Poillucci Plumbing

They were a great business and people to deal with. Bill the plumber came to my house when scheduled and took time to diagnose the location and nature of my leak. It was not apparent on the first visit so he only did the pipe and shut off valve repairs. This was good because after leaving the water on for nearly a day the leak did reappear. I called the office and Bill came back out quickly. As he continued to diagnose and locate the leak he spoke with the owner Nick who happened to be nearby and stopped in. They used the snake-like camera to look at various areas including cutting a hole in the living room ceiling. And, bingo!, the leak was right there and visible. After that, they proceeded to replace the leaking portion of the pipe and the length showing visible signs of corrosion. Thanks to the careful diagnose I avoided a much bigger repair. I am grateful for their prompt response to my problem and clean up. They were a pleasure to deal with.

did not hire, he was sent by peoples gas insurance to replace a water line. never again would i ever allow this guy on my property the whole front of my house was and still is a total disaster'

Could not have been more pleased with the service received. Excellent communication and customer service. Poillucci was dispatched to us from our home warranty program. We received a prompt call from the office to schedule our service appointment. Prior to the visit the office called and explained what items were not covered by our warranty and what our cost would be if those items needed repaired - this was awesome customer service - no surprise bills or charges. The crew that arrived was on time and did all the work they were supposed to - they reviewed what they were going to do before work began and reviewed what they did after. They cleaned up and no items were left behind. Would definitely call for future plumbing needs and will be recommending to our family and friends. Fee paid was our warranty deductible.

I don't typically leave responses for businesses but this was dishonest at best. In October of 2017 a friend had referenced me to Poilucci Plumbing as they had some residential work done by them. We were in the process of trying to purchase a commercial property and wanted to get a quote to replace the main valve. The cost was $120 to come out but they said if we wanted to have any of the work done the money would come off of the price of the work. While being at the property for all of 20 minutes the guy tells me he would quote out all of the work he could see needed to be done then we could choose what work we wanted done after the fact. Due to an estate sale situation we weren't able to purchase the building until 2018 and now Poillucci is saying they would only honor the $120 on doing ALL of the work even when we only wanted them to replace a valve. I would of never paid $120 to get a quote done had I thought I'd never see that money again. Very disappointed and would not recommend them.

1- they were cursing while working. Good thing there were no children around. 2- they over charged me for a tank. It is $40 at home depot and they made me pay $210 which is ridiculous since i paid them $100 already for labor and replacing the tank takes 2 minutes. 3- when they were replacing my water heater they destroyed my shower then tried to scam me when I called them back to fix what they destroyed. They spent an hour or so trying to unscrew a faucet (what kind of plumber cannot unscrew a faucet?). Then they pretended they couldn't unscrew it and claimed that they would have to break it and replace it with a new one, which would cost me $720 which is not covered under my warranty. (This faucet is only $30 or so at Lowes) Of course i refused. Later I tried to unscrew it myself and it took me 1 second or so which proves that they were pretending in order to scam me. I FIXED THE SHOWER THEY DESTROYED FOR ZERO DOLLARS and I have never done any plumbing in my life. That is how bad those scammers are. I will post a YouTube video soon showing the faucet and how easy it is to do it and to warn people about this company. I spent three days without taking a shower because of them. I was so furious. I am going to warn everyone in the neighborhood on out neighborhood website. I don't want any one to deal with what I had to deal with.

My landlord uses them. They are terrific. They have an A+ rating. I recommended them to the landlord, he uses them and so does his son. I don't know the cost, I didn't pay for it. I do know they were very reasonable. They are the plumbers for the house. The plumbing part was going to be a real problem, their price was $4000.00 less than everyone else. And they did a superb job.

So far, seems to have went well. Could have done a better job, cleaning up mud all over my basement and garage floors.

Contractor did an awesome job and finished up the project in 5 hours. The crew was friendly and helpful.

Poillucci dispatched Bob, the plumber and Dave, the apprentice within two days. Accurate diagnosis (or confirmation of my initial diagnosis), thorough explanation of the problem and a price quote from the boss Nick later that day. Bill the plumber and Dave the apprentice returned and completed the shower assembly, new stems & new handles. Good quality materials, excellent craftsmanship. The new access panel was perfect and super smooth. They even cleaned up after themselves as if ready for a photo shoot. Legal, good plumbing is NOT cheap in Pittsburgh. This was affordable but what really stood out was the quality. Two days later, Nick the owner called to follow up to see if I was pleased with service. I was thrilled and told him as much. What a great bunch of smart, hardworking people he has working for him. Like attracts like. I received paid invoices in the mail later that week. Highly recommend.

Arrived on time. Very professional. Did job right the first time. Was mindful to keep the room clean. Recommended.

They returned my phone call promptly, worked with me to find a time that I could be home to meet them, arrived on time, looked at the pipe that needed to be repaired, called into their office to get a quote, and made the repair. They were polite, efficient, and did good work. They also gave me some tips about how to clear slow drains. This was our third time using them, and every time we have been pleased. What a pleasure to work with such a competent company!

They were there right on time! They took special care when walking on newly finished hardwood floors to get to the job. We reviewed work order and I left for work. I returned about 6 hours later and was THRILLED with the neat job that they did! The solder joints were neat; the new copper lines and valves were straight and looked great! The job was done professionally and the price was very fair.

Purchased a deal to have the water heater flushed at our home. The company called the same day to schedule an appointment and came the next morning. The worker was very friendly and explained everything as he went along. I would recommend this company!

It turned out good. There were no additional charges beyond the big deal amount. They just tried to get me to do a whole lot more services that I wasn't really interested in.

It went great. They were easy to schedule with, quick, flexible, prompt, and called a half-hour ahead to confirm the visit. Todd was very helpful in taking time to explain the workings of sewage/drain lines and what the problems could be, and what the next steps could be if snaking didn't work. Very courteous and considerate in keeping the house clean (this was a sewage backup, after all). Thanks, Todd. Would definitely call Poillucci first again! The standard price of snaking was more than some other places advertised, but I felt like the service and professionalism was great, and didn't feel like he was just showing up to do a quick, "good-enough-to-get-by" job.

I was given an appointment in the morning, and they did not show up in the allocated time frame. When I called them to ask what happened, I was told that the job before mine took longer than anticipated. They did no bother to call me and inform me that they cannot make the appointment. As a result I wasted a few hours of my time.

It was great. The men were prompt, courteous, and really explained the issues to me in a way a non-technical person could understand. They gave me advice on potential items that would need replaced in the future and completed that day's issues in a efficient, clean, manner.

It went fine. Cost was as told before hand.

Great, the woman who answered the phone was very nice and helpful, determined that one of their vans was in the Easy End and that they could fit us into their schedule. The price quoted was $150 less than the frankly too-expensive (Angie's List A-rated) plumber I'd just called. The van showed up within 40 minutes, on their way from one job to another and they brought in something that looked like a battery charger that that they plugged in and attached to the pipes. The faucet started to drip within minutes, then dribble then run. They did the same upstairs and were very pleasant and business-like. With three children in the house it was well worth the cost to have running water again before dinnertime, with nearly every other plumber in the city, including my regular guy, booked solid - not everyone, apparently, has this simple piece of kit. I'd definitely call them again.

see above. This went well. I had the best plumbers of the group, and they were thorough and neat.

Incredibly responsive, had someone out right away to identify and fix the problem. Although the problem wasn't strictly a plumbing issue, they were able to fix the problem, quickly and at a reasonable price and identified some issues with my foundation that they recommended I have someone look into. Very pleased with their work, and I'd absolutely use them again.

Our water heater failed and also the shutoff valve on the cold water feed line. I called them (I've used them in the past) and they were out the next day and replaced the water heater and the valve. The two plumbers did a great job. They removed the old heater and cleaned everything up afterwards. I recommend them highly. I'll be using them again soon for some work on our bathroom also.

My basement sewer drain pipe was cracked so I had Poillucci replace it. They showed up on time and did a nice job and cleaned up afterwards. I've hired them about 3 times and I'm always pleased with the experience.

Poillucci Plumbing was dispatched by my HSA warranty provider. They responded very quickly (within a hour of dispatch) and arrived promptly. They attempted to snake the drain, but were unable to remove the clog. They helped find the external access point and said they cleared a clog in the main sewer line, but were still unable to clear the drain. Once they started to explain all the possibilities, I began to get suspicious. They wanted to cut holes in my walls to access secondary pipes, they wanted to remove my toilets in order to snake them. The final straw was when they changed the head on their snake, ran it to the clog, pulled it back, took a small piece of mud off the head, and told me I had a broken pipe. During all this, they called their office manager to pressure me into paying for more services. They refused to do anything that wasn't expressly covered in the warranty, to include draping my washer and dryer to prevent sewage from getting on them. After they failed to open the drain and quoted me an exorbitant price to replace the broken pipe, I sent them away and cleaned up the massive mess they had made. Based on their professional opinion and being severely strapped for cash; I cut my slab, dug out my pipe, and couldn't find any damage. I contacted a different service company for a second opinion. This company quickly snaked the drain, flushed the clog out, and verified everything worked properly. Poillucci Plumbing not only failed to fix a simple clog, they blatantly lied to sell more service. The resultant concrete, tiling, and cleaning will cost me over $1000 to fix two days before Christmas. Happy Holidays.

They came on time, and were very professional. I had a small space, so I wasn't sure if I needed a special size to fit. I was using a deal, and I wanted to make sure the deal would cover it. (someone at a large chain store had given me a quote of almost double this!) I took pictures beforehand, and sent it to them, along with measurements. They told me that it would, with the shorter tank. I had a different kind of regulator, which was not in any of the pictues, and so they did not know beforehand (and I didn't know to tell them). But I needed an expansion tank, which was another $210. Actually, it wasn't required. They told me I might be able to get away without it. But I didnt want to take the chance. So they went and got one and put it in same day. I just wanted it all done, so I didn't have to worry about it. I had just moved into the house, and didn't want to risk water leaking in my basement, with all of the boxes and totes that I had stored there. They were done so quickly, and they took the old stuff with them. So glad I did not go with the chain store! Clearly these guys knew exactly what they were doing.