Don's Appliances

I've used them for 30 years. They're not cheap, but they're reliable. They always come when they say they will. I like them.

The scheduler called, as promised, the day before to give me the two-hour window during which to expect the repairman. He arrived within that window. He was competent, though somewhat whiny ("I hoped this would be an easy job," "why make it harder than it is"). He fixed the problem and made sure the unit was working as best it could. (Viking appliances are unreliable and they aren't well-designed, according to several different repairmen I've used. Be forewarned!) He did a good job, but I got tired of his attitude. It's a toss-up as to whether or not I'll ask Don's not to send him the next time -- maybe I can arrange to be out of the house when he comes, so that my repair gets done but I don't have to deal with him!

They were convenient in their service. They were great. Very professional.

I contacted Dons Appliances and a sales person came out to our house to look at the built in trash compactor and Sub-Zero refrigerator. We had remodelled our kitchen several years earlier and expressed the need for a good and seemless installation of these appliances.He took measurements and told me that a replacement Sub-Zero refrigerator would fit perfectly with no additional trim. I was assured that he had a great deal of experience with replacing Sub-Zero refrigerators. We were told that 18 inch trash compactors were no longer available and that 15 inch models with the addition of stainless steel trim panels to fill in the gap would look good so we took his advice for this appliance. They requested $5,000 in advance and final payment once the appliances were delivered and installed. The appliances were delivered and installed approximately three weeks later. Unfortunately the trim panels for the trash compactor did not arrive and were not installed. In addition, the new refrigerator did not fit as the prior refrigerator did leaving a rough unfinished mitered edge on the paneling surrounding the refrigerator. I discussed with the sales person the incomplete and inadequate intallation of the appliances and was told that the trim for the trash compactor would be arriving in two weeks and that additional trim would be placed arround the refrigerator when they returned to provide a clean and neat appearance to the intallation. After not hearing from him for two weeks I called back and was told it could be several more weeks before they might be able to complete the installation. What is most irritating is that He charged the final payment for the appliances, including an installation fee with out any verbal or written approval on my part, and knowing full well that the parts order and final installation was incomplete and inadequate.

They delivered earlier than they had promised. The delivery and the installation were done without any problems at all. They were very professional. They took the time afterwards to go through each appliance with us. They showed us as to how operate and how to maintain them. I would recommend them and I would use their services again.

Called to purchase the dishwasher, which was ordered immediately. They called back when it arrived to schedule installation, and it was installed promptly.

I went to Don's intending to purchase a washer and dryer. There weren't many visible on the display floor. I was leaning toward Whirlpool brand items, and there were only two on the floor. There was no price posted. The sales person left for a moment to get a booklet/catalog of some sort, and could not find the price in the catalog. She left again , presumably to look for the price and after my partner and I waited a minute or two for her, we left. I didn't get the impression they wanted to make a sale. We were leaning toward Whirlpool brand items but there was no initiative to show us any other models.

Researched online and looked at several types of dishwashers. We found the Miele expensive, but expect it to last 15 - 20 years. Our last one lasted 12 years and was too expensive to repair. Don's was professional and installed the new dishwasher without a hitch.

The service went well and they were very professional. Any questions I had, they were able to answer my questions in an immediate fashion. I had no complaints with them and I would use them again.

I was very pleased. The salesman was knowledgeable. The stove was delivered promptly in good condition. They solved some installations problems with intelligence and creativity. My gas line was poorly located from a previous install, and they found a way to correct the problem so the stove sat back to the wall. They also took measurements for stainless steel backsplash, ordered it, returned in a few days and installed that. I was happy with the plumber and the other people I came in contact with during this process.

We purchased a new Dacor 36" range from Don's appliance at the home show. They patiently waited for us to get our kitchen prepared for the new large appliance. When asked to deliver our new range, they were able to schedule deliver in the same week. The range was perfect, dispite being a home show model. It was completely clean and all of the manuals and accessories were included. There was one small problem with one burner which they came out and fixed the next day that we were available.

Dustin and Robert delivered the new freezer, helped me unload my food from the broken freezer, installed the new freezer, helped me load the food into the new freezer, then removed the old freezer. That, from sales to install, is an example of real service.

They worked with us on the price. Had a great experience with the purchase and financing. Still have a few minor issues we are waiting to hear back on, though. Delivery was punctual.

Don's was very professional and skilled. The service was prompt and reliable. I felt the pricing was about average; however, their removal and delivery fee was pretty steep therefore I probably would not use them again. Everything was done quickly though and there were no problems at all.

We had someone else pick the appliances. The sale went fine. One of our items had been upgraded by the manufacturer, so we got a little more for our money.

The guys who did the installation were wonderful and didn't cause any damage. The job required that they alter the space a bit to make the refrigerator fit, and they were wonderful.

Reasonably priced, polite, on time, fouled up installation (had to return 3 times), but in the end installation was excellent.

THIS WAS AN UNSATISFACTORY EXPERIENCE FROM BEGINNING TO END.

THE REPAIRMAN WAS PROMPT AND STUCK TO IT UNTIL HE DISCOVERED THE PROBLEM, WHICH WASN'T EVIDENT AT FIRST. HE WAS PLEASANT AND DIDN'T TRY TO SELL ME AN EXPENSIVE NEW PUMP. MY ONLY SURPRISE WAS THAT THE COMPANY TURNS OUT TO BE IN CANONSBURG, NOT PITTSBURGH, DESPITE THE ADDRESS THAT'S LISTED, SO TRAVEL COSTS TO MY SQUIRREL HILL ADDRESS MADE THE BILL QUITE A BIT HIGHER THAN I EXPECTED. FOR THIS REASON,I WOULDN'T HIRE THEM AGAIN.

THE SERVICE TECHNICIAN (JAY) WAS PROMPT, ON TIME, CALLED BEFORE ARRIVING AND WAS VERY PROFESSIONAL AND COURTEOUS. I WOULD HIGHLY RECOMMEND CALLING DON'S APPLIANCES.

SERVICE STAFF NOT PARTICULARLY KNOWLEDGEABLE -- HAD TO COME OUT MULTIPLE TIMES TO COMPLETE THE INSTALL. SEEMED TO HAVE TROUBLE FIGURING OUT WHAT PARTS THEY NEEDED FOR SIMPLE ISSUES: IT TOOK OVER 2 WEEKS TO FIND A LONGER DISCHARGE HOSE FOR MY MIELE DISHWASHER (ONE CALL TO THE MIELE SERVICE CENTER SHOULD HAVE RESOLVED THIS), AND 3 DIFFERENT TECHS CAME OUT WITH THE WRONG BRACKET TO INSTALL A CUSTOM PANEL ON THE DISHWASHER. THE THIRD TECH WAS THE ONLY ONE WHO ACTUALLY THOUGHT TO CHECK THE MODEL NUMBER OF THE DISHWASHER.

BOB IN SALES WAS EXTREMELY HELPFUL AND KNOWLEDGEABLE. NO HIGH PRESSURE SALES PITCH, JUST GOOD INFORMATION. DON'S TOOK BACK THE VENT HOOD I ORDERED, WITH NO RESTOCKING FEE, WHEN IT DID NOT FIT INTO THE SPACE ALLOTTED. INSTALLATION SERVICE WAS A REAL LETDOWN. TECHNICIANS DIDN'T SEEM TO KNOW WHAT THEY WERE DOING AND HAD TO COME BACK MULTIPLE TIMES FOR WHAT SEEMED LIKE VERY BASIC ISSUES. THEY COULDN'T SEEM TO FIGURE OUT THE PARTS NEEDED TO COMPLETE THE INSTALL.

THEY ALWAYS DO A GOOD JOB. THEY ARE POLITE AND PUNCTUAL.

EXCELLENT SERVICE. MAN WAS SUPER FRIENDLY AND KNOWLEDGEABLE.

TECH SHOWED UP AFTER HOURS AND DID A GREAT JOB. DEDICATED SERVICEMEN.