We used an interior designer and they didn't give us complete information. We have a problem with a couple of the chairs not being exactly like we thought they were going to be and they should have given us a heads up on that. That is why we went with the interior designer. We were disappointed in that.
Description of Work: We purchased a love seat, two chairs, three tables and three lamps.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$6,000
MARK H.
08/2004
1.0
furniture sales
 + -1 more
BOTH CHAIRS CAME WITH FLAWS IN THE WORKMANSHIP. THE MATERIAL WAS NOT SEWN CORRECTLY AND IN SOME CASES HAD COME APART. WE CONTACTED THE STORE TO MAKE ARRANGEMENTS, ANOTHER WEEK GOES BY. THE REPRESENTATIVE COMES BY TO VIEW AND REPORT. ANOTHER 10 DAYS GO BY AND NOTHING UNTIL WE CALL. IT HAS NOW BEEN 5 WEEKS SINCE WE RECEIVED THESE CHAIRS AND WE CAN NOT USE OR RETURN, BUT ARE AT THE MERCY OF THE STORE. VERY POOR CUSTOMER SERVICE, NOT PUNCTUAL OR RESPONSIVE. THEY KEEP PUTTING US OFF. WE STILL HAVE NO IDEA WHAT IS TO BE DONE. OF COURSE THEY HAVE BEEN PAID IN FULL FOR SOME TIME NOW.
Description of Work: WE ORDERED 2 CHAIRS AND WERE TOLD IT WOULD TAKE 6 WEEKS FOR DELIVERY, IT WAS 7.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,000
LAURA D.
02/2004
5.0
furniture sales
 + -1 more
SALESPERSON WAS VERY KNOWLEDGEABLE ON THEIR PRODUCTS.
Description of Work: BOUGHT A LA-Z-BOY RECLINER. WAS NOT A STOCKED ITEM. HAD IT CUSTOM MADE TO MY LIKING -- THE CHAIR I LIKED WITH THE FABRIC I WANTED.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Furniture - Sales
FAQ
LA-Z-BOY FURNITURE GALLERIES is currently rated 3 overall out of 5.
No, LA-Z-BOY FURNITURE GALLERIES does not offer free project estimates.
No, LA-Z-BOY FURNITURE GALLERIES does not offer eco-friendly accreditations.
No, LA-Z-BOY FURNITURE GALLERIES does not offer a senior discount.
No, LA-Z-BOY FURNITURE GALLERIES does not offer emergency services.
No, LA-Z-BOY FURNITURE GALLERIES does not offer warranties.