Nice try. Unfortunately for your story, I have facts, photos, documentation, texts, emails, etc. which fill in all of the gaps and outright falsehoods in your "recollection" of July's events. Let's go over a few points you raised: 1) I SPECIFICALLY told you and reiterated in the estimate and the contract (which I wish I could post) when we first saw the deck that in lieu of replacing all of the decking boards due to their poor condition when we first got there, that we'd have to recondition the deck. It was full of splits, splinters, etc. and we literally counted the number of boards which would need to be replaced. You were standing right there. We counted 7 boards, but we ended up replacing 11 of them (out of 34) because we found 4 more of them which just couldn't be saved (extra work for which I didn't charge you extra). We spent days filling in cracks and pits with wood putty, and sanding them smooth, extra days which I neither accounted for nor charged you extra for. That deck was a wreck when we got there, and I gave you the option of replacing the whole thing, but YOU declined. 2) I currently have in my possession photo documentation of the before-and-after condition of the deck and the siding that you claim we damaged, none of which show what you describe above. Anyone who is curious can email me and I'll be happy to send them the photos because I have nothing to hide. I did that because during the job, and even when we first met you, I knew you were going to be a problem (and so did Tim), so I made sure I had all my ducks in a row. I am so grateful that I followed my gut with that level of preparation. 3) With that said, I almost wish you would take me to court because I will enjoy embarrassing you there in front of the judge because of all the stress your job caused us all. I will come well prepared with some of the insane emails and texts you sent me along with our photos, and afterward, I will post your name and address on my website as a vetting process of sorts, in hopes that no other contractor will work for you who sees it. H***, I might do that anyway, because unlike you and others who try to come for my business with bogus claims, I bring receipts. This is not gaslighting, these are facts. 3) Case in point: With regard to the photo that your mother in law showed us which had the distance you wanted your bathroom mirror above the sink. Only that wasn't right after we were done either. Tim installed the mirror using a tape measure to the precise distance and verified the spacing with me afterward, which is what he knew to do because he also knew how this was going to go. When I brought that to your attention that we followed the photo, you told us that (quote) "he needs to get a new ruler" as if it was just inconceivable that your measurements AS DEPICTED weren't what you actually wanted. Tim is someone who had done this kind of work since he was a teen, and worked for me daily for 8 months. I'm pretty sure he and I both can read a DeWalt tape measure... (If anyone reading this wants to see the email where she said this also, please let me know and I'll send it to you. I have nothing to hide here.) 4) You have the added distinction of being the ONLY customer who has personally insulted me out of 300+ that I've worked for. Most people are very courteous, even if they have issues. Not you though. As far as a "standoff", that whole confrontation came as a result of said insult because I was not about to allow you to bully me or speak recklessly to me, especially after we were bending over backward to try to finally make you happy, and hadn't been paid a dime yet for anything at that point. You became defensive as if I wasn't supposed to defend myself. I don't know or care who you think you are, but you're wrong if you thought I'd just let that fly. I give respect because I expect to be respected in return. Problems on a job are one thing, and we can handle that, but I absolutely won't tolerate outright verbal or written disrespect of either me or my employees. 5) The only legitimate thing you said was about the computer color mismatching on the dining room wall paint, which was Home Depot's error, and which was only caught after it had been applied. We reapplied it with the paint you provided and it was fine, so why even bring it up? I have since had that happen with one other customer, and it turns out that some colors can render differently when using different brands of paint from the original. I wasn't aware of that, and have taken the necessary steps to ensure that never happens to anyone else whom we might paint for. With all your changing standards, and unclear instructions, along with forgotten conversations, we didn't know what you could possibly say next, but you invariably came up with something else that wasn't right... THEN YOU SAID "I'm really not a perfectionist". OMG I wanted to laugh out loud!!! We really started to think you just wanted to see us jump through hoops, not because the work was so bad, but because you enjoyed it! It's not like we don't know how to listen to the customer and do exactly what they ask for, because we make our living that way and have been doing it for years. We expected to be on your job for 2 weeks tops. We actually worked on your job for an ADDITIONAL 2 WEEKS over what we intended, sanding that deck and restaining it, or repainting this, or re-hanging that, all of which I financed out of my own pocket just to try my best to make you happy because customer satisfaction is of utmost importance to me, and now this? I was actually late getting to other scheduled work during peak season because of us focusing on your job to get you off our plate, but somehow we weren't responsive or punctual for you? Really? You literally have the distinction of being the most difficult-to-please customer that I've ever dealt with, not only this past season but in the last 6 years. And that's saying something because we've done work for well over 300 people, only a tiny handful of which have had anything negative to say about our work (about 1/10th of a percent). We also have many who we've worked for several times, and for years in fact, from all walks of life. But in working with that volume of customers, one gains a "sixth sense" as to which are going to be easy to work for, or not, and that sense served me well in this case. In cases where legitimate issues are raised, I have always fixed those issues immediately because I run my business with integrity, and pride myself on all of us doing good work. The gentleman you said had been terminated, was fired after only 3-4 weeks because he didn't do work up to my standards (and he actually did very little work on your specific job which is another reason why he's gone). Many employees only last with me about that long for the same reasons, so those who do last are the ones who do good work. Tim was one of those, and I almost had to force him to keep coming back to your job because we were all sick of trying to please you. Note to Angie's List: Since Angie's List does not vet customers at all, I've had the misfortune of working for several customers who are either difficult to work for, are obviously mentally ill, or who argue with the price that was agreed upon and even try to negotiate after the invoice is presented, but yet they all still have a voice on this online platform. Talk about needing an early-warning system... Since I know that Angie's List reps read these reviews, I would suggest that you implement a means by which contractors can see all of the reviews which a customer has posted, so that they can decide whether or not they want to take their job or move on to the next customer. It's a really simple way to vet customers, and the other contractors on this platform would appreciate it. If you need to edit this part of my response out, that's fine, but I think you should really take it into consideration.