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Mr Maid Residential And Commercial Cleaning

House Cleaning, Hair Removal, Window Cleaning

About us

We are a small family owned business which began operations in 2004.

Business highlights

21 years of trusted experience

Services we offer

None

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

4.327 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
4%
3
7%
2
7%
1
15%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.4
responsiveness
4.5
punctuality
4.7
Showing 1-25 of 27 reviews

Elizabeth P.
12/2019
5.0
house cleaning
  + -1 more
They are always on time and very thorough.
Description of Work: They did a housecleaning service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jodi H.
03/2013
4.0
house cleaning
  + -1 more
The owners are very nice and accommodating. A few times I had to reschedule at the last minute and they were always accommodating to my schedule. I never used a cleaning service before, so I don't have anything to compare it to but I wish they offered a deeper cleaning (at least on occasion). I also would have preferred to come home to a freshly cleaned scented apartment. I suspect they probably use unscented products and some people may prefer that, but I'd rather have a clean scent than none. Overall, they were trustworthy and good to deal with and I would recommend Mr. Maids to anyone looking for light, regular cleaning. I recently moved to a larger home and I discontinued my service because of the move and I probably will not resume due to cost (and I'm still unpacking) for several months. I would consider using Mr. Maids again, but I will probably try out some other providers that offer more than surface cleaning (seasonal cleaning and windows for example) and compare prices.
Description of Work: I utilized Mr. Maids to clean my 2 bedroom apartment for a little over a year. They dusted surfaces (dusted around things), vacuumed, and cleaned the kitchen and bathroom (including floors). They cleaned twice a month for a number of months and then I reduced it to once a month due to cost and value.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

karen G.
02/2012
5.0
house cleaning
  + -1 more
I know this company has great character. They are extremely kind. They are honest and hardworking. It is family owned.
Description of Work: I have not personally used them but I do know they will clean homes for anyone. They even offer free services for those fighting cancer and other illnesses.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jon B.
02/2012
2.0
house cleaning
  + -1 more
Jim from Mr. Maid came over to assess our condo and to provide a price for weekly cleaning ($90 plus tax). He thoroughly determined what they could and could not do, spending a long time discussing. After deciding to give his service a try, they cleaned for us for about 4 weeks. During that time I was in contact with him twice regarding the service. He had originally stated that some furniture could be moved to clean if it was easy to slide or pick up. Also he said that dishes could be cleaned and dirty sheets could be put in the washer. When this was not happening I contacted the person coming in to clean, as well as Jim. The person coming in to clean said that what I was asking for was way above and beyond the normal services and would cost more to complete (which was not anything extravagant). This was opposite of what Jim had told me. When I corresponded with Jim and told him that I did not believe it was above and beyond our agreement and should not be charged more, he responded by saying that they would not clean for me any more. I was happy that he was honest, but I felt very deceived by him. It was if he was trying to get more money out of me and when I told him I disagreed, he didn't want any part of my business. He did promptly return my keys, which I also appreciated. I would caution anyone using his service to get in writing everything that you want them to do, and make sure he doesn't try and charge you more. I would also make sure that the person doing the cleaning fully understands the requirements of them and does what you're paying them for. I won't ever use their services because it is outrageous to charge $90+ to clean a small condo on a weekly basis and then back out of the original agreement. I have found multiple other services that will do more work and charge less.
Description of Work: Cleaning of my condo - sweeping, floor cleaning, dusting, changing sheets

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$90

Robert K.
01/2012
2.0
house cleaning
  + -1 more
We were not pleased with their service. The service was good when they did it, but sometimes they didn't show up when they were supposed to. They had excuses like the son has to go to the Doctor and stuff. I thought if they were a cleaning company than they should have other people to do the cleaning. We only had her coming once a month, so there was a couple times when we had people in from out of town and we called and wanted the day changed from a Tuesday to a Thursday to have the cleaning. They couldn't accommodate us. It was never on our schedule, they always had to do it on their schedule. Then there were times when they didn't show up on their schedule, so it was a bit frustrating. The owner of the company was a bit brash. He was not understanding when we would call and try and get them to come another day. They said they really need to keep the schedule. I said if they run a service business then they really should be servicing people. I think it was because he only had one girl cleaning for him. I could be wrong about that, but he didn't want to bring anybody else over.
Description of Work: We used them for housecleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$125

SUSAN R.
01/2012
5.0
house cleaning
  + -1 more
Angel has been cleaning our home the entire time (more than a year) we've used their service (other workers come and go for various reasons). Angel is an exceptional cleaner and very kind to our four children. It's not easy to find a cleaning service who will work with our schedule when we have many little kids at home. Mr. Maid has worked to accommodate us. It is so nice to have people coming into our home that we know and are familiar with.The one time I was displeased with the vaccuming, I contacted Jim and he deducted money from our bill since we weren't able to let them back to reclean. Since then I have had some small issues but cleaning a 100+year old home is not easy and they do a great job for only two people. Overall I am very happy with their services.
Description of Work: We have a three-story, 100-year-old home. They clean the living/dining/playroom and kitchen, 3 1/2 baths and 4 bedrooms.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168.5

Barrie D.
12/2011
1.0
house cleaning
  + -1 more
They cleaned but not well. We parted company after I called the owner to complain. He did not like me complaining and said they did not want to work with me if I was going to complain. Now, three other people in my condo building have stopped using them. My advice to others would be to stay away and I will not use them again in the future.
Description of Work: I used Mr. Maid Residential Cleaning Services for housecleaning.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0

$125

Response from Mr Maid Residential And Commercial Cleaning
We let this client go, she did not let us go because we are not a good fit for every client. I seek client feedback, good or bad so the comment about complaining is not true. How else can we learn if we did the work satisfactorily or not? We do clean for one other client in the same building who is pleased with our service and continues to use us. We have never cleaned for any other clients in this building.

Michelle R.
12/2011
1.0
house cleaning
  + -1 more
I called to inquire about scheduling weekly cleaning services and left a detailed voicemail message with two contact phone numbers. I have never received a return phone call at either contact number. While I understand that the holidays are a very busy time of year and many people are seeking one-time cleans, etc., I clearly indicated in my message that I was looking for ongoing service and patiently awaited a return call based on the fact that my initial call occured a few days before Thankgiving. Even if the current schedule does not permit new customers, which is perfectly understandable, a prompt return call is appropriate.
Description of Work: I was seeking ongoing weekly cleaning services for my home.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Mr Maid Residential And Commercial Cleaning
Sorry, we missed your call. At times it is difficult to keep up with the calls. If you are still looking for a cleaning service please take a few minutes to fill out our online quote form. If you have questions let us know. Thank you.

Joann S.
11/2011
1.0
house cleaning
  + -1 more
I asked them to come out just one time and they said they would not do a one time service. They said you have to sign a contract in order for them to come out. How are you suppose to judge a company and decide whether you want to contract for more than one service without them coming out once?
Description of Work: I contacted them to have them clean my house based on their normal service.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Mr Maid Residential And Commercial Cleaning
Mr Maid does not have any client sign a contract agreeing to a certain number of cleanings. I am not sure where this idea came from. There are times that we can not do a one time cleaning, sorry, but we suggest you contacting a larger company that has more employees if you need a quick one time clean. Being a small company we are limited with how many one time cleans we can do. We do come out to look at a repeat clean, but before we do, we like to give a phone quote to see if the client's budget is in line with our prices.

Steve T.
09/2011
5.0
house cleaning
  + -1 more
Both my husband and I work and have 2 young children. Housecleaning has taken a backseat to life activities. Mr. Maid followed up with phone calls to schedule a walk thru and then to eventually schedule the work. Yesterday, a young lady arrived to do the work. She was professional, focused on getting the job done and did great work. I work out of my home office and she was purposeful in not interupting me (even when I wasn't on the phone). I would highly recommend Mr. Maid.
Description of Work: General House Cleaning - Living Room, Dining Room, Kitchen, Entry Way, 2 Baths, 2 Bedrooms, Stairs and Hallways every two weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Marie M.
09/2011
1.0
house cleaning
  + -1 more
I was excited to find a housecleaning service with a such a great reputation. Unfortunately it did not pan out . We had our walk-through mid August complete with estimate and a promise to call to arrange the first cleaning date. Two weeks went by with no contact. When I called I was told it had been very busy and some people had "slipped through the cracks." Clearly that meant us. I was asked to wait for a return phone call when a date could be arranged. The next phone call I received was a voice mail stating they were understaffed and would not be able to take us on as customers. This was a waste of time on my part with no indication at the first meeting that it was even a possibility. If you choose Mr Maid I would ask what their current customer load is and whether they can accommodate your needs as this is not provided up front.
Description of Work: Walk through and estimate

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0


Response from Mr Maid Residential And Commercial Cleaning
Sorry we let you down. We lost several employees (2 graduated from school, 1 was hit by a car and could not work for several months.) We lost several regular clients and a few prospects in the process and are still recovering. It can take some time to locate new employees.

Katie A.
08/2011
5.0
house cleaning
  + -1 more
Mr. Maid is very responsive. I called to schedule for an estimate and Jim came out immediately and walked through my home, taking notes on my specific requests. We agreed on a price and had a cleaner in my home within a week or so. I have a regular cleaner who comes once every two weeks.
Description of Work: General overall housecleaning of 3 story home. Dusting, floors, bathrooms, kitchen, vacuuming.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Melanie B.
08/2011
5.0
house cleaning
  + -1 more
Overall, the experience has been very positive. They were responsive (called me right back), and did exactly what they said they would do. It's the same employee every time, she's professional, polite, and kind. The price is very fair and alot less than another company that I checked out. I'll continue using this company in the future.
Description of Work: Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian F.
08/2011
5.0
house cleaning
  + -1 more
If you are looking for a trustworthy, honest and very thorough cleaning service, look no further. From the initial time that Jim and his wife came out to our home to do a pre-first-clean-visit and ensure that their estimate was fair to both parties, the service is A+. Mr. Maid pays his employees well so their services are a bit more that what we were paying to a self-employed cleaning professional. However, this allows Mr. Maid to hire a higher quality cleaning professional. We have been very impressed with the caliber of the people that have cleaned our home. Even though we are paying more we are actually saving money because of the quality of the job being done. Our previous cleaning professional was a wonderful lady but the house was too much for her and the quality suffered. We now have complete peace of mind. I would wholeheartedly endorse Mr. Maid.
Description of Work: We have a larger 3 floor 5 bedroom room. Our family of 5 included 3 teenage boys. Mr. Maid comes every two weeks and cleans the house from top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laena I.
07/2011
5.0
house cleaning
  + -1 more
Went very well. Cindy showed up and was very professional and thorough, and my dog loves her.
Description of Work: Full house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

Stephanie B.
07/2011
3.0
house cleaning
  + -1 more
There was a huge discrepancy between what they charged me and what the girl who came to clean was being paid by them. I know there is a lot of behind-the-scenes effort that goes into finding and training good people, and making sure somebody shows up, etc, but it still felt shameful that the person who actually did the work earned such a small fraction of what I paid for her time.
Description of Work: Cleaned a 5-bedroom 4-bath house twice a month. It took one person 2-3 hours.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$120

Shirley U.
07/2011
5.0
house cleaning
  + -1 more
I was very pleased with the professional attitude of all involved. Work was done and I was satisfied.
Description of Work: Deep cleaning of all the rooms in my house. Don't think the price is of any concern to anyone but Mr. Maid and I.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David C.
01/2011
5.0
house cleaning
  + -1 more
The owner first met with my father to look over the apartment and discuss what he wanted done. The cleaner came a few days later and my father reports that she did an extremely thorough job. "She worked hard--never stopped moving for 3 1/2 hours," he said.
Description of Work: Cleaned my father's apartment.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Dorene D.
01/2011
5.0
house cleaning
  + -1 more
We have been using the services of Mr. Maid for the past month and a half to clean our 2-3 bedroom house. While there are no children here, we do have several dogs and 2 cats. I have been extremely pleased with the service. The first visit, when the house truly needed a huge makeover was only about $140, which was more than fair. While I know that there are other companies that are cheaper for ongoing service, I think this was a good choice - the service has been of excellent quality, the estimate was free, and the price is by no means astronomic.
Description of Work: House cleaning of three bedroom house, two levels, which was initially quite dirty. Return house cleaning q 2 weeks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Kate M.
01/2011
5.0
house cleaning, hair removal
  + 0 more
The service was very responsive and contacted me about my request multiple times. I made a decision to use another service without talking with them, so they never had an opportunity to quote or perform a service. However, their communications were very professional.
Description of Work: No services performed.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Ryan S.
10/2010
5.0
house cleaning
  + -1 more
They were good and seemed honest. They were quick and do a good job. The price was fair.
Description of Work: Mr. Maid Residential Cleaning Services cleaned our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Annette L.
09/2010
5.0
house cleaning
  + -1 more
Choosing from Angies List, I called Jim and scheduled a housecleaning based on his estimate and description of services. I am a very lax housekeeper and Jim and his crew did a fantastic job of making the place feel like it was move-in fresh. I particularly enjoy the well-scrubbed bathrooms and the more than surface clean kitchen. I have decided to continue using his service due to their efficiency and the quality of their work. I am a planner, and they arrived precisely at agreed upon hour. Price will not be as much now that first time is done--will schedule monthly and see if I wish more frequent cleaning. Very polite and easy to deal with.
Description of Work: First house cleaning service to professionally clean my house--basic scrub down of everything!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Patricia R.
08/2010
5.0
house cleaning
  + -1 more
If there was something they missed, he came out and finished it himself. The job went well and I will probably use them again.
Description of Work: He had a team that came out and cleaned my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Vito R.
07/2010
5.0
house cleaning
  + -1 more
I am extremely pleased with the housecleaning service that Jim Jones promised me. Everything I asked for was performed by the housecleaner. The job exceeded my expectations. The company even checked back and asked if anything needed to be redone, which was not required. I will not hesitate to refer Mr. Maid to friends and family. I also enjoy Mr Maid's blog which is full of good information. An A+ job.
Description of Work: Total house cleaning including 3 and a half bathrooms. Also, cleaned interior windows "19" total.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

DIANA B.
04/2010
5.0
house cleaning
  + -1 more
Jim promptly responded to my initial phone call and came out to give me an estimate, which unlike most companies, he gave to me right after we toured my house. While I thought that the price was on the high side, because of his efficient and thorough manner during the interview/estimate I felt that his work was going to be worth the cost. Kristin was assigned as my housekeeper and has been the only one to clean here, except when she was on vacation (and the replacement staff did a good job). We have two 50 lb. dogs that create quite a mess on my floors and furniture as well as being in the house when Kristin is cleaning. There have been times when some dog hair remains after the cleaning, but I have been working with Kristin and Jim to get all of the items on my "clean this" wish list taken care of. Sometimes I feel like I'm being too picky, but they have both reacted pleasantly and professionally to all of my requests. I really feel that this is a company that I can keep because their work is consistent, they are willing to work with me to make me happy, and my house is so nice and clean when Kristin is finished.
Description of Work: I've hired Mr. Maid to do weekly general house cleaning in my 2 bedroom Squirrel Hill home. This is to include the cleaning of hardwood floors, vaccuming upholstered furniture, dusting, doors, windowsills, and complete cleaning of kitchen and bath.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90
    • 1(current)
    • 2

Contact information

2945 Brunot Ave, Pittsburgh, PA 15204

www.mr-maid.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Hair Removal,
Window Cleaning

FAQ

Mr Maid Residential And Commercial Cleaning is currently rated 4.3 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Mr Maid Residential And Commercial Cleaning accepts the following forms of payment: Check
Yes, Mr Maid Residential And Commercial Cleaning offers free project estimates.
No, Mr Maid Residential And Commercial Cleaning does not offer eco-friendly accreditations.
No, Mr Maid Residential And Commercial Cleaning does not offer a senior discount.
No, Mr Maid Residential And Commercial Cleaning does not offer emergency services.
Yes, Mr Maid Residential And Commercial Cleaning offers warranties.
Mr Maid Residential And Commercial Cleaning offers the following services: None

Contact information

2945 Brunot Ave, Pittsburgh, PA 15204

www.mr-maid.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM