Response from Dun-Rite Window and Door
The Customer had called me and asked about fixing his window. He had told me that my service man Jason had been to his house and fixed a couple of his windows and had taken a part from another broken window to see if we could find a match to it. I was unable to locate a part that would work at that time. I told the Customer that we would not charge him for the work we did there unless I could locate a part that would work in his other broken window. I was hoping we would take out a similar window that I could get a part from to work in his window. That has not happened yet. To say I told him we where never there is untrue. He told me we fixed 2-3 of his windows. As previously stated I told him I would not charge him and I did not. I do my best to satisfy all customers, but sometimes parts aren 't available or I can't locate them. I do not appreciate when someone tries to lie and put words in my mouth like "I said we where never there", when there is no doubt we where. I take these reports seriously and as you can tell from the majority of them my company responds immediately to a problem. Dino. (Not Gino)