Zingrone Landscaping

"Hello sir. We never came out to your property this year June 2015. I think you have me confused with someone else maybe. Your dates are not correct. I remember your job well. I even looked up the proposals prior to writing this. On 9-24 -2012 we completed the job which consisted of the retaining wall work, Planting small shrubs and medium to large (10 ft tall maple), removing shrubs as well as other items but not to install landscape fabric to the existing beds but only to weed them. On 4-24-14 I gave you a proposal for redoing your river rock beds. Which consisted of lifting up and setting aside existing river rock, installing new landscape fabric, reinstalling river rock and supplementing with new river rock where necessary for $1205.00 but you did not accept the proposal and we never performed that work. When we finished the job in 2012 for you, you were very satisfied with the work I remember . That must be someone else who did work for you in 2014 and someone else who came to your property this past June 2015. We may be higher priced then some of our competitors but I know we offer a quality product. 4 time Super Service Award winner Zingrone Landscapes & Construction est. 1993"

"Thank you very much for the job. It was a pleasure doing business with you"

"The gentleman’s complaints do not make any sense. Over 2 years ago we performed a beautiful grading and hardscape job (steps) for this gentleman. We were there for over a week. He was happy and shook my hand when we finished. The gentleman was moving and was giving the home to his son who had recently graduated high school. The son was to have watered and weeded from that point on. I drove over there today 10-05-14 to see what type of condition the property was in and to no surprise it was an overgrown mess with a for sale sign in the yard. The customer never called about any concerns he had about a dying plant. So over 2 years go by and he decides to sell the home and he finds out that his son has not been keeping up with the maintenance so they blame the contractor!"

"This is a shock and a big disappointment to me. First off she was not charged $11,000 for weeding, mulching and gardening only. That was one item on the proposal and the total cost was $11,925.00 When the job was complete the customer was happy or so I thought and paid the remainder of her bill never once stating she was unhappy. She has not contacted me since the job was completed to ask any questions regarding plants that might not look so good or any other concerns. I also was at the job just about every day while the work progressed and the customer was at work. I must also say there was other contractors and their guys there at the same time as us working all over the house while we were there. 4 to 5 of my guys and maybe 4 to 5 other guys. It was very crowded and really made our job harder at times and I’m sure they didn’t like us being in the way either but that’s how she scheduled the project. -installing a keystone block retaining wall approximately 25' x 2.5’ and rebuilding a stone wall *we also repaired a 3rd small stone wall not in the proposal, at customers request and were not compensated even though she told my foreman she would pay extra for it but it was small. Maybe 6 feet by 3 feet -Power washing and installing polymeric sand in all of the joints of a large patio, installing a trellis - installing lawn where a bed was removed -removal of large dead trees and brush, cut back all large overgrown shrubs. - Minimal planting, weeding, thin out plants and mulching. I recommended simplifying what she had. Removal of most of the perennials (there were way too many. It was one big jungle) and installing fabric with ornamental stone on some areas as opposed to mulch only because the beds are steep and were so full of weeds that unless regular maintenance was followed, they were going to come back. I explained this but it was her decision. She also knew beforehand what plants were being installed and never stated that she did not like PJM Rhododendrons because they did not do well for her. Unfortunately plants need to be maintained when their just planted. Regular watering and just keeping an eye on them at the minimum. If the plants were looking bad she should have called me. She had a warranty on the plantings but she also needed to keep in touch should she have any questions or concerns. I also don’t see how the plants were placed in odd places and didn’t look right either but that’s what she’s saying now. She has never called to express a concern on any matters since we completed the job. The mulch was put down to 2-3 inches and then some. I'm sure heavy rains helped wash it down the slopes by now though. All grasses were cut back and the day lilies were so heavy that we could not even put them anywhere else on the property. Actually we were potting up plants for her which was not even in the proposal. Like I said I did make other recommendations for a much neater and very low maintenance garden. As far as my wife being rude on the telephone, that doesn’t make sense. My wife just scheduled the estimate. Ok maybe my guys didn’t put a patio table back or maybe it was one of the other companies there, I can’t honestly say, but being unprofessional doesn’t sound like my guys. She had no complaints about the retaining walls, patio, tree removal, just the items that required follow up maintenance. So there you go. Almost a year goes by and no follow up maintenance and no communication and she has weeds and some dead plants. Go figure. She should have followed my advice about a low maintenance solution. I wish her well though."

"Thank you very much sir, it is always a pleasure to do work you. Happy holidays"

"We're happy to see that Angie's List gave this customer the opportunity to the to remove the false statements from her earlier comment. We are sorry that things did not work out with this customer. We were accommodating in every way possible. She was never over charged, and we are not sure why she thinks this. We send out itemized statements to reflect the work done. We will continue to provide her neighbors with quality service and we will take her criticisms as a learning experience. We are a company who truly cares about pleasing our customers. We wish her and her family the best of luck. – Joe Zingrone (owner)"