TED THOMPSON HEATING & COOLING

The HVAC tech, Rob, was scheduled to arrive between 10-12, called me around 10:40 to say he’d be arriving at 11:00. Was right on time, everything was very easy and straightforward. System was cleaned and were now good to go for the winter heating season. I will definitely be using them again, they were very easy to get ahold of and it was a simple process from scheduling to work completion. Highly recommend!!

Excellent! Prompt, professional, and affordable.

Prompt, professional and polite service. All needs were met.

prompt service, problem identified and fixed...it's perfect now

We called for a quote, the staff was super friendly. The person showed up on time and was super helpful, any person that says gillece is the worst is Ok in my book. He was so helpful and very understanding of our situation. A power surge took out our AC and Furnace. He actually gave one of the best quotes. Only thing was our insurance only gave us so much money and they do not offer any financing. Although the owner did offer to let us make a few payments, that was really helpful, but we still couldn't afford the unexpected cost and went with someone else. If you want someone that is helpful and understanding go with this company.

I have used this company for over twenty years. He is awesome. He is just great. We woke up one morning without heat, and he called, and was out in no time.

Their just awesome, we woke up one morning didn't have any heat the heat was out, he said I'll get my guy out there, within an hour the guy called me I was at my office the guy call me and said I'm at your house.

Two men arrived - I feel awful that I can't remember their names! This is why I should write reviews right away. Anyway, two men arrived in the time specified and got right to work. They checked over the furnace and the humidifier, and ascertained that all was in working order. I specifically asked them to check the furnace filter - which was fine. And also, they showed me how the humidifier worked, which I was most grateful for. It seems I was not as well educated on it's operation as I thought I was. All in all, they were here and gone in no time. They had come and gone so quickly and cleanly that I was able to join my friend for lunch after all! I can highly recommend Ted Thompson Heating.

Service provider was a bit late, which was a bit of a problem because my wife had to stay later than expected, but life happens, it's the busy season, and all work was performed satisfactorily and promptly. Thanks!

It went well. The system is running less because it is cleaner.

They were prompt and very courteous.

Pam set up my appointment quickly and easily. The tech, Rob, was punctual and efficient. Would definitely use again.

Rob was great! Informative, thorough and not constantly trying to up sell me like other companies sometimes do.

I contacted Thompson and was very nicely greeted by the dispatcher, Tammi. The young man who arrived to do the work was more your Gary Cooper silent type, but, in this abysmal heat, he went up and down from attic to blower to basement until he located the problem. That wasn't easy because my heat/AC is so strangely configured. He did figure it out, and replaced the necessary parts 1-2-3. He showed me the parts he had replaced, the damage that had created the problem. I found Ted Thompson through Angie's List, and am so glad I did. I figured I would have to wait a couple of days, but he arrived a couple of hours after my phone call. After he left, the A/C was purring, the house getting deliciously cool. I sat down and fell asleep in my chair; first good sleep I've had in four days. Blissful.

Very polite. Got the job done fast. Even conversations and in-house estimate done before hand were very professional. Will use them again for my HVAC needs. Came on same day as movers for new house and were completely out of the way getting their job done. They were not the lowest price (were mid-ranged), but their appearance and professionalism beforehand got them the job.

Very well. Arrived in the scheduled time frame, worked efficiently and was done quickly.

Went perfectly, they fix the issue the first time and never have to come back.

My experience with them was fine. It took about 45 minutes. There were no additional costs.

Arrived on time, answered all my questions, did thorough job. I used the Angie's List coupon for a furnace check and it was very inexpensive. Great coupon! Great service! Very satisfied! We will be contacting them again for future AC or Furnace maintenance.

The serviceman, Rob, was great! He called prior to arriving to introduce himself, showed up 15 minutes early and found the problem quickly! He did a thorough inspection on the unit to make sure everything was running properly after the repair. I would definitely recommend their services.

I called last evening to schedule an appointment. They told me they could be here today between noon and 1pm. When they didn't come or call by 1:15, I was beginning to worry that they wouldn't show. But the tech called shortly after and said he'd be to my house in 15 minutes. He got to the house, did all the work he was scheduled to do, and was done in less than an hour. He was very courteous and quiet. I will definitely call them again in the future.

Late at night I began smelling gas- I called the gas company who responded promptly and discovered a burnt heating element. They red flagged the unit and I called Ted Thompson at 8:30 am the next morning. First let me say we have used Ted Thompson for over 20 years- He replaced the furnace when we moved it and has also replaced the airconditioner. Ted is a professional and a gentleman. We have consulted him many times for various issues and he is extremely honest and reasonable. I had no doubt when I called them that morning they would have someone there that day and I left my door unlocked so they could enter and fix the problem. By 10:am Rob was at my house and called me at work to confirm the problem, solution and everything was taken care of in that one service call. I cannot say enough positive about this company. They are prompt, reasonably priced and know what they are doing.

I have used Ted Thompson for years and the technicians have always been wonderful, especially Rob who is frequently the one they send for any issues and routine inspections. They installed a new furnace in my house and both of my children's houses as well as new A/C units and humidifiers in my children's houses. They are very timely, reasonably priced, neat, and professional in their installation. When my daughter needed a new furnace in her old house, they were able to find that her current furnace had been recalled and was involved in a class action lawsuit so she was eligible for a new furnace at a very discounted price. She would have never known as the original heating and cooling people who had been servicing the furnace for the previous owners never went to great lengths to let her know, they just kept charging her for fixing it. I would recommend Ted Thompson to any one who needed a reliable, affordable and professional heating and cooling company.

We had Ted Thompson put in a new furnace/ac about 2 years ago. They removed the 60 year old furnace and 25 year old ac and installed the new system to our complete satisfaction. Everything works great. We have Ted's people come out yearly to check everything and change the furnace. We couldn't be happier.

We're filing a complaint with the Better Business Bureau. I think that says it all.