I can not fathom what the owner of this place did to me. I wanted to purchase a tree that they clearly did not want to actually sell. They gave me 2 totally different outrageous delivery prices. After I came back to purchase the tree after finding my own delivery, the owner talked bad about me and my husband to everyone in the building right in front of me! After confronting him about talking about us he went inside while the guys were loading up my tree and came out and gave me a refund slip and said “I don’t want to sell the tree any longer because it’s actually worth more money.” He is unbelievably unprofessional and I can’t even believe a place with this kind of owner is even in business. Please, please, please take your business elsewhere to people that appreciate your business because these people unfortunately do not appreciate your business or treat people kindly or respectfully. Not to mention, while I was in there, there was an employee in tears because of the way that Jim was degrading her. Extremely unprofessional place and I hate that I even have to give it 1 star!
Description of Work: Wanted to purchase a tree
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from JIM JENKINS LAWN & GARDEN CENTER
L.L. , you forget to write about how we bent over backwards for you a few weeks ago and delivered a large ornamental Pear Tree to you and ending up planting it for you because your husband was struggling to dig the hole with a broken shovel - all for a $40.00 delivery charge. You also didn't mention that you tried twice on Monday to get someone to say OK to 40.00 delivery for a huge dogwood and put it in your backyard, we told you it would be $200. You came back and stood out of site and had a man come in and pretend to be a good friend of a friend of mine and said that HE wanted to buy a really big dogwood and he had a truck. I told him about the drama about this tree and the lady who wanted it delivered for $40. because we did a big favor for her a few weeks ago. I said nothing that wasn't the truth !! I said ok lets get it done, and you popped around the corner and puled out your credit card and said you were "that" lady. I told you as well that what I said was the truth and that you got a great deal on the last delivery. You had a smug reply to that. AS I WAS digging the tree out as well as 2 employees and getting ready to re- burlap it, I decided that it was too nice of a tree and it wasn't going to be sold. I think we will donate it. So I went inside and processed your refund and came out and gave it to you. You have spent several days blasting me on many social media sites, surprised you don't have anything better to do. I hope your Pear does great, but please don't come back to our store. The cashier that you observed was having a bad day, I think you had harassed her earlier in the day about the tree and delivery among other things..
Samuel G.
09/2020
2.0
greenhouses
+ -1 more
Toxic work environment! When joining the Jim Jenkins staff earlier this summer, I expected to become a member of a fair and welcoming small-business staff. Previously I had held multiple jobs, and was looking for part time work to keep busy before starting PhD at CMU. Unfortunately, after working at Jim Jenkins for two months, I can only describe my experience as toxic and deceitful. Working with Jim (the man himself) was a horrible experience. Over my two month working at J and J, I witnessed Jim yell and belittle multiple staff members with no justification. I saw Jim argue with customers over returns. I even witnessed Jim cussing out a highway maintenance worker directing traffic around nearby construction. I decided to terminate my position when after trying to requesting a couple days off to visit my girlfriend, I was reprimanded for "entering Jims office" after my shift, even though I was required to submit the form directly to Jim or Lisa. After quitting, I received my last pay check in the mail. I saw I was payed at a rate of 10 dollars an hour instead of the 12 dollars I was promised when hired! I had let Jim know I was not being payed the correct amount when the the same "billing mistake" occurred on my prior paycheck. To his credit, I was recouped the lost wages for the first paycheck when I told him. For my most recent paycheck, however I have yet to been reimbursed. Please know, my family had previously spent thousands at the establishment over the years. To be clear, the rest of the staff, including Lisa, were great. The selection of plants at Jim Jenkins is also impressive. However, after working for Jim himself I can confidently say my family and I will not be coming back.
Description of Work: Toxic Work Environment
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
Addison S.
05/2020
1.0
mulch, greenhouses
+ 0 more
The owner was very rude and condescending. I placed an order for delivery and they never sent it. Jim was said he would call me back 3 days in a row and never called then lied and said he did. No missed calls or voicemails. He then told me he can’t help me with my delivery and it’s over and it’s done and we can’t help you and hung up. Worst customer service ever! I was so and patient I am shocked and so upset with how I was treated.
Description of Work: Garden supplies delivery
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$300
bill I.
10/2016
5.0
firewood
+ -1 more
No problems......
Description of Work: I purchased firewood
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
TIMOTHY S.
04/2016
5.0
landscaping, mulch
+ 0 more
unknown
Description of Work: Soil delivery and trees and shrubbery |
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
John I.
06/2015
5.0
landscaping, mulch
+ 0 more
knowledgeable purveyors of quality plants and materials for the garden and landscape
Description of Work: provide plant material
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Rich W.
03/2015
5.0
mulch
+ -1 more
Delivered same day. Good product. Pricey though
Description of Work: Delivered wood
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Timothy T.
10/2014
5.0
landscaping, mulch
+ 0 more
unknown
Description of Work: They did some landscaping and mulching; did very well. They were responsive and professional.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Susan G.
10/2014
5.0
firewood, mulch
+ 0 more
unknown
Description of Work: great quality firewood |delivered in an hour
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Erin R.
05/2013
5.0
mulch
+ -1 more
The company is professional and knowledgeable. In addition to mulch, we often purchase plants and flowers there. Subscribing to emails for savings is an added bonus.
Description of Work: Jim Jenkins delivers our mulch. We went with another provided last year based on a cheaper price, but this year we're going back to Jim Jenkins as their price is now similar, even with the upgrade of an organic, chemical free product. I expect to be fully satisfied with their service as we have been in the past
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$200
James B.
12/2012
3.0
firewood
+ -1 more
Did not use do to high price and their inability to deliver from South Hills to East End of Pittsburgh.
Description of Work: Located in South Hills. Felt that delivering to East End of Pittsburgh was "too far". Quoted me $165 for a 4ft x 8 ft stack delivered "and dumped"... i.e. company simply dumps the wood; consumers should be aware of this as other companies do stack. Decided to go with a different vendor.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
Response from JIM JENKINS LAWN & GARDEN CENTER
Member, You didn't tell the whole story - our firewood is CLEAN , has had the bark completely removed and is KILN DRIED. We purchase it from a reputable Pennsylvania supplier and it is shipped shrink wrapped on pallets. It is also USDA CERTIFIED to not have any invasive pests, especially Emerald Ash Borer. You might find less expensive firewood, but buyer beware of the quality. A person cutting and splitting firewood on the weekends and delivering and stacking it will probably be cheaper, but it will not be as clean or KILN DRIED or USDA certified. We sell a large quantity of firewood both picked up and delivered and have numerous satisfied repeat customers, but they are in our LOCAL area. You live 16 miles from our store, that is 32 miles round trip at 5 miles per gallon and diesel at 4.25, that would be almost $30.00 in fuel alone let alone a driver and truck and time etc. THAT IS WHY WE DELIVER LOCALLY ONLY. As far as price, we pay our supplier $110.00 per pallet, so we have a gross profit of $55.00. or 33%. hardly a high profit. You should check prices for the same quality of firewood in other areas of the East Coast and you will find that we are a bargain !! Jim Jenkins 12 30 2012
Damon S.
02/2011
5.0
snow removal
+ -1 more
We got bids in fall 2009 for our two buildings for plow/salt. We had an inconsistent "guy with a plow" and needed a change because our retail businesses demand a plowed/salted parking lot for customers' safety and our liability. To our surprise Jim Jenkins was less or the same compared to some smaller one truck outfits. His bid also contained an insurance binder. Well we know what kind of weather 2009-10 brought and I was thanking the gods we had changed to Jim that year because his company was johnny on the spot the whole season. Nobody is gonna be excited to pay for snow maintenance but what a piece of mind to know every time you pull into your business' lot it will clear and safe. In addition the invoices/statements were very clear - giving actual times and the services performed.
Description of Work: Our family has two business buildings. One is a 15 spot retail on a slope and one is a flat 55 space parking lot. This company has handled our plowing and salting for the past two years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
02/2004
5.0
snow removal
+ -1 more
THIS COMPANY AND STAFF HAVE BEEN ON TOP OF SNOW REMOVAL, CLEARING DRIVEWAYS AND SIDEWALKS QUICKLY AND EFFICIENTLY. DURING THE SUMMER, THEY HAVE PLANTS AND SHRUBS FOR PURCHASE AND PLANTING.
Description of Work: THIS COMPANY HAS PROVIDED EXCELLENT SNOW REMOVAL SERVICE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Mulch and Topsoil,
Landscaping,
Firewood,
Greenhouses/Nurseries,
Snow Removal
FAQ
JIM JENKINS LAWN & GARDEN CENTER is currently rated 4.5 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 7:30 PM
Tuesday: 9:00 AM - 7:30 PM
Wednesday: 9:00 AM - 7:30 PM
Thursday: 9:00 AM - 7:30 PM
Friday: 9:00 AM - 7:30 PM
Saturday: 9:00 AM - 6:00 PM
JIM JENKINS LAWN & GARDEN CENTER accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, JIM JENKINS LAWN & GARDEN CENTER does not offer free project estimates.
Yes, JIM JENKINS LAWN & GARDEN CENTER offers eco-friendly accreditations.
No, JIM JENKINS LAWN & GARDEN CENTER does not offer a senior discount.
No, JIM JENKINS LAWN & GARDEN CENTER does not offer emergency services.
No, JIM JENKINS LAWN & GARDEN CENTER does not offer warranties.
JIM JENKINS LAWN & GARDEN CENTER offers the following services: , Annuals, Perennials, Hanging Baskets, Complete Lawn and Garden Supplies, PLANTS AND SHRUBS. The Best Christmas Trees in the area !!