Pittsburgh Kitchenramma

If I could give zero stars I would. When they initially installed our countertop they did not level it appropriately and then blamed it on us, charged us $400 to come back out to fix their mistake and then destroyed electrical boxes and refused to fix them. On top of all this the owners threatened to have their workers come in and rip the countertop out while I was home alone with my two children. Absolutely unacceptable way to run a business and trying to get them to acknowledge their mistakes is a waste of time because they will just talk in circles acting like they don’t understand.

Completely horrible experience from the start. Tried to explain where I wanted the seam the sales person said, "I only what I can. Or go somewhere else." Great attitude toward a paying customer not to mention sure these economic hard times your business is doing so well to treat customers that way. Moreover, the installers made a huge gash in the corner of my wall while attempting to place the granite in. They never mentioned anything until I had to ask about it. Never made a comment what they are going to do about it. I will never return this business & will put on blast to all friends & family

I definitely do not recommend Pittsburgh Kitchenramma! They sold us a faucet for our kitchen sink for double the cost of what is online. The faucet went bad after three weeks and they refused to refund us our money, including installation. Our plumber informed us that he was not surprised because it was very cheap. So now we not only had to go to a third party to buy a better quality faucet, we had to pay for installation again as well. After spending a few thousand dollars with them, to not receive a refund is very disappointing. Also, our countertops were not measured correctly.

We worked with Simon and his prices were outstanding and the installation was thorough and complete. Will us them again for any future remodel needs.

unknown

When we went to this company to give them half the money down to get our counter top installed, the salesman said he had something out back that we might like better. We went and looked at it and did like it better and it was around a hundred dollars cheaper. So we went with the second counter top. Three days before the install date this same salesman called my husband and told him that the piece we picked out was about 4 inches too short for my counter. He said they would have to "piece" it together at the end but that it would not be noticeable. So they installed it. It was a mess. You could see the crack and it was a huge crack where the two pieces connected. They also had to piece the back splash and that crack did not even line up with the crack in the counter top. I called that evening and the sent a man out the next day. He spent 2 hours sanding and polishing the crack. I had granite dust all over my house. I pointed out to him the crack in the back splash and he tried to pull it together and put a hole in my wall right above the back splash. This man could not understand me and I could not understand him. Finally he left. You can still see the crack from across the room. I called the company the next day and told them that I was still not happy and that I did not want this item in my home that I wanted a piece that fit the space. This is when the run around began. First the salesman said that we knew that the piece would not fit when we purchased it which is an outright lie. Why would anyone intentionally buy something that did not fit and why did he call my husband a couple of days before to tell him they would have to piece it? They are now charging me an extra 350 dollars to remove and install the original counter top. Now they are telling me that they cannot install it before the 25th which is only a couple of days before Thanksgiving. I have been living for five days now without a sink or dishwasher. I guess we will have to pay a plumber to come hook things back up now and pay him again after the 25th to hook them up again. I would never do business with these people again. If you choose to do s0 make sure you are not relying on any of their workmanship.

Went to the store to get pricing and see selection. Selection was very limitied. People were nice enough - but pushy and very disorganized. When we arrived there were people already being handled so we looked around. A salesperson tried to show us a slob of granite we were interested in but it was behind another slab so we really didn't get a good look. Next thing I know w we are doing the paperwork. We put $200 down to show we were serious about proceding. Half of the information is on one computer and the rest is on another. One guys seems to try to be handling everything instead of training the other guys how to do some of the paperwork. So, we had to wait until hwe was finished. A guy finally came out to measure the counter top (after getting lost because the address was written down wrong on one piece of paper but correctly on another.) As fate would have it I got laid off shortly after the guy came out to measure. I tried to get my money back but was told the boss said no. The money was sued to pay the guy that came out to do the measurements. All-in-all not a pleasant experience.

Workers came to my home without any tools, they pieced the back splash together horribly and when I phoned to complain about it, I was called a liar. They didn't clean up any of the sealant used on the counter top, I had to use nail polish remover to get that off. I'm not sure what kind of quality the Ubatuba is but the rim around my sink is so chipped that I really don't know what to do about it. Don't let this happen to you.

Price was very competitive, new granite is nice, install was a disaster. Kitchen wall paper was damaged beyond repair, part of a cabinet trim piece was missing after installation; dishwasher, stove and sink all need to be reconnected, clean up was non existent! My kitchen was left in 1/8 inch of rock dust and saw dust, granite pieces, wood pieces, connecting hardware, screws and fittings left everywhere amongst the debris and dust. I was shocked when they left, thinking they were coming back to finish the job...they weren't. I called to ask about the missing cabinet trim piece, and overall mess. I was told they usually use a shop vac while cutting the stone to keep dust levels more contained, but they didn't this time. He apologized for the mess and denied any knowledge of the missing cabinet trim. Once again, you get what you pay for...

All 4 pieces of the granite were defective the day he was putting them in. He said that they would clean up. We weren't satisfied from day one but they continued working on the job. He was losing his temper, telling me there were no defects. Brought a gentleman out to try to fix it, made it worse. It is unacceptable. I told him to replace the 4 pieces and he hit the ceiling. Someone else said it needed rebuffed, polished(another service provider. This can't be done in the house because of the high speed buffing, most other places won't do anything to it since they didn't install it. The gentleman's name is Dennis Li. He says now that he doesn't see anything wrong. The other gentleman I had in said it was terrible. (another service provider)