Stanley Steemer

I had a horrible experience with Stanley Steamer. The first time they came to my house they sent a really kind young man, I felt so badly for him because there is no way he could move my furniture by himself without ruining it. So I told him it wasn't his fault and called the office, they promised me they would send a crew of 2 people the next day to handle my account. This morning another guy shows up by himself and realized he couldn't do the job without another person as well. I called the office again they said you are next on my list with a crew. I told them to not even bother because they already wasted 2 days of work for me. They said they would give me a $20 dollar discount. I said it was laughable since they are basically saying $20 will make up for losing two days of work. Not only that but the guy this morning told me he was going to charge me an extra $40 for my closets that are part of my bedroom. When I originally called and the guy yesterday said nothing about the closets being more money. I cancelled them and am now going with Coit. DO NOT WASTE YOUR TIME WITH STANLEY STEAMER!!! Even if Coit is a little more expensive it's worth it!

Stanley Steemer is very unreliable with the time they provide. I scheduled this service a week ago and received two email confirmations. On both it states Arrival Time between 12:00 - 4:00.. At 4:00 I called the local number and was told they were running late. We waited all afternoon, postponing things that needed to be done waiting. We did not hear from them until after I called, 12 minutes after 4 with an arrival time of 4:40. It will be a very long time if ever before I will use them.

I had them on 2 occasions. They were on time, and very professional and friendly. My rug was in bad condition because our elderly cat had just passed, and spent her last days there. I thought I would need to replace it, but I do not need to now. The hard wood floors in 4 rooms and hallway had never been cleaned professionally. They did a wonderful job. On both occasion, the work was excellant.

It was very good. They were excellent!!!

Very professional. I had switched service providers because of excess sales pitches by the other company and had no issues like that with Stanley Steemer.

I would use them again, definitely. The best three qualities are that the technicians were nice, they responded quickly and they were in and out. I graded them an A because the technicians were really professional, they helped me moved stuff and were very timely in what they did. They scrubbed every single spot from wall to wall. My first impression was that they called me before they came and I spoke to them, because I have dogs so they wanted to make sure I had time to put my dogs away and they were very nice on the phone. They came right at the time they said they were coming.

fine, though carpet was wet longer than I anticipated

I had them clean my townhouse. The price is about the same as everyone else.

I like the way that they clean my carpet.

Very good job. Workers arrived as scheduled. Very friendly and professional. Kept me informed during all stages of cleaning process. Everything cleaned extremely well. We are very pleased. A rep from office called after workers left to check if everything was done to our satisfaction which I think is a nice touch. I think it demonstrates they know they do a good job. Would recommend their services and will use again. (About $500 for carpets/furniture and $500 for air ducts)

They are the only ones I know that can get my carpet clean. It took about an hour. I do not like that they try to upsell you; spot cleaner, mats and all things like that.

They cleaned the carpet pretty good. They did bump the wooden legs on my bed with a metal rod.

They were prompt, courteous, respectful of my property, and they did a good job.

Then, they cleaned my grandson's room and a runner in my hallway upstairs. I checked the downstairs rooms, they were fine. I paid what they asked and gave a $20 tip. They left. I had 2 broken feet and was in heavy boots. When I went upstairs the next day to check my grandson's room, it was bleached and completely ruined. I called immediately and they sent 1 who had cleaned along with another worker. The one who cleaned acted like he didn't see a difference. I asked him to call his boss, Jeff and send pictures. He is the representative for zip code 15061. I called Jeff and said 'i'm not keeping it' and he said to send it back.' Three days later, it was brought by the other young man who had cleaned it originally and another young man. It was more bleached now, over 1/2 of it was bleached. The young man who had dry cleaned it said, 'it's in the nap' The tab said 'professioanlly steam clean.' I thought that was what Stanley Steamer did. He said, 'I don't see any difference.' The other young man with him said, 'well, then you're blind because I sure do.' When I called back, Jeff wasn't in the office. I told them to remove the rug from my house, and they did - in a very angry manner. So, when I called - I asked to speak to Jeff who wasn't in. The acting manager was Angela. I called her at 8:30 am and she was angry that I called so early when she was on the clock at 6:30 am! She acknowledged they removed the carpet and would not acknowledge why it wasn't accepted. When I asked her why she wouldn't write down the reason it wasn't accpeted, she just said, 'because I'm not.' I asked for the corporate number. She didn't know if there was a corporate number, then said she wouldn't give it to me. She contradicted herself. I found it and called corporate. It took me 3 days before they called me back. I spoke with Paul Randall at corporate. At which time, I was informed that it is called Stanley Steemer International, but each area has it's own franchise. So, there is no 'International'. So, corporate does not stand behind local franchises. Now that's false advertising as far as I'm concerned. Yesterday, Jeff said the carpet would be deliverred today. I asked how it looks and he said 'perfect!' The rudest young man I have ever encountered in my life came in threw the carpet on the floor and he just stood there. I said, 'aren't you going to get the wrinkles out?' He said 'no, it'll work itself out.' Now he sees a woman with 2 broken feet. I said, 'this is bleached and isn't acceptable. And, call your boss.' He stormed out of the house. He came back and said, 'I've talked to my boss and this is the way it is.' And left it. So, I called Jeff again. I have a severe deteriorating auto-immune disease that is aggravated by stress. So, I'm already out of breath. They kept me on the line for 20 minutes. Peggy, the receptionist was very nice. They said Jeff would call back which he did. He said they bought an identical carpet from Pier 1 (which I know they didn't) that matched exactly to my carpet other than where the dog had 1 pee stain. I have a 10 lb dog. If people didn't have dogs that have accidents on their rugs, Stanley Steemer would not be in business. He said, 'any problems were cause by your dog and I'm not dealing with this anymore.' He said, 'do what you want to do; I'm done with this' and hung up on me! If I didn't want someone to stand behind their work; I could have gotten anyone from the yellow pages or google for half the price! So, they are advertising they are corporate and are insured which is obviously false and misleading! I have pictures of my grandson's room before and after they left. It is NOT the same room and they refuse to make good on any of it! I am stuck on a fixed income and have to re-purchased the rug because this is not livable! Two workers when they 1st came said 'this is one of the prettiest homes I've ever seen!'

They were good. Their price was reasonable. I would use them again.

Good job. However, some spots could be removed.

Used online estimating system to price and book the service. When staff person arrived, the PRICE MORE THAN DOUBLED because 1) EXTRA cost for deodorizing all area rugs and carpet; 2) EXTRA cost for wool--all area rugs were wool; 3) EXTRA cost to clean area rugs offsite on both front AND back--i.e. double the square footage--then hung to dry. Online estimating system was inadequate/misleading. Game room carpet cleaning result was poor and we ended up replacing the carpet. Area wool rugs were returned nicely rolled and bagged. However, when the bags were opened, the rugs were still damp and still had pet odor.

I said I want this one crew. He was from Russia or someplace and barely spoke English. He said he would make the rugs look like new, and he did. He worked so hard and then I requested it, but he was already scheduled. They gave me another young crew and they were good, but didn't do as good a job as the first crew. It's the same company but different crews. I had the good crew twice. It was $99 for five areas or something. They always have a special, Stanley Steemer. They came out right away. They were nice young people.

I spent about $300 the first day and another $200 the next day, for just one small area. They did a good job, but I said, "We'll let one hardwood go," because it was so expensive and he goes, "Yeah, it will just blend in the wood tones," the part we didn't do and the part we did. It did not. So I called them and said, "Hey, can you come back and do the part that I said not to do?" They said, "Yeah," and they charged me full price instead of giving me some kind of cut deal. It was a real small area. They said, "We have to send a crew, they use their equipment." I said it was only a little breakfast nook and the guy told me it will blend in really nice, there won't be a big line of the clean part and the dirty part. It was nice, clean, shiny hardwood and then you look into the breakfast nook and it was dull. It was clean, but it wasn't polished. I told him not to do it. He said it wouldn't look bad, but it did. Once everything dried, it looked bad. He charged me a couple of hundred dollars to come back for that one area. I'm mad at them for what they did. I didn't want my husband to know that they were charging me all this extra money. I'm telling my husband one price and then to come out again, I thought it was just going to be $99, not a full service call being you were just here and your guy tells me one thing that didn't hold true.

This was a special for $99 and it ended up being about $250.

Cleaning went well. However, the cat urine smell did not fully go away, so the cat went right back to the same spot. We will try again in future

They did a great job and were nice, helpful people to deal with.

they came when they said they would and cleaned the carpet. A non-remarkable experience

They were okay. But, I think the carpet was too wet. I probably would not use them again. I would try something else. It just didn't seem to turn out as good as we had hoped or expected.

They do try to sell you stuff which can be a bit pricey. I felt the price was fair for cleaning of the carpets. The service people were professional and worked quickly. I would use them again if I had a need to.