M S BEARER HEATING & COOLING

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Had a different provider come out and they told me the heat exchanger was bad and I needed to replace the furnace (see review on Max C Smith). BEARER heating and cooling had originally installed the unit prior to us buying the townhouse. I called Mike...who said it was under warranty and he could order and install for $300. He also offered to go and get the heat going in the mean time. When he arrived...he said we didn't need a heat exchanger...just a new thermostat and switch. Since he had already ordered the heat exchanger and the furnace was 18 years old...I still had him install it. So refreshing to find an honest person out there. I will use BEARER moving forward and will share his information and my story with all who will listen! I am a Director for a restaurant chain and will also be using him going forward for any work we need done. If you're looking for someone honest that won't rip you off...call them!!!

Prompt, efficient service. You call, they come. It doesn't matter what time of day, they just come. I wouldn't recommend anyone else!

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Woke up one morning and noticed a strange smell coming from my basement. Called Mike and and told him about the issue and he told me he would be at my home in 15 minutes...and he did arrive in 15 minutes! He inspected my boiler and found a crack that was leaking water which was causing carbon monoxide to leak from my boiler. Mike's biggest concern was for the safety of my children and pets in my home and this being the year of the "polar vortex" with sub zero temperatures. He advised that the boiler needed replaced immediately so that the problem didn't escalate to freezing more lines in my home which would have caused a major problem. He told us that he could start work immediately. His assistant Steve stayed at my home and began to remove the existing boiler while Mike went back to the shop and picked up a new system. Both Mike and Steve worked as fast as they possibly could to get the new system installed and running so we would have heat. The price he quoted us for the work was exactly the price he charged us despite being at my home for over 8 hours of work. There were no hidden or additional fees added into the quote. Mike and Steve were both very professional during the whole install. Mike explained how the new system worked and gave clear instructions on how to operate the new boiler. Mike is a true owner/operator. When you call MS Bearer, Mike is the guy you get! I feel he is very honest, upfront and reasonably priced. His work is top notch! Had it not been for his concern for the safety of my family and home during one of the coldest winters on record I'm sure we would have had major damage from lack of heat in the house. I recommend Mike to everyone I know that needs work done and would use him time and time again! Thanks Mike and Steve for the excellent service!!!!!

Mike Bearer, MS Heating and Cooling Review: We hired Mike to install a new high efficiency boiler in September 2011. After working for only 15 months ( heating season months) the boiler failed on January 7, 2014. We called Mike immediately to set up a service call and was told that he did not know when he could come out to fix the boiler due to his workload. He advised us to try a few things to fix it but nothing worked . One of the things that he asked us to do was remove the front plate of the firebox. Upon removal we discovered the heat exchanger of the firebox was impacted with black carbon. After talking to 3 experts at the manufacturer and after they seeing pictures of the carbon impacted fire box, all 3 individually and separately concluded that the problem was an install error caused by the incorrect mix of fuel to air. Also an independent contractor agreed after seeing the impacted boiler with the manufacturers conclusion: failure due to Installation error of incorrect fuel to air mixture. Since this was an installation error we asked Mike for some sort of financial restitution. After all we did nothing to cause the boiler to fail. The boiler was $5700 and the replacement was $6895. Mike would not accept any responsibility was and is in denial of his own mistake. He continues to blame the manufacturer and us. He would not stand behind his work. I found that his attitude was arrogant, unprofessional and dishonest. He had little or no sense of empathy for our plight. He asked us to call our insurance company and tell them that a pipe froze causing the boiler to fail in hope that they would pay: that would have been a lie and considered insurance fraud. To this day he refuses to acknowledge his mistake which could have been deadly due to carbon monoxide build up or fire in the impacted boiler. I would NEVER recommend Mike for any heating or cooling needs. At best he was incompetent as it related to installing this high efficiency boiler.

On the recommendation of a friend, I hired Mike Bearer to install a new furnace system including an outdoor heat pump and a new thermostat, a year and a half ago. The price was competitive and Mike completed the job with no issues or problems. His service since then has consisted of responding to two of my calls right away by listening to the problem and coming out to my house to address the issue. A few months ago the thermostat stopped functioning and Mike replaced it immediately. Then, several days ago, I noticed that the heat pump was not working and Mike came out several hours after my call. It turned out that I (or one of my children...) had inadvertently changed the setting to electric heat only. Mike saw and fixed the 'problem' in five minutes. He did not charge me for either of these service calls even though he had to drive across town to address them. And he did it with good grace! I will be happy to recommend him because of his attention and follow-up

Overall this was a very positive experience. We were expecting a new furnace to be more expensive and the installation to take more than a day. We were extremely pleased with the entire process.

It went PERFECTLY. Mike knows his trade, and is as honest as they come. Mike is a great guy and tells it like it is. He will not sell you work you don't need. Before you get taken to the cleaners by the high pressure sales of other companies, get Mike's opinion. A+++++

My whole house air conditioning unit failed on Monday, July 2. I called two other companies and I was told that they could not install a new unit for 3 to 6 weeks. The temperature in my house was reaching 91 degrees. Someone suggested I call Mike. I called on Thursday, he gave me an estimate on Friday, and he installed the unit on Monday. Mike arrived at 8:30 AM and the job was completed by noon. He was prompt, courteous, and professional. The cost of the job was also $400 less than the estimate I received from another company. I would recommend Mike to anyone and I would definitely use him again.

Fantastic.

Our air conditioner did not work properly. I called Mike Bearer. They came the same day and replaced the pump. I had them work for us before, and they were always fast, professional, friendly, and courteous.

Mr. Bearer answered my call promptly and set up an appointment. But he did not show up to do the estimate at the appointed time. He called the next day with an explanation (an emergency service call for heating). I would have understood and made another appointment if he had only thought to call at the time, while I was waiting for him!

EXCELLENT WORK. PROMPT. REASONABLY PRICED. HE CAME ON THANKSGIVING DAY WHEN WE HAD A MINOR PROBLEM!

THEY WERE ON TIME AND VERY POLITE.

EXCELLENT JOB. WAS PREPARED AND CAME ON A TIMELY BASIS.