Lima's Cleaning Service

Ronnie, Was great. very attentive to detail, would highly recommend

So - thiis was a deal that I and many others purchased and it ended up oversold. So it was a difficult scheduling process and they had reduced crew size to deal with backlog. What they were able to finish was fine. My house needed more than six hours of cleaning, though, so I ended up with a house that is only partly clean. I am not certain I would use this provider as a regular cleaning service - although I think my view may be skewed by the hard time I had reaching the provider and waiting for them to have an opening.

biggest complaint was the difficultly in scheduling an appointment. I purchased the angie's list deal with the hope to get the service done in the beginning of June. didn't hear from them for a week, and when I did they said they were booked for "awhile" and would reach out to me. didn't hear from them for another 2 weeks and finally was able to get a hold of someone and schedule a cleaning in July. the cleaning went well, the team they sent showed up on time and did a great job. the house looks great, no complaints about the quality...

This was the $109. For 6 hours deal. First time they have been here. They were a couple hours late which they apologized for and offered to clean for 50% off next time. They were very thorough. Cleaned really well. They weren't able to get to our basement/ family room because they ran out of time. To have them come once a month cleaning only those 2 floors it will be $180. If we have them twice a month $160. Each time. This is more than the cleaning service we have been using so I don't know if I will use them. but they were very good.

They thoroughly cleaned our kitchen, all 3 bathrooms, and the laundry room, as well as doing a few other things like wiping most of the wooden floors in the house and cleaning up cobwebs in the corners of the upstairs rooms. These folks were amazing. I can't believe how much they got done in 6 hours. Our greasy, sticky stove and range hood were sparkling clean by the time they were done, as was the outside of our refrigerator and microwave and all the sinks and faucets. I wish I had found these folks earlier.

We've tried the services of other cleaners prior to working with Ashley and Mauricio, both bigger commercial services and individuals, and none of them came close to the quality, and detail in which Lima's perform their cleanings. I actually had to go back and clean "missed" spots with some of the other services (what did I just pay for?), or be told I had to pay extra for cleaning certain items I figured would be included in their expensive price (mopping floors is extra!?). Not with Lima's, one fair price covers everything you'd expect in hiring a cleaning service, and then some. Other services felt rushed, with no attention to detail, nor any relationship with us, as if we were just one more stop needing to be done as fast as possible, so they could cram as many cleanings into one day as possible. Lima's while always performing in a timely manner, never miss a thing, never rush, are always pleasant and courteous to us, and have always performed a tremendous service. Our first experience was a longer deep clean before committing to a continued monthly/bi-weekly service... 5 1/2 hours after cleaning every square inch of our house, my wife and I agreed it looked as clean as the day we moved in, maybe even better!! My wife actually gave Ashley a hug of appreciation. We just walked around with smiles, calling to each other "look at how clean this looks!", "I can't believe they cleaned this", and "this looks like new!". It sparkled and shined, smelled so clean and fresh, and we hosted my family for Easter that following weekend in which they all commented and were blown away by how clean our house was (we couldn't even attempt to take the credit!) After seeing the quality of the initial deep clean, we discussed pricing options for monthly and bi-weekly services, and agreed to start with monthly, and increase frequency if needed (they are flexible). The pricing options were both extremely fair, and competitive with the other services we previously used, who didn't cover nearly as much, nor do as good a job. It was an absolute no brainier to continue services with Lima's, we simply scheduled the next date! Some examples of how detailed they are include: We had blinds in the bathroom caked with hair spray and dust that we were unable to clean ourselves after multiple tries using different cleaning products, we almost replaced them. They took them down and hand washed them to the point they now look brand new. Cleaned the crevices under the shower door and on the tracks that are hard to clean. We heard them remove items to clean each and every shelf of our kitchen cabinets, and saw them even clean above the cabinets. They got up on a step ladder to clean our ceiling fans and chandeliers. They removed items as they cleaned, including books on our book shelves to dust. They collected and removed our trash throughout the house. They realigned pillows on beds, and picture frames. They rearranged certain items on counters after cleaning to provide a clean and more organized look, simple things that we never thought of doing and love the look. We inspected every inch of the house after the first cleaning, and didn't see a single area that was "missed". If anything, we noticed things were cleaned we weren't even expecting to be cleaned. We usually coordinate/schedule our next cleaning date and times before they leave, but have also done so afterwards via text and phone calls. I can't speak upon the other reviewers stating their disappointment in not receiving responses. All I can say, is that we've never encountered that issue in any of our experiences with Lima's. Maybe it was the exception to the norm, as I saw a few of those negative responses were tied to some promotion being offered, maybe the responses were overwhelming during that time? Lima's responses to us are always prompt, or received after a quick follow up text. They are working all day, every day except for Sunday, so you obviously need to allow them some time to respond back, and not expect them to stop doing their job every single time the phone vibrates, or they'll never stay on schedule and complaints could be made they're always late! One time they contacted me in advance that they would be late due to bad traffic from an accident that had them behind schedule on appointments before us, and they've also reached out on occasion to see if they could come earlier because of their schedule being freed up. So communication and scheduling has never been an issue with us, knowing they are busy doing their job and staying on schedule, a phone call or text usually gets a proper response. Obviously the amount/detail of items cleaned differs between a longer deep clean and quicker normal cleaning, so some of the detail I've mentioned above does not occur every single cleaning, but after a deep clean it's easier for them to maintain a clean house under the time frames of a normal monthly/bi-weekly cleaning. But, even under a shorter normal cleaning service, the entire house still looks and smells great, and Lima's cover way more detail in their normal cleaning service then each of the previous cleaners we've tried before them. Based on our experiences, and having tried other cleaning services before Lima's, I wish we would have just started with them in the first place. If you want a quality cleaning, with attention to detail, for a fair price, from trustworthy individuals.. Lima's has our strong recommendation!!

I bought the "Big Deal" daily special on May 24 and gave 3 dates for possible service. I was told to contact Lima's Cleaning Service and given a phone number for Ashley. The voice mail box was always full and I tried calling during the day from work on 3 different days and always got the full voice mail box message. It was not convenient to call from work and the main reason for my buying this service was to give myself a break during a very busy time of year in my work. Calling a voice mail box that was always full was very frustrating. I communicated through Angie's List message board with limited success. I also reached Ashley two times in the evening. One time she had lost her calendar and asked that I call back another day. Another time she was driving and said she could get me in the week of June 15 and offered 2 dates. She asked me to text her or call her back with my phone number and address. I asked her, if she didn't already have that in the Angie's List purchase of the service. She hesitated, and said yes. None-the-less, I put the information on the message board and asked her to contact me. The next thing on the board was a general apology to all of the clients who had purchased the service that they had not expected such a wide response and they would get to all of us in time. I assumed (wrongly) since I had talked with her and she had given me the date of June 17 at 1:00 and I had referenced it in my response to her on the message board, that I was on the schedule. No one showed. There wasn't any phone call. I put a message on the board asking them to contact me. There has been no contact. I am in the process of invoking the 30 money back guarantee for this Daily Deal from Angie's List. This was a very disappointing and frustrating experience. I see that more weight is given to reviews of services that were actually performed. That's very interesting, as I wanted the service performed, but couldn't even get a phone call response.

I spoke with Ashlee at the end of May, and we scheduled 2 cleaners for 3 hours each for Wednesday June 17 at 1:30pm. They never showed up. After they were an hour late, I called the primary number (412) 807-1287 and the voicemail was full, so I left a message on their alternate phone number (724) 771-6179 and also wrote an email to limascleaning14@yahoo.com to inquire about what happened. I also called Angie's List and they reached out to them as well. It's now been over 48 hours and no one from Lima Cleaning has responded. We had prepaid for the service as a 'big deal', so I've requested a refund from Angie's List. It's all particularly frustrating since we had to wait several weeks before they could fit us in the schedule and I had specially arranged to work from home on the 17th since that was the earliest they could come. Their responsiveness is beyond terrible. Even if they were able to provide a quality service (still unknown to us) I would never use them and would advise anyone against ever hiring them, as they have a complete lack of professionalism. To not even respond to calls/emails for 2 days after not showing up for a service that was prepaid is beyond deplorable.

This was their first visit - were a bit late. After I gave a few "don't directions" and requests, they went directly to work. I was pleased that the lead cleaner did things I had not requested: all round windows behind blinds, wiping wheel chair and other wall marks, vacumed upholstered furniture - especially in cracks where dust had accumulated. Things that prior cleaners just didn't do or see. He saw things that needed dusting, wiping etc and did them. He was organized and efficient in his approach to cleaning. The woman did not speak English and nodded / referred my questions/requests to him. When I have them back I will ask that she not make fancy tissue 'flowers' or other figures on top of tissue boxes.

Cleaned my 3 bathrooms, 3 cleaned floors, 2 showers, sinks commodes, tubs, mirrors very well Made 2 beds very nicely 3eCleaned bedrooms , floors, fans, polished furniture, and ran sweeper 3eVacuumed stairs and cleaned railing 3eWashed outside of kitchen cabinets, cleaned hardwood floors, vacuumed and polished furniture WHY ARE THE NUMBERS AND LETTERS SHOWING UP ON MY REPLY ABOVE?

Great cleaning for the price!

They showed late and down a person but still did a great job in fact Ashley showed midway to help since they were down a person. My biggest problem with this crew is that I wanted to be put on their schedule for regular monthly or bi-weekly cleanings and Ashley never got back to me. I spoke to her once & texted once and never heard back. I see similar issues here in the June reviews. Always a pet peeve of mine; please just let me know you are super busy, overwhelmed or whatever, but don't just blow customers off like this. Poor form.

I purchased the Big Deal of 6 hours of house cleaning for $120 on May 29th. Although I was told that I would be contacted within a few days, Lima's did not contact me until prompted by Angie's List on June 3, 2015 (most members know that, a few days after purchasing a Big Deal item, Angie's List will ask if the service provider contacted you). Once prompted by Angie's List, I received a message from Lima's saying that they were dealing with unexpected volume due to the Big Deal and be in touch. For the past two weeks, there has been only silence. As anybody in the service industry knows, responsiveness is key. I am more than happy to wait for something that is scheduled, but Lima's has not even contacted me to schedule the service. And I understand being busy as a result of a Big Deal, but that does not excuse Lima's failure to reach out to me in response to services that I already have paid for. You have had nearly 3 weeks, Lima's. It is time for me to obtain a refund.

When they showed up, it went well. Except when they were training someone new then it was not as good.

My wife called Ashley and she came to our house and gave us an estimate. They set up a date and Ashley never showed up. My wife called her and her voicemail was full and you couldn't leave a message. My wife finally got a hold of her. Ashley said she was sorry and we rescheduled for today. My wife called her at 9am to see if she was coming and left her a message. She did not show up. We called her again and her voicemail is full again. This person should not be on your list.

Wanted help to clean out fridge-no go

3 hours 2 people was definitely great to get down what I needed I would use them again

Did not show up to the appointment and did not return my message. Would not recommend.

They arrived on time and asked a few questions about what I wanted them to do. They started right to work and seemed to have delegation of duties well figured out. They did a fantastic job cleaning areas that I had neglected for some time (under beds, behind beds, ceiling fans, etc.) They even got to areas of my house I never thought they'd have time for. Everything is beautifully done. I have never used a housecleaning service before, and I feel like my house has new life! I am very pleased with their work and will use them again. Also, I should add, they were very professional, polite, and efficient. Thank you Ashley, Mauricio, and Izzy.

After introductions were made, they began to clean immediately. One worker started in a downstairs bathroom and another started in the kitchen. The fact that they came with a variety of cleaning materials and equipment enabled them to work quickly and efficiently. They dusted, wiped, scrubbed, and ran the vacuum. I can't remember the last time my stainless steel microwave looked so bright, my bathtub area contained no soap residue, and my ceiling fans gleamed from the polish they used! Additionally, I was impressed by their attention to those areas that are sometimes overlooked when my family and I are doing general cleaning. I definitely will be utilizing their services in the future. They are highly recommended.

They were great. They got waylaid by unexpected traffic, but called me with multiple updates as to their arrival time. Couldn't ask for more than that. Cleanest my basement bathroom ever looked and the rest of the house smelled and looked great for our big party the next day. Professional, courteous, unobtrusive. We will definitely be using them again and recommending them to all or family and friends!

This was for a friend that was getting overwhelmed at the thought of weekend guest arriving shortly. Lima's cleaning service were happy to accommodate cleaning various rooms by vacuuming and applying wood cleaning products to clean hardwood floors, baseboards, nightstands. Items on nightstands, end tables and coffee tables were wiped clean, walls were dusted that had cobwebs, inside windows and windowsills were wiped, tops of pictures dusted and various nicknaks on shelving were wiped clean. Not to mention a great cleaning of the bathroom and kitchen,including wiping out the inside of the refrigerator.! They were even graciously accommodating at cleaning dog hair when vacuuming. This company is very easy to work with, and when they were done cleaning, the house was CLEAN! I would refer Ashley, Mauricio and their crew to clean anyone that wants a great job done and nice people to work with. The price was a promotional offered on Angie's List, but my friend gave a tip because of the excellent service Thank you Lima's Cleaning Service!

It went better than I expected. Bathrooms are sparkling clean and sanitized. All the wood floors look new and the carpets are clean. Even the laundry room is clean and the garage was swept. The house feels peaceful and beautiful. I am very grateful for the excellent work.

They did an excellent job. They moved furniture and cleaned everywhere. We have 2 cats, so their hair makes it more difficult.

Mauricio has been cleaning our house for several months. A two person crew comes every two weeks. They work very hard, bring all their own tools, vacuum cleaner and cleaning products. When they are done, the house is CLEAN. My wife is particular about this kind of thing and she is very happy with their work. They are very reliable, they have never cancelled or rescheduled. They show up when they say they will, and get right to work. They are very thorough, pleasant and unobtrusive. Not the cheapest service, but it's excellent. Highly recommended.