Hardwood Restoration Services

Using this contractor was a disaster for me. First, after agreeing to use his services, he would rarely ever return phone calls or text messages. There was about a 6-8 week period of time where he was just completely unresponsive. That is nothing compared to how bad the quality was once he did start. The flooring was installed with large gaps in several areas, both on the ends and along the sides. These gaps were not as a result of acclimation as they were visible on the same day as installation. In addition, my experience suggests that Tom and his crew simply cannot cut straight lines. As a result of these issues, I fires Tom, ripped up the flooring and hired a new installer. It cost an additional $2,000 to fix the job. I do not want Tom or his crew to set foot on my property again. His subcontractors were not the types I would want around my home. In summation, if you want a very poor job but a low price, then Tom and Hardwood Restoration Services is your team. If, however, you actually would like the job to look good, please run away from this provider as fast as you can.

He came out and gave us a quote. We accepted thru E mail. Said he would start on Thursday 4/23. We called him on Wednesday 4-22 to see if he was still coming? No response. More E mails and phone calls that went to voice mail with again ...NO response.Today is Tuesday 4/29, still nothing. Absolutely unreliable.

My husband and I bought our first home and wanted to tear out the carpet in the 4 bedrooms and refinish the hardwood underneath. Hardwood Floor Restoration was the only company who we got in touch with right away so we booked them. Other companies didn't give us a call back for a week after work was already started. We were not living in the house yet because we still had the lease on our apartment for another month, so we left them key access and they came in to do the work while we were working. We had been painting rooms and trying to get things like that finished before we moved in. Well, needless to say that was a mistake. The two men who came out and did this job were totally unprofessional. The total job only took them 4 days. We checked halfway through on their progress and then when they finished. Upon entering our home after they finished, the workers made a mess of our kitchen! They had dropped food all over the floor and counter and never cleaned it up! They also drank bottles of water that we had in our refrigerator and one of them was clearly a smoker because they went out on our deck to smoke and threw the cigarette butts in our yard (my husband and myself do not smoke). However, the most upsetting thing was that my husband has a refrigerator in our garage that he keeps beer in, well they had the audacity to drink a whole six pack of beer that was in the refrigerator. Even though we were not living there I felt like they violated our privacy because they were clearly snooping around. We were extremely upset! The quality of work they did was great, however their professionalism was appalling and we would never hire them for any other work based on that fact alone.

Tom Phillips is the owner. We had to hound him to get him to come out and fix our floors. We'd call him and he wouldn't return our calls and didn't have anything to do with us for a year. I finally called the Better Business Bureau to file a claim on him. He called a couple days after I filed the claim and came out to fix the floors. I would steer clear of this company. He's not very professional or od with cinlients Tom Phillips only responded to our calls after we called the bba, he admitted to me that he used the wrong finish on the floors, that caused the finish to peel and come up,my dogs had no affect on the floors, they were not scratched,he is not a very honest man, and I would like to tell everyone to steer clear of him

Flawless. Tom is extremely personable, his rates are the best that I found and the work is beautiful. He is busy, but he is worth the wait! He was honest about the best solution- I initially thought that I needed to replace much of the floor and expected a higher expense, and he inspected the floors and confidently recommended that I did not need to go through the added expense as he could make them look like new- and he did!

Used our second choice- no response from company.

They were a no show the day it was supposed to be done. Called and verifited to days before. Called because he was 30 minutes late, and he said they were coming. We had to move a lot of stuff, and take our TV down. 1hr 30 minutes late. He picks up teh phone and disconnects us. getting ready, and he never showed, and he had months to prepare for this. I hired him for 3 days, and we rearranged our schedule and never showed. He never even called about it, or apologized. I could understand if his crew didn't show and he let us know that, but he never let us know.

Tom did a great job with the floors, but he did three things that make me hesitate about rehiring him or recommending him to others: 1. He left a partially full cup of coffee in the linen closet in my hallway. See photo. The door was off, so he couldn't not see it. 2. He left two bags of sawdust for *me* to dispose of. See photo. The bags sat in my driveway for two days. After the job was completed, we spoke on the phone to arrange for him to pick up his check. I said to him, "There are two bags of sawdust on my driveway." He said, to my amazement, "Just put them out with your trash. They'll take them." I've never had a contractor *not* clean up after themselves and, instead, leave their trash for the Customer to throw out. 3. He did a mediocre job on the stair treads. When the previous owner had painted the stair trim, some of the paint got on the treads. I expected power sanders would have a hard time getting so close to the walls (~1/8 inch), and he would have to hand sand that part of the treads. It didn't look like that paint had been touched. I spoke with him about it on the phone, and he said he would take care of it. Again, I expected he would hand sand the paint, and, again, it looked like the paint had not been touched. I ended up telling him, "You should have put sandpaper over a putty knife and sanded that paint away." I'll end up finishing up that part myself. Other than the above, I scheduled work about 2 weeks in advance. I removed all carpeting (incl. pad, tack strips, staples, nails, etc.), baseboards, heating registers, floor trim, closet doors and hardware from work area. My daughter and I moved all furniture and belongings to kitchen and family room; we lived in family room for about a week (four days for the work, a couple more to make sure it was dry enough to walk on). Summary: Great job on the floors, but not cleaning up after himself, leaving his trash for me to throw out, and his indifference to getting the treads right left a bad feeling. There are plenty of others out there who finish floors and might do better.

Based on Angie's List, I called Tom and made an appointment for later in the week-- he was quite accommodating regarding our desire for an evening appointment. He arrived a few minutes early but that wasn't a problem-- he gave us a call beforehand. He evaluated our perceived needs, but suggested that we should consider finishing additional sections of flooring. At the end, he indicated that he would provide an estimate via email either the next day or the subsequent day. About 5 days later I contacted him via phone and received no answer. I left a message requesting the estimate. A couple of days later I called and received no answer. Again I left a message requesting an estimate. I called a week later and received no answer. Again I left a message regarding an estimate. No response 3 weeks after the date that the estimate was supposed to be provided. I would not waste my time with this company-- we have subsequently received two other estimates with much more attentive customer service both during and after the visit. Both of the other people who provided estimates provided suggestions and asked questions during the visit, breeding greater confidence in whether they could meet our needs and provide value-added service.

Tom's work is meticulous. He is worth the wait to schedule as his rates are amazing and he gets booked up quickly as a small dedicated business. He personally works on every job and has years of experience to know where a floor will need repair vs. resanding. He saved me money as I thought I needed new flooring installed in some areas, where he would not replace it and promised it would look like new once sanded- and it did! He took my old floors from a scratched up 70's orange looking disaster to looking like they were just installed. I cannot say enough for the difference this small investment in time and money will make. Also, I was worried about the chemical smell from the top coat, but Tom suggested the new water-based sealer which dries much faster and with very little odor compared to the oil-based. I used a less shiny version and it did just as he said- dried quickly with much less smell than I anticipated. Plus the floors look like furniture- not shiny like many floors, which is just what I wanted. One tip is to call and schedule in advance, as I mentioned, and you will get a very reasonable deal and just beautiful floors!

Tom came to my house and gave me an estimate for hardwood floors. I said that I wanted to use him and he that he should be able to do it in 2 weeks. I never heard from him since. I have e-mailed and called numberous times and have heard nothing. Very unprofessional!!

Subsequent to the estimate appointment, I never heard from him again, even after numerous phone calls. My guess is that he's not in business any more.

Wonderful job! I was out of town and they scheduled with my son to do the job. The floor is BEAUTIFUL!!! I need to have the baseboards done now, I was under a time crunch and they started and finished the floors so they would be completed for me to move in the house on my timeline. (which was within a 10 day period) When he said the workers would be there they were. Tom worked on the floor, did two coats of stain as I wanted it a little darker, was attentive to my requests. Professional and beautiful job! I can hardly wait for the baseboards to be completed. He is very busy and sometimes I had to call a few times but I think that is only because I was in a time crunch to move into the house. Will DEFINITELY have them back to do work for me! Would recommend them! BEAUTIFUL JOB! A WONDERFUL EXPERIENCE OVERALL!!

Tom is knowledgeable and prompt with his work. When other companies quoted us significantly higher prices and could not fit us in within the month, Tom scheduled us within the week and gave us a price comparable to purchasing laminate flooring!