is up, you can use them to do your phone, Internet, and television for only ninety nine bucks a month. That is a deal I think is great and I hope that I continue to be happy with them so I can get a package deal like that.

INSTALLER WAS PROMPT AND VERY PROFESSIONAL.