They offered me great advice on heating my home, and do what they do quite well. They were honest, very helpful, and professional. I trusted them completely to do what was right by me and they did.
Description of Work: Liberty installed a new furnace in my 2200 square foot home, checked the duct work and added a flue pipe to my chimney.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
JOYCE K.
08/2005
1.0
remodeling
+ -1 more
WITH ALL THE COMPLAINTS I MADE YOU WOULD HAVE THOUGHT HE WOULD HAVE TAKEN AN INTEREST IN THE JOB AND COME TO MY HOUSE. NOW I REALIZE THAT ALL HE WANTED WAS PAID AND LEFT ME ON MY OWN. THE ELECTRICAL OUTLETS DID NOT WORK AND I CALLED ABOUT IT. SOMEONE CAME OUT AND WORKED ON IT, BUT IT STILL DID NOT WORK. I FINALLY HAD TO BRING AN ELECTRICIAN IN AT MY OWN EXPENSE TO HAVE IT FIXED. HE TOLD ME IT COULD HAVE STARTED A FIRE. THE SCREEN DOOR THAT WAS INSTALLED WAS SO CHEAP THAT IT BANGED WHEN CLOSED. I CALLED ABOUT IT, BUT WAS INFORMED THAT IT WAS WHAT WAS ORDERED. I HAD TO HAVE IT REPLACED AT MY OWN EXPENSE. THE JAMBS WERE NOT FINISHED, SO I HAD TO PAINT THEM MYSELF. THE CARPET INSTALLED WAS NOT GLUED DOWN COMPLETELY, SO THERE ARE RIPPLES IN IT. THE SIDING WAS NOT INSTALLED CORRECTLY, IT WAS JUST PUT UP WITH A NAIL IN THE MIDDLE OF IT. THE SIDING PROBLEM WAS CORRECTED BY JERRY, BUT SHOULDN'T HAVE HAPPENED IN THE FIRST PLACE. APPARENTLY SOMEONE DOES NOT TAKE PRIDE IN HIS WORK.
Description of Work: THEY WERE TO ENCLOSE A PORCH. WHEN THE WORK WAS COMPLETED BEFORE I NOTICED ANY MISTAKES, I TOLD THEM THAT I WAS PLEASED WITH THE JOB. HOWEVER, AFTER I FOUND ALL OF THE PROBLEMS AND CALLED THEM, THEY TOLD ME THAT THE FILE WOULD BE "NOTED." NOTED DOES NOT HELP ME WITH THE EXTRA COSTS I HAVE INCURRED. AFTER I FOUND THE PROBLEMS, I HAD A FEW OTHER COMPANIES COME OUT AND LOOK AT THE JOB, AND I WAS INFORMED THAT I HAD BEEN "RIPPED OFF" AND COULD HAVE HAD THE WORK DONE FOR ABOUT 1/2 THE PRICE I PAID. THE LIBERTY WORKERS WOULD CALL AND STATE THAT THEY WOULD BE OUT AT A CERTAIN DATE/TIME BUT THEY WOULD SHOW UP WHEN THEY WANTED 3-4 DAYS LATER OR BE LATE AND LEAVE EARLY. THEY STARTED THE WORK BUT I HAD TO STEP IN AND STOP IT, AS THEY WERE NOT DOING WHAT I CONTRACTED THEM FOR. THEY WERE PUTTING THE WRONG WINDOWS IN. WHAT WAS SUPPOSED TO BE 1 WEEK OF WORK LASTED ALMOST A MONTH. I CALLED THE COMPANY AND SPOKE TO JERRY TO COMPLAIN ABOUT SOME PROBLEMS AND I WAS TOLD THAT HE WOULD HANDLE IT.
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Service Categories
General Remodeling,
Heating and Air Conditioning
FAQ
LIBERTY FURNACE CO INC is currently rated 3 overall out of 5.
No, LIBERTY FURNACE CO INC does not offer free project estimates.
No, LIBERTY FURNACE CO INC does not offer eco-friendly accreditations.
No, LIBERTY FURNACE CO INC does not offer a senior discount.
No, LIBERTY FURNACE CO INC does not offer emergency services.
No, LIBERTY FURNACE CO INC does not offer warranties.