MHI Roofing

TBD I'll fill this in when the work is done. In the interim Zack was very helpful in doing the bid and making several revisions.

We are very please with Zack and Meredith Home Improvements. The project went very smoothly from start to finish. We were well informed with all the options available to us. On the day of installation, all the workers were very professional. At the end of completion, our property was left the same way as it was before installation. We would highly recommend!

They arrived bright and early and worked until the job was finished. They cleaned up in the dark. Very impressed at how organized they all were. The shingles were delivered ahead of time, which seemed like a great idea. They were also very neat and friendly. We would recommend them without any reservations.

It was great and very professional! Cam is very helpful and price was fair and best of 4 quotes! Brandy (office) additionally was very attentive and professional.

Very well. Took about one and a half hours.

The work was done very well. The employees were very professional.

Very well. Done in one day with the roof. Everyone was very polite and efficient. Looks awesome.

Project went great from beginning to end. Zack did a great job explaining the product and our estimate to us and Rob did a great job supervising the roofing crew and explaining the process to us. Any problems or concerns that we had during the project were answered immediately and thoroughly. Everyone that we dealt with at Meredith were very professional and courteous.

Cameran gave me a bid. He was wonderful. Very knowledgeable and explained everything. I haven't made a decision yet but my experience so far has been great!

They weren't the cheapest, nor were they the most expensive. But they did provide good value for the money. They worked with us, explaining all the options and what they would do. Once everything was signed, they were able to come out quicker than I'd expected. They found unexpected problems with the wood underneath and were able to fix those as well. Finally, they put in a lot of time cleaning up all the debris created. I don't know if I'll ever need another roof replaced, but I'll definitely call them if I do.

Great. I went from proposal to a schedule within a few days. Work that normally would have taken 1 day was broken into 2 due to weather. Totally love my new roof! I had some bad spots in the plywood underlayment that were taken care of without issue. Great job!

The project took longer than expected but that wasn't their fault because we had some rain storms throughout the day. They worked through a lot of the rain which was surprising. I felt bad for them because of the rain. They were real troopers though.

Multiple options were provided and will determine which would be best for me. I would expect a very professional job when I decide which option to chose.

I did not choose Meredith Home Improvement because they did not have the one particular shingle I had my heart set on. Other than that, their bid was excellent, the entire bid process was outstanding. Cameron Kinnee, my contact, was extremely professional and very helpful!

Financially I couldn't do it at this time. That's the only reason not to hire them. They did a thorough inspection, and were more than happy to clearly explain the answers to our questions. Our roofing was gonna be from the plywood up. Saving more to get it done.

The work on the roof hasn’t started yet however we had this company put our siding on a couple of years ago and everything went great! We trust in them to do quality work at a fair price in a very timely manner. We wouldn’t call anyone else for our home projects.

Our salesman Zack, was very professional in his presentation. Workers were excellent, on site project manager Danny was great to work with and was responsive to all my questions and concerns. There were some problems with damages as there are likely to be when old shingles start flying off of the roof, but all damages were taken care of to our satisfaction. Meredith Home Improvements was a very profession company to work with and my wife and I wholeheartedly recommend them.

I was very satisfied with the overall experience. The pricing was competitive with other well-established companies, and the quality of the work was excellent. I would have liked to receive a little more communication during the time period when my project was being scheduled, but that is my only comment on an otherwise excellent process.

I E signed a contract but I heard nothing for around 20 days.... I spoke with a representative or maybe one of the bosses about canceling after 20 days after E signing and they said “ you will be charged around 2300$ for restocking fees” So I went with Meredith anyway because they put a dumpster in my driveway and figured ,”why not” When I finally did I was told the guy who sold it to me was in Tahiti or somewhere 🤷♂️ Lol. I’m not kidding . So that’s why I didn’t hear from anybody. .... I wasn’t occupying the home at the time . I was moving into the house were the work was being done ... cost me around $8800.00. Their work was done in 1 day . I never saw it being done so I can’t comment on that... but they only did the main roof . So the back and front porch roofs would be extra . I have to keep a garbage can under the one part when it rains ... No joke. So I called and was told by a representative told me they only estimated the main 8800$ roof and NOT my front and back porch ... I was afraid to ask how much!!!.... I was like “good lord that’s a lot of money!!!” .... I mean good craftsmanship but 8800$ for a roof then have to pay extra for them to do the front and back porch??? .. then there was a dumpster in my driveway for around 30 days ... I should of charge them for that.... but it was a good learning experience if I ever get more work done to this home to NOT go with Meredith ... the whole experience was bad . ... Even the emails .

Zach was very informative, professional, and courteous. Took the time to thoroughly explain everything.

They did excellent work and did it quickly for the size roof I have. Awesome job.

the crew was timely, worked hard, cleaned up thoroughly afterwards, and got the work done in just under 2 days

Great salesman, great product and warranty

TERRIBLE AND STRESSFUL EXPERIENCE. DO NOT HIRE. We had a very bad roofing experience with MHI. I would never recommend MHI! We found MHI online. We did our homework, or so we thought. We met with multiple roofers and received multiple bids. We went to MHI because (1) their salesperson was professional, (2) we looked at houses MHI had done with similar, complex roofs, (3) their salesperson assured us that MHI hires its own crews and only uses 2-3 different crews and doesn't subcontract, and (4) their salesperson stated that a foreman from MHI would oversee the crew the entire time they were here. We were told the job would take 2 days. It ultimately took about 2 months and we're still not confident that the roof was installed correctly. When the crew arrived to remove our existing roof and install the new one, the foreman initially showed up but then disappeared. After that, he only ever came when we called. The crew showed up at weird times and would always start working just before it would rain or would try to work when it was dark (how could they see what they were doing?). Our roof is complex with a turret (cone). The top of the cone has a decorative finial. We told the foreman when he was here that first day to have the crew remove it, set it aside, and put it back as is when completed. The finial is a burnt-orange color that matches the trim on our house. When the crew was "finished" with our roof, the finial was crooked and painted black. Upon closer inspection, we found they had broken it and glued it back together, and then painted it black. This was just the start of the issues we had when the crew said they were "done" with the roof. Many of the shingles were not sitting flat, the cone looked terrible (like crooked teeth), our gutter was damaged, the trim around the roof of our porch was damaged from a rope that the roofers tied themselves to, and the chimney flashing was obviously not installed correctly because we could see the shiny metal under and in between the shingles. Also, we ended up with water damage in our house around one of the chimneys because after removing the roof near the chimney, they left everything uncovered right before a big rainstorm came through. When we confronted MHI about all of this, they said they couldn't believe it because they "regularly use this crew and never had any complaints or issues before". To MHI's credit, they did send someone from their team to come fix the various issues we encountered. This man, Ralph, was very nice and we felt bad because when he showed up he clearly was unaware of the extent of items that needed to be fixed. After a few weeks, Ralph was able to take care of most of the issues. That being said, when it came time to pay MHI, MHI tried charging us for replacement wood. We know that the crew did not use any replacement wood because (1) we can see the underside of our roof in our attic and wood that we were told was replaced was clearly not (before the roof installation the undersides all had paint splattered on them and they look exactly the same following the roof installation), and (2) we asked the foreman and he said that he "did not set the crew up with any replacement wood". When we addressed this issue with MHI's business manager, he was extremely rude about it. Fortunately, they didn't charge us for the wood, but he refused to believe that the crew did not use any replacement wood yet we have pictures of old v. new. We waited to pay in full before we made sure to get everything fixed. MHI's business manager was extremely rude about this as well. I really can't impress upon you enough how stressful of a process this was. Oh . . . and how could I forget: my husband and I each had to take off about a week of work to be home during this process and while MHI tried to fix the interior water damage. They did re-drywall and re-paint but the painter only re-painted the area of the wall that had to be re-drywalled. So, now it looks like we have a big line down the middle of our wall. The picture below is AFTER the crew said they were "finished". I really hope that MHI never again uses the crew that worked on our house.

Excellent replaced the entire roof and two porch roofs plus tore down old chimney in two days