The Healey Company Inc

It was a pretty long process and not sure of the actual work quality. i suspect it is fine.

Scheduling the appointment was tough and it took several emails to get the ball rolling and a little over a month to get the appointment, but that is understandable with an increased demand following the Angie’s List deal. I found the woman I talked to regarding scheduling to be very pleasant and helpful. But, the visit from the Healey Company was pretty much a bad experience, enough so that I'm considering dropping Angie's List. First, the guy smelled so badly of smoke it was hard to talk to him. He lit a cigarette within 5 minutes of arriving at my house. I asked him not to smoke in front of me, explaining I have asthma. 10 minutes later, he's smoking on the roof. 10 minutes after that he's at the top of a 10' ladder talking to me and starts smoking again. I ask him not to smoke in front of me, he says, "I'm up here" implying that shouldn't bother me. His son, meanwhile, is spitting wads of chew all around the outside of the house. As he tells me what's happening with the condition of my roof, I ask him questions trying to understand the roof and how it should have been done, since he's saying the roof was done wrong. He gives short answers, not very helpful at all. I continually say, I'm trying to understand, I don't know much about roofs, you are the professional, break it down in layman terms. He seems very defensive if I ask him anything. I am asking him questions about a garage roof that he keeps saying is garbage and needs to be replaced. I'm trying to understand what is wrong, how it got to that point, and what should have been done. He, again, is very short and curt with his answers. Eventually he says to me, you can learn all of this on the internet. I tell him that is offensive and that as the professional standing in front of my garage he is a better source than the internet to address my particular problem. He does eventually apologize for the internet comment several times after and he does eventually answer my questions and the mood of the visit changes, but this is NOT the professionalism of a two time award winner on Angie's List. I paid for 2 hours of maintenance and after walking on my roof and doing a little caulking on one area, he was done. I'm not sure what else there was to do, but the experience was NOT worth $199. VERY disappointed. Some time after the visit, I received a letter. Included with the letter was a page with 12 photos, and a contract/invoice stating the work done, “cleaned out gutters and caulked counter-flashing on rear porch”, and notes: “The Healey Company found no additional work to be done.” First, he caulked and cleared gutters from a porch area approximately 12x6 feet in area. (The rest of the house has box gutters). $199 is a hefty fee for that little maintenance. Second, there are several problem areas on my roof that we talked about: water leaking into a Bay Window, box gutters that needed attention, and the garage roof that her referred to as “garbage”. So I found it quite interesting that Healey found “no additional work to be done”. Not much of an inspection. Lastly, I could not tell what or where some of the photos are or are from. There is no explanation of what he shot or why. It’s as if he needed to snap the prerequisite 12 photos, and so he did. This Angie’s List deal was purchased for $199 and valued at $420! I would generously assess the full priced value to be closer to $50-100.

I initially purchased an Angie's List Big Deal special for $199 of roof maintenance and evaluation. The company cleaned the gutters during that initial maintenance, and repaired a few loose shingles. They found a few other issues with the coverings near the chimney and exhaust vents, and recommended another $500 in additional work. Their recommendations came via email with a written report with multiple digital pictures. I was at work when they came by, but they always let me know when they were coming a few days in advance, via phone call. They were not able to easily schedule on Wednesdays afternoons when I am off work, but they did come exactly when they said they would. I am not a good judge of the quality of their work, but they seemed professional and were easy to communicate with, both on the telephone, and by email, which I prefer.I would work with them again.

We did not end up hiring. It took a few weeks for someone to come on-site to evaluate, and the quote we received was a bit unclear and hard to understand how it was itemized. We hired someone else whose quote was itemized and came in under.

I found the Healey Company on Angie's List and was excited to find a local company to do a kitchen renovation at my South Side home. There was excellent communication and Michael Healey came to my house to take measurements and discuss a renovation. That part of the process was great and I really like Mr. Healey. We met right before Thanksgiving and he said he'd have a proposal in about 3 weeks - which was fine, as we weren't in a big hurry but did want to get an estimate and start the planning process. About a week after the November meeting, someone from the Healey Company contacted me and said they needed a specific measurement - they made an appt for a Friday afternoon to come over and get the measurement. They never showed up. I ended up emailing them on Monday and taking the measurement myself. That was the last I heard from anyone...until I inquired in late January as to where my proposal was. I received a call back from Michael Healey apologizing and saying I'd have something in the next day or two. That was two weeks ago - I've since sent a follow-up email but have had no response. Even though we weren't in a big hurry to get a renovation started, waiting 2+ months for a proposal and having someone not show up or deliver something on time does not lend much comfort that a renovation would go smoothly.

They came and reviewed the work to be done. The proposal and effort presented exceeded our needs at the time, and we decided to not proceed.

I purchased a "deal" from Angie's list for 2 hours of roof maintenance. I called the company and scheduled a date for them to come out. They arrived promptly and were pleasant. They told me my chimney needed to be repaired and that there were several issues with it. I asked them to provide a quote... and then I never heard from them again. I even followed up! They did not explain clearly what they did for the 2 hours and I do not feel that I got my money's worth. Further, I am shocked they never provided me a quote for the additional work on the chimney.

During a heavy rainstorm, I heard water dripping through my walls! I called and they came right out and checked it out. I had holes in my box gutters and the previous roofer had done a poor job on the shingles and my awnings needed to be re caulked. Because of the weather, it took about 6 weeks for them to come and complete the job. I was very happy with what they did and, I believe it fixed the problem. It rained today and I didn't hear any noises in the walls. I'm hoping this fixed the problem.

This review necessarily relates to both the Healey Company and their designated architect for the proposed project, David Morgan. Owner Michael Healey responded promptly, looked at the area in question and generally considered the option of building in a full or partial bath. Possible changes to the adjacent kitchen were also discussed. He outlined consultation fees for drawings and actual cost estimates. Payment to his company and to the consulting architect (approximately 2X Healey fee) was required by contract in order to proceed with any "feasibility period" work. I wanted to meet the architect who was to draw up plans for the bathroom before committing to a long working relationship. Unfortunately, I was never able to meet him in the subsequent months despite emails and explanations. No other architect was offered. Project was canceled. Mr. Healey did agree that his company might install the bathroom after my own architect drew up plans. Since I am familiar with their work, that might happen in the future.

Reps were punctual. Appeared to complete inspection and detailed problems. Some gutter cleaning could not be done due to small gutter area. Provided detail list of improvements/repairs. Later company sent list of repairs.

This was not a professional design process, although the people involved are very nice and well meaning. Michael Healey had persuaded us to pay for the upfront design of a new guest bath on the basis that the design would be thorough and professionally done, also pointing out that we would own the final design and could then hire anyone to do the project. Having been through such a process before for a much more complicated project (an entire home renovation), the glitches and oversights in this guest bath design process were unexpected and disappointing. Considering that other contractors competing for the job had provided the upfront design at no additional cost, we had expected much better service and closer attention to detail throughout. The good news: Michael refunded the design fee.

slow to schedule, but professional. Once they did come, they did good work, but most things we were hoping to have doen were considered repair not maintanence, so more work still to be done.

The experience was, for the most part, pleasant. The roofer and his son were easy to talk to and they seemed genuinely interested in repairing the house properly. The only thing I had a bit of a problem with is when I wrote the company to describe my house I told them it was steep and had slate and when the roofer came he said he couldn't do much maintenance because the roof was slate and it was too dangerous to walk on. Had I been really banking on them giving the roof a thorough look through I would have been very upset to find that they couldn't perform the job that they advertised. Luckily for me they were able to hit the problem areas with sealant because it happened to have been right where the gutters are. I think there should have been more communication about what the roofer could and couldn't do before he arrived.

Michael Healy (contractor) and David Morgan (architect) met with us several time and were quite patient as we worked through at least a half-a-dozen options with detailed drawings before we finally decided on a plan. They worked very well together, and clearly had done so many times before. Michael was very detailed in our planning, making every effort make certain that we understood out options and choices, and tried to leave nothing to chance. Micheal's crew took great pains in prep to cover all parts of our house which were exposed to work. Early on, it became clear that there was an error in the renderings that made it necessary for us to make changes in our plans. Michael accepted full responsibility for the error and met us at least half-way on the additional expenses required to make the necessary changes. Most of the workermen were Michael's employees. The lead carpenter and plaster/drywall man were exceptional. In my view, the lead carpenter is a cabinet maker, working as a carpenter. The electrician, plumber, and tile man were subcontractors. The electrician and plumber did fine work, although they were not as easily available Michael's employed workers. The tile man came highly recommended, but we had some complaints about some of his work (although it's possible that one of his helpers did some of the work). The tile detail accents were not level, but with a simple request from us, Michael had the work re-done correctly. We generally accepted Michael's recommendations on businesses to provide needed materials, such as fixtures, cabinets, granite countertops, and glass. In instances in which we did not find what we wanted with these businesses, Michael was quite happy to work with those we did chose. Because of our satisfaction with the overall quality of their work, we added on the replacement of a double patio sliding glass door. As with all other work done by Michael's crew, the work was first-rate - both the installation, and the finish work. This was the first home renovation we have ever done. When we next have similar work done, we'll almost certainly have Healy Construction do the work for us. Positives for Healy Construction are excellent responsiveness, a stated and true desire for the customer to be satisfied, a refreshing habit of taking responsibiity for his crew's and subcontractor's work, and exceptional quality of work. In addition, when we upgraded some items from the standard quoted in our contract, he did not increase the contractor's fee. The only negative is overall price. However, I am quick to add that we were well aware from the outset that Healy Construction would not be a "low bid," and we quite willingly paid above " low bid" for what we believe was excellent overall value.

I bought the Big Deal on Angie's List and scheduled an appointment so that they could do any necessary flashing and cleaning of gutters. They scheduled a time when we weren't home, but they came, did the work and followed-up. Overall, they did a good job and we no longer noticed any moisture indications after the flashing was complete.

I was dissatisfied with the men who came to do the work but I was very happy with the office workers who I spoke with and also the owner who followed up when I didn't get the work done. The men came to the house to do roof maintenance and I had only needed some shingles replaced- the other areas of maintenance offered in the deal were not needed. I had already called the company to confirm that this was an option and I was told it was. But the men who came for the work told me that I could not substitute and if i did want shingles I would have to supply them (another thing I had checked before purchasing the deal and was told differently by the office). Then the man who went up to the roof told me I would have to put an entire roof on and he would be happy to give me an estimate. I told him I would take the estimate and just figured I would have to lose the $200 I paid since no work was getting done. About a week or so after they came out (and the date on here is an estimate- I had a lot of different jobs going on with the house being sold) the owner of the company called to see what was happening. When I explained to him the miscommunication and that I would have not purchased the deal if replacing shingles wasn't an option, he offered me a $400 credit for any job I wanted to have done. I already had finished most of the repairs on the house at this point,and the only job I needed besides the roof was some cement work in the basement. The price they gave me, even with the $400 credit, was more than I could justify putting into a house about to be sold so I never had the work done. I really appreciated when Mr. Healey called for the follow up. He was sincerely interested in fixing the situation. I felt I was heard and that the problem was being addressed. Although I essentially spent $200 for nothing since I never used the credit, it was a lesson learned. If it is not spelled out in detail in writing in the Big Deal, it is most likely not an option no matter what the person answering the phone says.

I was contacted by Mike Healy to set up an appointment. After initial service call, we decided to get an estimate on additional work to be done on porch roof. Some storm damage was repaired and the roof reshingled. The workers were on time and did a great job. The price was reasonable.

I think that any type kof contract work purchased on Angie's List deal is not a real deal in that the money spent on the original deal is not really accountable in the repair/contractor's price. So I bought $400 worth of roof repairs for $200. Basically the $200 was for a quote to repair the roof. Not really a deal there. The contractor, The Healey Company did a very good job and Mike was very knowledgable and did a good job. I would recommend them and I will use them when the roof needs to be replaced. Anyone getting a "deal" for contractor's work is essentially paying for the quote. That is not a deal. But I do appreciate Angie's List for the reliable contractors.

Had a leak on the roof over the kitchen. He found where some cracks in the bricks and filled with caulking, moved debris from the back side on the bigger chimney. Made recommendations on the chimneys, both need repaired. submitted a price to repair the smaller chimney which I thought was fair but I have decided to wait and get a second quote. Also included in the quote was removing tree branches close to the house and garage roof.

Needless to say, I did not hire this company. I got an independent contractor to do the carpentry (and electrical work) for about 1/3 what Healey estimated, and have hired a different roofer to fix the roof. I contacted Healey originally because I liked the idea of one company that could fix everything. I had plans for painting and floor refinishing next year as well. And their website indicated that they welcomed small jobs as well as big. Not true.

The estimate was about $10000 for gutting. The owner of the company Mike Healey came out to look at the project himself and later gave us an estimate for gutting as well as replacement of fixtures in the bathroom. The other project that we asked him about after he had come out, he did his thinking about it partly from photos that we sent him. He suggested that we meet with an architect to discuss what should really be done. We decided not to use him because we didn't like the way that the final estimate was done, which really was not an estimate nor even an estimate of how much it would cost for the architect, it was based on percentages. It was like, the cost of the architect would not be more than a certain percentage of the whole project and how much do we really want to commit, it was kind of confusing.

Company sent several people to the house and they were finished in no time. Did roof inspection and gave us a fair estimate of how much longer we could expect the roof to last. We subsequently contacted Healey for an estimate on external painting but did not hire because their estimate was more than twice as much as those of others we approached. Perhaps our job was not large enough for them.

Additionally, an employee named Logan was very efficient with communication - she allowed me to ask questions and was extremely timely in her eresponses.

Sheldon Dearden was on time. He was competent and cleaned up afterward. Price was much higher than other 2 I contacted through your list, but they were professional and I went with them.

got estimate, will not hire due to excessive cost