Lawn Mower & Power Tool Repair, Knife sharpening, Snow Removal
About us
We specialize in the sales, service, and installation of commercial and residential lawn and garden equipment, as well as commercial snow removal equipment.
Description of Work: I dropped my mower off in April of 2017, THIS IS NOW JANUARY 2018! They still have my mower and it's not fixed. Every time I called they'd tell me they were trying to get a motor, and it should be another couple of weeks. This went on all spring and summer. Needless to say, by May I had to buy another mower. I want my mower fixed or they must pay me for a new one. I'm in my 60s, 5' tall, and my house is situated on a hill. I have to lug my mower up & down steps every time I mow, so having that second mower would eliminate that problem.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Mary Lou B.
09/2017
5.0
lawn mower repair
 + -1 more
Very satisfied,as we lived locally pick up and drop off was free. Personable and will definitely use again
Description of Work: Rider mower blade belt repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Kristen F.
09/2016
1.0
lawn mower repair
 + -1 more
It went very badly. They had my lawn mower for a week and did not update me on the progress of my repair. Then when it was finally returned to me, it was in worse shape than it was when I gave it to them. It was not working at all. When I told the company about it, they insinuated that it was my fault somehow and refused to take responsibility. Very poor service, extremely unprofessional. Do not hire this company.
Description of Work: I needed a repair on my lawn mower.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Steel City Mower & Plow
I am very sorry you did not have a pleasant experience at our shop. I went back through our records and could not find anything. We strive for excellence and overall customer satisfaction. If you would like to reach out to me, I am more than happy to review your situation. Bryan Smith Sales Manager 412-341-9700 opt. 6
Bill W.
05/2016
5.0
sharpening
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Tom L.
07/2014
5.0
lawn mower repair
 + -1 more
unknown
Description of Work: Pickup, repair and delivery of riding lawn mower for repair of Mower deck. Excellent communications, repair and pickup and delivery. Highly recommended.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Dawn K.
10/2013
5.0
lawn mower repair
 + -1 more
They were great, came when they said they would, did what they said they'd do and came back and took the tractor back when the drive belt fell off again and waived delivery fee! Definitely recommend!
Description of Work: repaired lawn tractor. needed a tune up, the deck height checked and the drive belt kept falling off
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Mark L.
08/2013
2.0
lawn mower repair
 + -1 more
They picked up the mower on Friday July 26. Tuesday evening, July 30, I called and asked about it and was told it generally was taking about a week before it could be looked at. I heard nothing from them until I emailed on Aug 8 and asked for a status. (I mentioned Angie's List.) They called to say they replaced the battery to fix one of the problems. The other problem I asked them to try and fix involved uneven cutting; the right side didn't cut as evenly as the left side. He said they would look into that. When completed, I was called and told that sometimes cleaning the deck helps and that they plugged one of my tires (I hadn't asked for this and didn't need it.) The tractor was cleaner than I got it, and it started up, but the right side is just as uneven as it was when they picked it up. They charged 1.5 hours labor at $75/hour! The way I look at it, I paid over $100 for someone to put in a battery. (The battery itself was about $50, which I don't know if its good or bad; and the pickup and delivery was $75.) Not sure, but I wouldn't be surprised if Sears would come to my house and do more for the same or less.
Description of Work: Picked up mower - kept mower - replaced battery - charged a lot - returned mower.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$258
Dan L.
05/2013
3.0
lawn mower repair
 + -1 more
see above.
Description of Work: Nice people, but I seemed to be always calling them for an update (read on as there are two parts to this story!). Took my tractor in for repairs after the end of the 2012 season (November) and they had it for many weeks. I seem to be calling them every other day looking for an update, as I really didn't get good feedback on the status or a return date. I became a bit frustrated that I ended up stopping into the shop to get some real answers, but got the same message as I did on the phone..."still working on it, awaiting feedback and some parts. Once the tractor was returned, I stored it for the season. At the beginning of the new season, I noticed some "slipping" in the transmission. A bit frustrated given the wait and cost of the initial repair, I reluctantly called them back and advised on the problem. To my surprise, they came and picked up the tractor the next day and did a full review (which was what was asked for during the initial repair). Turned out to be a bad belt....easy and relatively inexpensive fix, but should it have been fixed the first time......perhaps, but I wasn't there so I cannot confirm this. The second time the tractor was in, I got calls within 24 hrs and super support and honest feedback. The tractor was fixed and returned to me within a few days...it's been running great ever since. .......This really is a story of two experiences over a few months.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$500
Carol C.
01/2013
5.0
lawn mower repair
 + -1 more
They tried to get the mower to start while I was still there but were unable. After a few days they called and it was ready. I have used mower repair places before that would have my mower for months unless I called them to see if it was ready. Steel City is always quick and professional. I bought my last mower from them. They know their stuff and if something goes wrong they have all the warranty information and can take care of it for me.
Description of Work: Mower would not start. I had just purchased it the previous summer at this dealer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ann L.
04/2012
5.0
lawn mower repair
 + -1 more
The cost includes picking up and dropping off the tractor. I have never had a problem with them and I will continue to go to Steel City Mower and Plow.
Description of Work: I went to Steel City Mower & Plow to do a spring tuneup on our lawn tractor.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn Mower & Power Tool Repair,
Knife sharpening,
Snow Removal
FAQ
Steel City Mower & Plow is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Steel City Mower & Plow accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Steel City Mower & Plow does not offer free project estimates.
No, Steel City Mower & Plow does not offer eco-friendly accreditations.
No, Steel City Mower & Plow does not offer a senior discount.
Yes, Steel City Mower & Plow offers emergency services.
No, Steel City Mower & Plow does not offer warranties.
Steel City Mower & Plow offers the following services: Lawn mower repair. Snow removal equipment repair. Parts.