T's Upholstery Studio

I have used T's many times over the last five years for consultation of home design as well as making everything from outdoor furniture cushion to bed skirts to decorative pillows and window treatment and they do a fabulous job with recommending on home decoration as well as their sewing things for the home. They are really outstanding.

Very well. I would use them again. I took the chair there and picked it up.

Although the work was good, they were not at all responsive. I constructed new plywood bases for seats for my boat and in May 2013 I brought them to the studio so they could put the foam and covers on. It took them about two weeks to contact me with a price--$1,100 for two seats. Because I had worked with them in the past and felt the work was good I told them to proceed and gave them a 50% deposit despite what seemed to be a high cost for a simple job. (Nearly every boat seat I have seen is foam on plywood with a cover made from marine vinyl. The cover has be sewn, but most installers simply glue the foam on the wood, and staple the cover to the base and use hide-em to cover the staples. That would have been satisfactory.) Throughout June and July I called a number of times. The first time, I was told they were working on a big job and had not started my project yet. The next time, I was told both the owner of the shop and the upholsterer were on vacation. I called once or twice a week starting at the beginning of July and was told and quot;the seamstress is working on themand quot; then and quot;the upholsterer has them.and quot; Finally on Thursday of July 18 (about two months after they got the project) I phoned and was later advised that the seats would be ready either late Friday or Saturday July 20 after 10:00 a.m. at the latest. I arrived Saturday at 11:30 and was told the upholsterer left before finishing the seats. The sales people promised to advise the owner of the shop of this situation and based on their reaction I assumed (apparently incorrectly) that some adjustment would be made to try to placate me for this treatment--even simply an offer to deliver the seats would have made me feel better. Finally I got a call on Monday July 22 advising me the seats were finished. I picked them up on Tuesday the 23rd and was disappointed that I did not even get an apology just and quot;oh they were supposed to call you earlier on Saturday and say the seats were not doneand quot;. Frankly, I feel as though they did not view me as a big enough customer to be worthy of their time or attention.

I enthusiastically recommend T's Upholstery for any work involving slip covers or upholstery. Cindy makes house calls for measurements, etc., but a trip to her shop on Butler Street can be a treat, not only in terms of variety of fabrics available, but also for unusual gift items, both vintage and modern. Most important is the service; personal, caring and customer-focused. This blend of professionalism and personal attention seems to be a hallmark of T's Upholstery. Since having the work done, I have heard others speak with appreciation for the unique craftsmanship and courtesy provided by this Lawrenceville treasure.