HEYL FLORIST

I picked the arrangement out of about 200 pictures on the site. It was called "Cute and Unique" and it was..it was in a small square white 3" dish approximately 10" x 10" with 2 white lilies 4 red carnations 5 tall white small daisy mums and some greens low to the carnations and a wood sprig...cute and unique, hence the name...what my daughter and son-in-law received was a large white funeral arrangement with carnations, gladiolus, lilies daises and tall 18" clear vase.. My daughter sent me pictures, in return I sent pictures to Justflowers and they to Heyls...so they sent another arrangement to the house and requested that my daughter return the funeral arrangement to them..but she stated no one would be home at the time of the new but Heyls still dropped the new arrangement off which was to say the least, again, was in no way, anything like the picture of what I ordered. This time it was all red carnations, and red roses with a beige vase. My daughter called and requested Heyls to come and pick up both arrangements and refund my account but they refused..and offered me a $10.00 off on the order. I am horrified with such service and treatment. I have 9 e-mails from Justflowers.com and phone tag with them at my home number. Spoken with manager after manager. There is no longer pleasing the customer. This was bait and switch. If they could not perform the service they should have contacted me and I would have chosen something else or taken my business elsewhere! And that is what I will be doing from now on!