Home Genius Exteriors

TLDR: I recently had one of their salesman out for a free estimate and unbeknownst to us, the salesman filled out a loan application in our names, with our information, and signed (forged) our signatures on the loan application. Full Story: I had a salesman out from home genius exteriors. Upon meeting him I was explicit in that I was only looking for a quote to compare with other roofers in the area. He seemed to acknowledge this as he said okay let me do my inspection and I'll get back to you with some numbers. He did his inspection and then went through his spiel with why we should choose them and the products they use and how they're better than other companies in the area. He then started asking us for information about ourselves as he said he wasn't given any of our details. So we started providing him with the details as we were going to be financing the roof replacement, in the situation we would be working with them. It was after this that he asked for our bank account information for a deposit at which point I said I'm not giving a deposit because we hadn't decided on whether we were going to be working. Mind you we hadn't signed a contract with them. It was at this point roughly 3 hours later that the free estimate finished up (it was only supposed to be 60-90 minutes). Once he left we went to bed since it was 9pm at night and 1 hour past my daughter's bedtime. It wasn't only till the next day that I had realized that the salesman had illegally and unknowingly filled out a loan application in my wife's and my name and electronically signed it without us ever having read the loan for financing (we would never have signed the loan because we hadn't determined whether or not we were working with them or not). Fortunately I was able to get in touch with the loan servicing company and cancel the loan before any damage had been done. I would highly caution anyone working or considering working with this company.

The roof turned out amazing and perfect Love the colors and the way it changed how my house looks

The siding was outstanding it looks amazing

Don't go with this company. Their salesperson Darren Massey lied to me about what this company would be able to do so I signed a contract with them. The day they being working on my house, the project manager tells me that Darren Massey sold me a roof that is incompatible with my needs. Furthermore, the project manager told me that Home Genius Exteriors doesn't sell the materials that would be more appropriate for my situation and needs. I contacted their main office and they were very flippant about my concerns.

Highly dissatisfied, and feeling quite ripped off, damaged my vehicle, over charged for materials with no refund, requesting a call from the project manager's manager for 2 days, called main office and asked for resolve, got told i would get a call and nothing. $19754 for a roof and this is the treatment you get.

Our project manager Shane has been so great to work with. He answered all our questions and went above and beyond what was asked. The process was seamless from start to finish. We are very happy with the work done and would recommend this company to anyone.

They did a great job! Everything in the contract was done as promised. The roof looks great! Thanks Tyler for a good job.

Do not use home genius Exteriors. This company is very difficult to contact and when you do contact them they say they're going to take care of issues and get back to you but they never do. Also, they were supposed to send me pictures of the work before it was done as well as after it was done and they never sent them. They also destroyed my property while they were doing the roof. Tthey ruined the paint job on my son's car, broke my awning, installed the flashing on the garage roof incorrectly, left plank boards hanging in the Attic. I was also supposed to have gutters done. they are still not done. It has been almost a month. Two weeks after the original roof was done someone showed up without even calling me to make repairs on the roof part. they did not clean up the way they were supposed to and they made an absolutely huge mess. I am still waiting for them to contact me regarding my property, my pictures, and my gutters.

Everyone I was in contact with this company was very professional, caring, prompt and knew what I needed to get my project completed. Highly recommend this company

The project started great. The salesman walked us through the process, answered questions, and had a pitch that convinced us to go with Home Genius even though their bid was $4-6K higher than others. I was notified when materials would be delivered and the time window for completing the project. The crew worked really hard putting in very long days. Problems started on day 1, when the crew installed 90% of the rake drip edge incorrectly. The site manager said this would be corrected before shingling the next day, but I had to stop the workers and explain what needed to be done. No-one checked the attic for insulation prior to installing roof vents, they missed two spots with underlayment, did not install the underlayment or shingles as recommended by Owens Corning, and installed the shingles over the eves and rakes incorrectly. These were only the problems I caught! All the shingles along the rakes were ultimately replaced (during which one more of the improperly installed rake drip edges was discovered and replaced, but they failed to prepare flat sections of roof for the sealant used, and did not install two pipe vent boots correctly. I pointed out the problems to the site manager, who did not do anything about it. The local company owner watched the crew shingle over bare sheeting. The local company owner did agree to come back to replace the shingles along the rakes and improperly installed underlayment when I showed pictures of the bare wood. I finally had to turn to Owens Corning for a resolution to three remaining problems.

This company is a rip off they come off very nice and helpful but by the time you notice what's going on it's too late they started my project telling me they can do everything I needed to and once I already paid them so much and told them what was going on They act like they were going to fix it and they did not. They have a Mexicans who don't know what they're doing and who don't talk English. They are supposed to fix my roof in my face and soffit and I did not. they told me my roof was too high Once they were almost done they use wires to hang my gutters up and they did not complete the job. They told me they left my job a mess I have you don't recommend them. I am very dissatisfied and they try to rush and put my roof on without replacing old wood, if you're not there to see, they will get over on you. Please do your research before hiring them it's a scam they don't have their own workers. They hire people who they don't know that can do the job and if they can't do the job, they're still gonna take your money and act like they did it so please watch out

They were great from start to finish. They showed up when they said they would. Great communication

roof looks great! crew was professional and project manager Scott guided us through the entire process. Thank you Home Genius!

From pre-installation through the completed project, Home Genius Exteriors professionals were in communication with me. My roof looks GREAT and I am so glad I had the work completed now and did not wait until spring, especially after I saw what my roof looked like underneath the shingles! The roof was completed in a day and a half and the gutters were completed in 1/2 day. Clean-up was done after each day.

A real professional job! They kept us informed throughout the process. They were very quick to answer our questions or concerns.

Had a new roof put on, flashing in several places needed fixed, and a few small sections of underlying wood were in bad shape and needed fixed. We had no drip edge on the house and poor roof ventilation. They sent a crew out who finished the entire job in one day! Just in time for the first snow fall of the season. I had neighbors who used cheaper services, but all they did was replace shingles and nothing else. I now have a warranty that should last until well after I meet my creator. This was a higher cost than other companies but you also get what you pay for. My roof size was about 26 square.

I'll begin with a good comment: the downspouts look good. However, buyer beware: the company has some questionable service practices that I think customers should know about. Their salesman Andy came by to give me a "Good for a Year" quote on downspouts. While he was there, I asked about also having the box gutters on my front porch roof addressed, as water was pooling in the front corner and causing the front wood to rot. After walking out onto the porch roof together to inspect the gutters, Andy explained that the problem was one of the interior slope, and that they would be able to slope the inside of the gutters properly and line with a GACO coating to ensure their proper drainage instead of rebuilding them from scratch. I was verbally given a very reasonable "Good for a Year" quote for both the downspout replacement and box gutter drainage solution, and asked for the quote by email. It did not show up. After two weeks, I got a text message from their project manager Justin asking if I had made a decision, and I explained that I still had not received the quote by email (it was not in my junk mail folder either). I got no response. After another week with no response, I called and spoke to Justin, and he sent me the quote. It was 600$ more expensive than I was quoted. Justin explained to me that the quote I was told was an "ASAP" quote, and the "Good for a Year" quote was more expensive. This was not conveyed to me by Andy during the consultation. In the end, Justin agreed to honor the original quote, and for that I give them credit, although it seems like a shady behavior. The work was done, and after the first rainstorm, I discovered that the box gutters still had water pooling in the front corner. I pointed this out immediately to their project manager Justin, and was informed that sloping the inside of the box gutters was not part of the contract even though Andy is the one who explained this entire process to me during our initial consultation about the water pooling in the front corner. My understanding was that fixing the internal slope was part of the process of lining with the GACO coating---apparently not, according to Justin after the fact, and doing that would cost an extra $2000+ on top of what was quoted to me! After I expressed my concern that they failed to deliver what was to be a solution to my box gutter drainage problem, they then contacted Andy to validate what had been explained to me. Despite Andy having walked out on my porch roof with me to evaluate the problem and explain the lining process (which would involve sloping the interior to get them to drain properly), their salesman Andy outright lied to them and said we never talked about it and offered a ridiculous alternative that he may have been discussing my rooftop box gutters that he had told me during the initial consultation were in excellent shape (so there would be no need for any discussion on those). I don't know enough about box gutters to make up an entire process of repairing the very poor drainage problem that was the whole reason I brought the box gutters up to Andy in the first place. So this is not simply a matter of miscommunication: their salesman outright lied when confronted with a major service problem. There was absolutely no reason I would have had the lining done if it alone wasn't going to fix the drainage problem that was the whole reason I brought it to their attention in the first place during the consultation! It just makes no sense, and I'm very bothered by the dishonesty. All in all, their timeliness was good, and their work seems to be quality. But their employees' lack of honesty and integrity really leaves a bad taste in my mouth---one of disappointment and regret for ever using them in the first place. I'll be fulfilling my part of the contract tomorrow by paying them, but unless they somehow figure out a way to make this right, they've lost a repeat customer. Proceed with caution, potential customers.

The crew arrived on time and did a great job with installing the roof, soffit fascia and gutters. They were professional and cleaned up after themselves and addressed any questions I had promptly. Dominic the representative explained the process to me thoroughly and the production team made sure the job went smooth. Justin M. completed a final walkthrough with me to make sure all work was completed. I am very satisfied with the work Home Genius did.

Very well. The crew that was contracted to do the work was prompt and efficient and Justin Mencer was right there with them communicating about and overseeing the project.

Everything went well. Faster than expected. Good product and support. There was small damage and recompense was made.

Home Genius was so easy to work with. We had our estimate and had our new roof within one week. The entire roof was completed in one day. They were prompt and professional. The quality of the work was outstanding. Also, they cleaned everything going as far as taking a magnet around to find stray nails. Walter, the project manager did a drone flyover to show us the finished project. And yes ladies, there were two ladies up on the roof with the guys. Home Genius definitely cares for the customer from start to finish.

I would like to thank the Home Genius Exteriors team of Calista, Caleb and Devan for another job well done! After having our roof replaced, we called them to replace our leaking gutters. They sent a crew out and within 2 hours we had nice new seamless gutters and downspouts. The proof is in the workmanship, because it stormed Tuesday evening after they hung them. Not a drip or overflow. Everything worked like it was supposed to. If you need a new roof or gutters, you can’t go wrong with Home Genius Exteriors. The price is reasonable and the workmanship awesome. I give them a 5 star rating

The work was completed in a reason time and with no wait period. Calista, Caleb and Devan spearheaded this project. Each explained what would take place, the materials to be used and the work standards. They did not disappoint! Everything they explained happened just as they said it would. The quality of the work was superb and the clean up afterwards was excellent. Quality control was at its best. I highly recommend Home Genius Exteriors.

I am very pleased with my new windows. I used Home Genius Exteriors to do my roof, gutter protection, and now Windows. This is an absolute amazing company, my salesman brendan was very helpful, Devan the Project Manager helped make sure everything went smoothly. Walter and Mike also from production were very friendly and professional. And Shawn, the window installer was polite,knowlagable, and efficient. And even cleaned up on his way out. Next on the agenda is to get a new door taken care of. Highly recommend HGE

It went splendidly. The workers were very friendly and took the time to answers any questions I had. Work is well done.