SAUER BROTHERS

Went very well, installation completed as expected. System is working well.

It went well

We use them all the time. I would highly recommend them. When you call them, they come.

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Our AC unit was not running and I have a sick son who cannot be without AC for long. Sauer dropped all their other work and came out that same day and repaired the unit quickly. Also did a complete clean and tuneup. I cannot thank them enough for the quick service.

unknown

SAUER BROTHERS WAS HIGHLY NEGLIGENT. This made it a NO HEAT situation and the weather dropped down to 27 degrees each night for days. (Any heating company puts a NO HEAT client as a priority as it is a health hazard..even the gas company does that.) THE STORY: On Nov 2,Gary of Sauer Bros went tromping through the entire house to make an estimate for a replacement boiler. He NEVER followed up with a contract written estimate,nor the estimate for a lower BTU output need furnace. He did NOT RETURN PHONE CALLS, He completely ABANDONED HIS RESPONSIBILITIES SO I COULD GET HEAT AS SOON AS POSSIBLE. HE DID NOT CARE. THE STORY PART II Next day, got a call from his brother, who verbally told me an estimate and he would send an email to confirm. Everything was better. We went over everything. I thought I was going to give a down payment for a furnace that day. BUT,..... No email ever came. When I called back, this Sauer Bro told me he had been and quot;EATING HIS LUNCHand quot; and the verbal estimate meant nothing because he did not have his papers in front of him at the time.!!!! Bottom line: He never contacted me again. Neither one of these brothers ever APOLOGIZED nor tried to rectify the phony estimate so I could buy a furnace and immediately arrange installation. I repeat: I HAD NO HEAT AND WAS VULNERABLE. They made it abundantly clear that they did not even care that I did not have any heat for over a week and a half. I was so devastated by this deliberate, conscious and quot;dissand quot; to me. I took it personal and was very hurt. No phone calls were responded to. Some of my pets died. I was a repeat customer for years... Why would anyone be so cruel when I had given them jobs regularly in the past??! He literally mocked me by giving me a phony estimate, then rescinding it because and quot;he was eating his lunchand quot;. Who talks like that? I resent how I was treated and don't know the reason why any professional would 1) lose an expensive sale, 2) just be mean.....

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It didn't go, they never got back to me even though they said they would.

I really trust this company. I feel I have a good relationship with them. I don't always get the same serviceman, but they have all been here at one time or another. They are a little pricey and I'm not sure what I paid the last time, but they are worth it. They are sometimes late to show up but they do call when they are on the way.

Job 1: Always do good clean work. Easy to talk to and always ready to get the job done. Job 2: I don't have a service contract with them; I just pay them when they come out to my home. I think that they are timely, prompt, and they come when I need them. They usually give me a window of time that they will be out to my home and always show up within that window.