WALLS FLOORS & MORE, inc

Horrible! I could write a book on this place. I wish that I read these reviews before I did business with them. I am a former small business owner and understand the struggles and try to give small businesses my business when possible. The owner of this company has changed my mind forever. He is, without a doubt, the most annoying person that I have ever met. Save yourself a lot of aggravation and money and go straight to Home Depot or Lowe's. You will pay much more for every item in his store, you will pay high shipping prices for every item (the shipping on the flooring was more than the cost of the floor), and you will have to sign a contract (to cover his you know what). I purchased a very expensive multi-color tile from this store to be an accent to my white tile. I received a telephone call when it came in and they said that the original tile was discontinued and what they sent was a little different than what I ordered. When I spoke to the owner he said it was the same tile but a different run. I ordered multi-colored tile, I received white tile. So they wanted me to put white tile with my white tile. The owner would not acknowledge that it wasn't the tile that I ordered. He just kept saying that it was a different run and the color will be different in different runs. I completely understand about runs and color variances, this was not the same tile. It was obviously a mistake on their part and I fully expected to just get my money back. But he insisted it was a custom order and there were no returns on custom orders. Well, it wasn't what I custom ordered. He kept saying that he had to eat the cost of it. Anyway, he decided to let me choose another tile to replace it. I had gone out and bought something else to use from the Tile Store in the meantime. Since he wouldn't refund my money and I hated the tile that I received I chose another tile. My designer said that I would owe $16.05 because this tile was little more expensive. I wasn't happy about it but I agreed to pay it. When I went to the store to pay for it, the owner was waiting for me ready for a fight. I went up to him and introduced myself and he spat at me "I know who you are!" When I tried to pay for the tile he said that I also owe him shipping on the new tile. I tried to show him on the sample board that the tile I ordered and the tile that I received were two entirely different tiles. They had different product numbers and were actually on the same sample board together. He refused to even look at it. I ended up leaving the store and calling the designer I worked with. Since I liked the designer that I was working with I would have used her for other projects in my house. After dealing with him I will never spend another penny in that store. He didn't have to eat anything, I know that the vendor would have taken the tile back and he charged enough for it that he didn't lose a thing on it. I would have loved to take him to court and prove him wrong, but the amount wasn't high enough, he made this big fuss over $40. He is a very foolish person.

My experience was bad. The staff doesn't know how to use a tape measure: The design of the kitchen was created with an incorrect measurement of the North and South walls of the (already small) kitchen. This led to 4" spacers being needed to fill the gaps on both ends of the cabinet run on each wall. The walls are 98 inches across. I have nearly 8 inches of wasted space. (8% of potential cabinet storage wasted. Did I mention it is a small kitchen?). I tried to do them a favor and they charged me for it: The store contacted me when they received delivery of the cabinets from you and pressed for me to take delivery of them (siting space constraints and needing to use his truck for other deliveries). When I agreed to take them, they charged me an additional $150 to deliver them. Again with not being able to use a tape measure: The issues continued several weeks later when they arrived to install the granite counter tops. Imagine my disappointment when a section of the countertop did not fit. (It was and inch short and the angle at the end wasn't correct) Another piece was installed with a large gap between the edge and the stove top. They had measured wrong, again. After a lengthy discussion they agreed to replace the mis-cut piece, as opposed to putting a seam in the middle of my main countertop. (really, they thought that would be acceptable) This latest error pushed our installation back 2 more weeks. Couldn't be bothered to use the right product: When they did install the replacement piece of granite they assured my the caulk was paintable. It wasn't. My painter spent an extra hour making it right. Couldn't be bothered to repair a drawer. The spice cabinet doesn't open or close properly. Their comment. Have your installation guy fix it. At the end of the job, I expressed my dissatisfaction. They apparently didn't care. We had a contract, I owed them money, that was that.

We ordered what was described as custom cabinetry for our kitchen island project. We also ordered a custom soapstone counter. On the day of installation when the cabinets were removed from the box I was already disappointed. They looked like cheap stock cabinets. They were cheap plastic laminate that appeared to be glued to particle board. I prayed they would look better once they were assembled, but they weren't. The drawers were unstable and don't fit properly and the built-in microwave hung out of the front of the island. Once the island was fully installed, I questioned the installers about how the microwave protruded out of the cabinet and how it shook and was unstable. He stated it was as good as it gets. I told him the owner assured me my microwave would be recessed in the cabinet. I informed him that I sent the measurements in advance and was told it would be recessed to look custom built. Despite my effort the result remained. My husband came home and saw the island and immediately called wall, floors, and more. Mike stated he would come by and see the island. In the meantime he had the installer call me and ask what I wanted to correct the problem. I told him the existing product couldn't be corrected and I was seeking a full replacement. When Mike finally made it out to see the island he said it was fine and further stated he would put it in his own house. We disagreed and my husband was furious. In the coming weeks we called, emailed, and sent a letter requesting the island be removed and and upgrade be given. Our request was ignored so we withheld the final payment. Over the next year, no resolution was found until walls , floors, and more sent us a letter stating they would report us to the credit bureau if we isn't submit the final payment. We were so frustrated and disgusted but didn't want this to damage our credit so we paid them. Within a few weeks of the install the molding fell off and the drawers became misaligned and wouldn't shut. The doors do not line up with the openings and the plastic is chipping off. We spent more on this island than we did on our other cabinetry. This establishment should be ashamed to treat a customer this way. I reported them to the BBB and still no resolution. Dont be fooled by the store front and the smooth talk of the sales associates. This is a business with no integrity pushing sub-standard products. If you need pictures I have them available. My island has become a joke in my family. We are waiting for it to collapse so we can send the picture to the store.

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This job went terribly. The owner, Mike Rose, did make some good faith efforts during the job, but failed to deliver the product to the high quality he had claimed and spent considerably longer getting it done in a sloppy fashion than what he had told me he would do. While we were considering the kitchen remodel, Mike did spend a fair amount of time with us helping to make selections and allowed use to take home samples to look at in our place. In this regard, he was great. However, he did promise us that the job would be all done in 1 week and this would occur 4-6 weeks after making our deposit. We happily payed the deposit looking forward to the job. Unfortunately, this is where things went wrong. There were significant delays on their part in getting the granite subcontractor to do our counters, and they did not inform me of this. Finally, after not hearing from them, I called and discovered the problem. It took several phone calls to push them to figure out when the job would start. I was making these phone calls, the owner or his staff never pro-actively called me to keep communication open. Ultimately, work began on the floor while they were trying to find anyone to cut my granite. The floor guy that they sent out took almost a week and a half to get the job done, as he really only worked about 4-6 hours each day, and one day called me late in the morning and told me he just wasn't going to come and work that day. This is unacceptable behavior for any contractor, let alone when i am taking time to make my schedule so that I could be there. Additionally, when he left, he left my garage a mess with scraps and dust from his work that he did not bother to clean up. Finally, when the granite did come nearly a month after the work started on the job, the installation team arrived late and installed imperfectly cut granite. The sink edges were not straight and the sink bowl was not aligned appropriately. Additionally, the counter overhang on the cabinets was inconsistent by as much as >1/4 inch. Was easy to see with the naked eye. They measured the kitchen by hand without the use of a level or a square, rather than using technology such as lasers or computer generated images which are now standard in the industry as far as I can tell. I called Mike immediately and told him he needed to come and see it. He did the next day, and agreed that the work was not well done but continued to tell me that it was "within industry tolerances" and better than some granite work that he has seen. Ultimately, the original installer did come and make some adjustments and to his credit, Mike did pay for a special granite repair person to come and fix the glaring issues with the sink at his own expense. However, this also resulted in me having to spend additional time and effort to arrange and be there for the work. Finally, the job was completed to an acceptable level approximately 3 months after signing a contract with him. I would emphasize that the job was acceptable quality, not exceptional or anything close to the high quality that he had promised. In total, I would never use Walls, Floors, and More again for any work. I understand that problems can occur, but he and his staff continued to make excuses rather than openly communicate with me. Multiple times I received inconsistent stories from Mike and his staff about the status of my job. He yelled at me on the phone because at times he was so upset at me being persistent in trying to get my job done. To add salt to the wound, there were some items that he ordered for me claiming they would work but didn't, and I ended up paying for them simply to close this nasty and unfortunate chapter. Buyer Beware!

Helped with design, products to complete a kitchen remodel. Very knowledgeable and helpful. Came to home twice to measure and make suggestions. Required deposit to continue the diagramming, plans etc, and kept a percentage when we went with our own contractor. Much of what we wanted was not included in their original bid, would be extra, but could be done with no problem. Our contractor who did work for us previously, threw these items in the cost, and is doing so much more. No complaints about this firm, just getting more for the buck, and we knew and were very confident in quality etc of our own contractor.

Delays from the beginning, cabinets on back order delay 5 weeks, project finally started May 28th 2013 with tear out and removal of existing kitchen, we had no kitchen only a sink and fridge for 2 weeks. Then cabinets were fitted mid June but counter was delayed 4 weeks so we had cabinets and a temp counter. Then counter installers arrived, started work, nobody from Walls Floors and More were at house to ensure it was correct, they started fitting the wrong counter, my wife spotted it before it was all done so they took it away. Then there was a long argument between Walls Floor and More and Counter supplier, to assign blame for incorrect counter cost. Nothing to do with us but delayed the remaking of the correct counter by another 2 weeks. Finally it arrived on July 12th, looks very good, kitchen was finally finished by end of July. Two months in total for what we were told would be 3 weeks maximum when we signed the contract. The project management and communication was almost non existent. However the workmanship of all the contractors was very good and design staff in the showroom all good. My reason for writing this was to ensure potential customers know how the owner of Walls Floors and More treated us. The contract was written to protect them, no thought for the customer.,We had to pay for overages that were not discussed with us ahead of time, just added to the invoice. We discussed and reached an agreement eventually and we paid in full because we are good to our word and stick to our commitments. Then a few weeks later, we were threatened with a Mechanics Lien on our house because Walls Floor and More did not pay counter supplier for the original incorrect counter that we spotted. We were rightly furious and nothing was done to help us, we had to pay for our own lawyer to deal with it and we were the innocent party. That is how the owner treats his customers who paid in full for a kitchen renovation, I am sorry for the good people who work for him but that is how we feel and wanted other potential customers to be aware.

There were so many bad things, I don't know if I can recall them all. 1. The staff member that helped us at first seemed to know about tile and color, but as we moved through the process we realized that she didn't know much else - fixtures, bathtubs, how to order other products. She was also very delayed in returning phone calls. We had communicated that we had been without an upstairs shower for 6 months and yet she would sometimes not return a phone call for a week. 2. When deciding whether we wanted to replace the bathtub, the staff seemed hesitant to want to sell us a bathtub. After initially being told that they could order 3 different brands of bathtubs, the owner stepped in and told us that they only stand behind Kohler products. 3. When the work began there were several miscommunications between the company and the workers they subcontracted with. This resulted in workers not showing up when they were scheduled and supplies not being delivered. When the workers did arrive the 1st day, they were surprised to see that the old tile and wall hadn't been removed. The workers on the 1st day were so frustrated with Walls, Floors, and More, they told us that they no longer wanted to work for that company and that they wouldn't be back to complete the work. 4. When a 2nd worker came back to complete the job 1 box of tile from our order was never given to him and he thought he had to "make do" with what he had. This resulted in him using tile that was cut unevenly and installing it anyway, when there was another entire box of tile that we had ordered and paid for that had been misplaced. 5. The 2nd worker chipped the enamel on our bathtub in about 20 places. He also did not leave clean grout lines. The tile that we had chosen was not smooth as it was designed to have a natural rock look, but the grout lines are very uneven - way too wide in some places and smear into the tile ridges in others. The owner had claimed that he insists that his workers use 1/8 inch grout lines but there are places where the grout is 1/2 or more thick. 2 of the tiles that were cut to fit around the window cracked after he installed them. 6. The company promised to come back and repair the 2 cracked tiles, but never did. 7. The worst problem was that the Walls, Floors and More staff person that came to our house initially to look at the space, measure and give us an estimate mis-estimated the job. We had offered to do the demo work ourselves to save some money and she told us not to bother because it wouldn't affect the cost. When the 1st group of workers arrived and were frustrated to find that the demo work was not complete, the owner told us he thought the work was already done. In the end we were charged extra for the demo work that we were told was included in our estimate. A terrible experience start to finish. We hired this company because they claimed to stand behind quality work and offer a fair price. We got neither. Reading through the other reviews of this company on Angie's List and the company's responses - its the same experience I had. Bad service, bad quality work, and a bunch of excuses.

I'm pretty much sure I paid a small fee ($75?) to have Walls Floors & More provide me a drawing, and I was happy to do so The designer was very helpful, very responsive, and had a lot of good ideas - and good information. In addition, I liked their products - their cabinets are well-made and solid. They appear to be a fair price, as well. They had a lot of options for floor & cabinet, and both the designer and owner were more than happy to show me many options. in the end, I went with another company mostly just because of the final design - I gave three companies my budget, goals, and options desired (for example, the countertop was the most important issue for me - ending up with Caesarstone), and it was mostly chance that made my selection of one of those two companies over Walls Floors and More.

Purchased all materials for remodeling our bathroom, tile, grout, cabinets, sink, counter tops, fixtures, wall cabinet, lighting.Walls, Floors & More sales associate mislead us on a our fixtures, saying that there was ONLY ONE fixture that would work in our old bathroom. When we attempted to install the product it did not fit into our wall, as it was too large. We were able to find a different fixture at a different store that did fit and at this time reveal that we were lied to and many companies made a fixture that would work in our situation. When we attempted to return the product the salesmen became argumentative and stated that the fixture we purchased from a different store was illegal and that the plumber who was going to install the new fixture should lose his license. We were charged a 50% restocking fee.I would NOT recommend to do business with this company.

Gave this company 3 chances to help remodel my bathroom. First time - forced us into picking all top of the line items and gave us an outrageous quote. Second and third time we walked into the showroom we couldn't even get anyone to help us. Once we did get waited on, the sales associates lacked knowledge, professionalism and interest in our business. We walked out and will spend our money elsewhere.

In the end they made sure the work was done right. There were a few issues in the beginning. There were some things they had to work around in my home. They work with you and make sure it is a quality job. Their prices are a bit higher than other companies. He did exceptional quality work.

We hired a wonderful contractor to complete a bathroom remodel for us in a month timeframe. We were ripping out our entire bathroom and would be without a shower for the time that the remodel was completed. The contractor recommended a different provider but based on an article we had seen in This Old House magazine about the DalTile Subway Tile we decided to order from Walls, Floors and More. We went in to look at the product and the saleswoman was very nice and helpful. We decided to place our order and they told us that the tile would be available in two weeks. The woman told my husband she would call if there would be a delay in the tile being available. We scheduled our contractor and advised him that if there would be a delay we would call and change the start date. We never received a call and tried contacting the store by phone each time it went directly to a voicemail. Finally the day after the two week timeframe we left work early to personally go to the store. They stated that the tile was on backorder and they did not know when it would come in to the store. Mike was horrible and stated that we should not have expected the tile to be available. The delay led to my bathroom being unfinished for an extra 3 days. And to make matters worse when the tile finally arrived the bullnose was not correct. This store has horrible customer service and I highly recommend that you do not utilize them for any services. Mike does not care about his customers experience and is incredibly unhelpful. Please patronize another local business and not Walls, Floors and More.

I went there because I saw a sign outside about a $299 wallpaper installation special. When I went in and asked about it, I was surprised and pleased to learn that the wallpaper was included (10 rolls) if I picked from their discontinued styles. I picked my paper and paid extra for a border and border installation. I didn't hear anything for a week and a half and had to make a couple of phone calls to arrange the person to come out and measure and insure they had enough paper in stock for my room. Marilyn came out and measured. Then it was another week or so to arrange an installation date. Marilyn came to install and did a beautiful job in one day. I was very pleased.

THE INSTALLERS WERE EXCELLENT. JUDITH WAS THE SALESPERSON, AND WAS A GREAT HELP. VERY PLEASED.