Pristine Communication, LLC

I would recommend pristine to all who need video setup on there homes. Great customer service and good pricing

If I could have given them 6 stars I would have! Excellent work, fabulous price.

We hired Pristine Communications to put cameras in our work truck. The owner/partener Lavaughn Samuel who installed the cameras did not know how to do this. It took him 3 days to complete the job and he damaged the truck. We had to have the truck towed to the dealer that day to have it repaired. This cost us another $500. We paid $2400 to have these cameras installed even though he broke the truck while installing them. The cameras worked off and on for 2 months and then stopped working. We called Mr. Samuels to let him know the cameras were not working. He came out and charged us another $150 but did not fix the cameras. Beware of this company they are scam artists. The was project camera installation.

The technician they sent had no knowledge of how to move a 2 line phone across the room 20 feet. It took 2.5 hours for him to figure it out. He kept insisting the phone was connected to the internet, which was incorrect. After the long afternoon of not being able to service my customers, due to the phone line being compromised, I suggested the technician move the existing line from the office, under the floor to across the room. I was charged $225.00 for incompetence. Completely dissatisfied. I wasn't permitted to rate the value for the money @ zero so he gets a 1/2 star.

Had the work finished within two days of putting in a request on HomeAdvisor. There was a slight issue with the work (due to a miscommunication on my part) but after I got in contact with Pristine Communication, they sent the tech back out to my house and we got the issue sorted out at no extra charge. The technician was knowledgeable, prompt, and very helpful. It's not always easy to install CAT6 in some older Pittsburgh homes (like mine), but the work that was done is absolutely stellar!

I'm satisfied and everything is good.

They are very punctual, professional and showed up on time. I'm very impressed.