Groovy Maid

I'm really disappointed. I really wanted to like this experience. I paid $219 for a full house cleaning, specifically requesting and paying extra for the baseboards to be detailed. What I got was a quick 1-hour pass through my house that I would have rather paid somebody $30 to do. How is it MY problem that this company hired incompetent staff? Isn't that why I hired a maid company in the first place...to get screened and vetted service? I asked for a refund and was refused one unless I have the same (bad) maid come do a re-clean. I asked for a new cleaner -- was refused. I asked for a partial refund without a re-clean -- I was refused. It's true that their website states that if you're unhappy with a cleaning, the company will re-clean and if you are still unhappy you will get a refund. It does NOT state that you have to use the same maid. WHY would I want the same woman who I complained about come into my home? And why would I want the same crappy cleaning? She said the reason they can't give me a new maid is because they already paid the previous maid and they don't want to have to pay a second one..?! **Arrival timing issues: I selected a service window of 9am-1pm. The initial email said to allow for an hour of wiggle room due to traffic and other considerations. Then, I received an email that said 9am-1pm was the arrival window and the cleaner could come any time within that window. That's on par with Comcast time windows! Not sure that this is the maid's fault or the fault of the company, but it wasn't a great experience. **Quality issues: Anyways, the lady showed up at 10:50am...and left at 12pm. That's just a little over an hour for a 3 bedroom, 2 bathroom house. For $219. She brought in 2 buckets, a broom, and a cheap mop. No vacuum - she asked to use ours. I was home and working in another part of the house while she cleaned. She was nice and asked me to come upstairs to look at the bathroom and asked if it was OK. I said it was. It wasn't amazing, but it was OK and passable. One she left, I took a look at the rest of the house and was definitely unimpressed. I checked the "general cleaning checklist" on the Groovy Maid website and saw that trash was supposed to be taken out, the kitchen appliance exteriors cleaned, the windowsils cleaned, the picture frames dusted, etc. Please see my review photos -- this sadly didn't happen, and I'm not surprised because how could anybody do all of this in just 1 hour? The floor dried with wet footprints that weren't mine. There were stains on the wood floor that weren't lifted despite her mopping (though she did break her brand new cheap mop halfway through and have to switch to cleaning on her hands and knees...). Picture frames are dusty, windowsils are untouched, rings left on the coffee table, and the baseboards that I paid *extra* for...some totally untouched. Our bathroom rug was left draped over my living room chair. **The Good: She did clean up our well-used upstairs bathroom, which definitely needed help. I'm happy with how that looks. I also appreciate that the maid was friendly to my cat following her around. I will conclude this review by saying the maid was super friendly, and I did tip her for her service because it seemed like she really was hustling, and also I definitely didn't realize the extent to what was left untouched. Overall this was NOT worth it and I cannot recommend Groovy Maids to anybody. An hour is NOT enough time to clean a 3 bedroom, 2 bathroom house. Our house was NOT that dirty by any means, so it's not like my house was so filthy that there just wasn't time to get it all cleaned. Oh, and the maid left her broken mop in my kitchen. :(

Cleaner did only half the job. Sent only one person to clean a large 4 bed, 2 bath house. Two of the four bedrooms were completely untouched. Floors were mopped poorly, 3 carpeted areas were not vacuumed at all, fride and countertops were untouched in the kitchen. Trash was not emptied in the bathrooms. Trash removal was not done. My husband had to tell him to clean the dinning room table. The owner says they are not equipped to do big jobs, or anything more than a 2 bed 1 bath, but the website will not tell you that. They offer a "re-clean", but if you are hiring for a specific event or gathering, a re-clean at a future date is useless. What was done was helpful, but I had to come home from work and clean all of what was missed. I have used other services featured on here. And They were all much better. A company called "The Cleaning Service" is wonderful. But please be aware that Groovy maids are not thorough. I have attached some photos of some of the items and how they still looked after "the cleaning"