JD Custom Pools

Description of Work: I hired JD Custom Pools to install an in ground pool on my property in June 2007. I had many problems with the quality of their work and service however I will just address the main 2 issues. This was a horrible experience and has hurt me financially and emotionally due to the stress of legal action. I understand they will dispute all of these charges as this is their business but I can assure you that everything written is 100% true and accurate. I am only writing this to warn (protect) others about my experience with JD Custom Pools located in Pittston, PA. I have not other reason to write this report other than to warn consumers. The pool liner needed to be replaced after less than 3 months of use. We used the pool in the summer of 2007 (for less than 3 months) and JD Pools closed the pool for us in Sept 2007. The next year, 2008, we attempted to open the pool and noticed the water level was extremely low. It was obvious that the liner had leaked over the winter. They wanted to charge me to replace the liner and I refused and documented my refusal in writing. The liner had a so called "10 year warranty" and was less than 1 year old with less than 3 months of use the previous summer. After arguing they finally agreed to install the new liner. Several months later they sent me a bill for over $2000 for the replacement liner and their labor. I refused to pay it and they sued me. The local magistrate (right around the corner from their store) ruled in their favor without even considering the facts. Typical Luzerne County corruption at its worst. I had to hire a lawyer to appeal this ridiculous decision (favor) that cost me $1500 in legal fees and I won the appeal. But really lost as it took my time away from my family and cost me $1500. The second issue was with a request for a quote for additional concrete around the pool. I showed the owner of JD Pools where I wanted the additional concrete and asked how much it would cost. After repeated requests for a written quote, which was never provided, they poured the additional concrete while I was out of town on a business trip. They then sent me an invoice for 3 times the amount I estimated for the additional concrete and if I knew the cost I would not have had it installed as it was over my budget. They never told me (verbal or in writing) prior to installing the additional concrete how much it would cost. The original pool contract which does not include extras clearly stated that any additional work above the pool installation requires a separate contract in writing. This was just that but one wasn't provided. I refused to pay the full invoice and paid 30% which is the amount I expected the additional concrete would cost. They sued me for the difference and included this in the same suit for the leaky pool liner. Again, the magistrate didn't even consider the facts (the pool company contract states all additional work must be on a separate contract in writing) and ruled in their favor. Again Luzerne County corruption (friends helping friends) at its worst. I lost this in appeal and I still don't know how as the additional concrete and the amount was never agreed to (verbally or in writing).

Description of Work: I contacted JD Pools in April about an above ground pool installation. I wanted to purchase my own pool, because it was a specialty pool. There are no dealers of this particular pool in Pennsylvania.

Description of Work: JD Custom Pools installed an in ground pool and additional concrete around the pool at my residence in April 2007. They had to install a new (second) liner after only 11 months as they liner was leaking water. I live in the PA so the pool was actually only used for 3 months before THEY closed it after the first year. They did not accept responsibility for the leak and blamed me. There were so many other issues with this company. This was a horrible experience and I would not recommend JD Custom Pools in Pittston, PA.