CW Electrical Services INC

The people working at CW are very knowledgable and are happy to answer questions. They didn't make us feel like idiots and were patient in explaining how the electrical system in our new house worked and what work they were performing. I'd use them again, hands down.

I agree with their statement that they provide "quality work at affordable rates," in addition to providing customer friendly scheduling and service.

I did tha in the above statement

Wonderful response and great service. Chris came out to do the estimate. It was the best one we received. They showed up a couple of days later to do the work. The crew was very polite and professional. I made a mistake in installing a fan after they left. Chris came back a couple of days later and fixed that as well as installed a second fan for us. They came back fairly quickly to help me out the second time. I would definitely use these guys again. We were very happy with price and quality of work.

I got a deal on Angie's List. They were excellent. I would highly recommend them. They were very knowledgable.

All I have to say is they were wonderful and I would certainly use them again.

I purchased an Angie's List Big Deal $49 coupon for $600 off a 200 amp electrical panel installation. I contacted CW Electrical Services via e-mail and Dave called me within a few minutes to arrange a walk through. He arrived on time and spent a lot of time inspecting the house and taking notes. He provided a complete and detailed explanation of what would be done and we arranged for a date to perform the work. The electricians, Tony & Rock, arrived on time on the day scheduled and completed the work quickly and efficiently. They cleaned up the work area completely. A coincidental snafu with the furnace which turned out to have nothing to do with the electrical panel was handled professionally by CW. Dave, Tony & Rock were excellent to deal with and I would definately hire them again for any electrical work in my house.

Found CW Electric on Angie's List. Called for an appointment/estimate. They came next day and were punctual and professional, outlining exactly what would be done. Two days later, they did the install and were finished in one full day.

Was looking into "Big Deal" for Pittsburgh. https://my.angieslist.com/thebigdeal/default.aspx?itemid=dFfKKchVCJo%3d Could not believe that a panel upgrade was going to cost $49 for 6 hours of work and materials. Contacted company CW listed on phone number. Spoke with gentleman on the phone named Dave and inquired about cost being only $49. Reassured me that only price increase would be if long runs were needed or if they ran into situations beyond normal that would cause an increase in time or materials. I verified again "so the only cost is $49 for this and that's it?" -- I was again reassured that it was only $49. Service was performed today 2/14/2012. When invoice was presented price was listed as $1395.00 -- I was outraged, as well as destroyed that I was being forced to pay $1400. The installer (Tony and Rock) called Dave back and passed me the phone. I spoke with him again asking what the price increase was for and why was I being charged almost $1400. I was met with how they make very little money off these deals with Angies list and how they are just trying to get their names out there and its a better deal than their 100amp panel upgrade. I was furious. I asked again, "Why was I not told this previously when I called in, specifically to ask if it would be more than $49? TWO TIMES I asked "IS THIS ALL I AM GOING TO BE CHARGED?" and was told both times that it was $49 (aside from prior mentioned circumstances). Again, I was told "it was on the site, nothing I can do" I asked if I could have payment broken into 2 payments since this is nearly $1400 more than I had agreed to pay, to which I was told no. I did not even go out and get different quotes from other companies due to the fact that this SEEMED to be worded on the site as if it was only $49. I even went so far as to ask the first time to define overhead electrical service, because on the page it said "standard overhead electrical service standard cost is $1995.00" He said as long as it came off the pole and into my house and it was not underground that i was in the clear, and it would be $49. There was NUMEROUS chances for this gentleman to step up and clearly state that although the deal is $49 there will still be an additional $1395 cost to be picked up by the customer. This is so awkwardly worded on the site, as to confuse the end user. This is why I called to MAKE SURE that there were no hidden costs. I was blatantly lied to, and then forced to pay the $1400 cash with no explanation given as to why when I asked earlier that they did not come clean and explain extra costs associated with this whole procedure. I am outraged, annoyed, disappointed, and most of all broke, now because of this company that took advantage of a poorly worded ad, to hide costs and bill them on the back end.I was not provided a quote ahead of time, even though on their forms there is clearly an area listed to provide a quote BEFORE work is performed. To be fair, the installers (tony and rock) and the work completed were great. I just wish that Dave would have come clean about the price when I CALLED, OR, provided a quote ahead of time since on the website the wording is a bit misleading. Again, I gave them fair chance to let me know that it was a $600 CREDIT, not a $600 Voucher for the upgrade, as it is stated on the website. Very misleading. It is sad, because i have a whole basement I am finishing, and I was going to stick with this company to do all the wiring in the basement, but based on this experience, I may just go out and find someone else to do it now. RE: Company Response While this situation was an obvious miscommunication, I feel the response was handled very poorly. Chris, I understand that you need to protect your company and your company name. I stated in the above email that the installers did a great job on their part. What I don't understand is why you would blatantly lie on a response. You state several times in your response that i was swearing and cursing, when in fact there was not a single swear word. I was angry, yes, but I calmly asked the installers what the charges were for, and when they couldn't answer, the volunteered to called Dave. After speaking to Dave, my actual comment was "I guess I'm not seeing where the disconnect is here, I thought it was $49, but now am being charged $1395" -- Dave explained it to me, I stated "well, I guess then there is nothing I can really do", and we hung up. The installers then asked "Did you get everything sorted out?" my EXACT response was "It is what it is, I guess I just have to bend over ". My 7 year old daughter as well as my wife were both in the room, talking and laughing and discussing our new puppy with your other tech (rock). So for you to claim that several times i was swearing and cursing is an outright lie. Whoever provided you that information (since you were not at the actual install) must have told you the wrong information. After showing me the panel, and how everything works, the techs gave me a copy of my receipt, and apologized for the misunderstanding. I said "Hey don't worry about it, you guys did your job, it's not your fault". I was very reasonable with them, and in no way was my 5'5 frame intimidating, so please do not try and win business by slandering an unhappy customer. Again, this was more or less a big misunderstanding. You have your money, and I have my work completed. So for you to come out stating misleading and false accusations, just validates even more why it is better for me to leave this response up, as opposed to taking it down as you had requested. I am a very reasonable person, and an apology along with an explanation of costs would have probably been all it would have taken for me to step back and retract any comments. As a customer I have no idea what your costs are, and when asked I was presented with "we don't make any money on this". A further explanation (such as the one you presented, but in a slightly less derogatory tone) would have gone a long way. But being handled with such dishonesty and blatant smear tactics is just not something that I feel is appropriate.

We used CW Electric before and were very pleased with them, so called them again. The worker was on time and performed the work quickly. It was basically taking out an old ceiling fixture and replacing with a newer one. We will call them again as we have more little projects to do.

They were very professional. They showed up to look at the job and give us a quote on the day and at the time they said. After we selected them they told us when they would be there, and the were there. They worked very hard to keep the house clean and cleaned up every day. We were very impressed. They will be back to do more work.

I took advantage of Angie's big deals. They came out and gave us an estimate on what they thought we should have done on the house. They revised our estimate quickly. The company followed up promptly and behaved in a professional manner.

CHRIS WHO WAS THE SERVICE TECH. WAS VERY PROFESSIONAL, POLITE AND DID AN EXCELLENT JOB AND RESOLVED ANY PROBLEM MY PARENTS HAD. THEY WOULD RECOMMEND THIS COMPANY HIGHLY.

Showed up on time. Were efficient. Had to leave and get the breaker but returned reasonably quickly. Knew what they were doing.

I contacted Dave at CW Electric after purchasing an Angie's list big deal. It a little while for Dave to finally install the cable, however, this was due to the volume of work that came in with Angie's deal. Dave is a great guy to work with. He is very professional, e.g., he eplained what was necessary, why there was an added cost, and completed the work timely (once he was able to start) and very neatly. He and his co-worker faced some tough obstacles with my home, i.e., extreme pitched roofs. and working on a slanting driveway. Once the work was completed he reviewed what he did and discussed the use of the outside electrical outlets. I would definitely use Dave again for future electrical work.

Overall, I am very satisfied with my experience using CW Electrical Services. When I initially called them and left a message that I wanted to set up a time for them to come out and give me an estimate, they called back within the same day. After discussing with Dave what I wanted to have done, he said that an on-site estimate would not be needed because my job was fairly standard and they do their pricing by the job not by the hour. Within 20 minutes, the estimate was emailed to me. After reviewing the estimate and calling back the next day with a few questions, I decided to move forward with CW. Other companies I called either didn't call me back or were so large that I went into the dreaded customer service queue to speak to a representative that couldn't answer my questions or schedule an estimate for over a week. On the day of my job, Chris and Dave called about an hour prior to the scheduled arrival time to let me know they had gotten unexpectedly held up and would be about an hour late. They arrived about an hour late just as they had called to notify me, I showed them the bedrooms, walked them through what I wanted done again, and they began working. Since no overhead lights were in any of the bedrooms, they needed access to my crawl-space/attic which I had already prepared for. They re-did the outlet wiring so the wall switches no longer controlled them, ran new wiring for each overhead light, installed junction boxes for each room in the ceiling, and then installed the lights I had provided. As they were working on re-wiring the outlets, they discovered that two of them were in poor shape and should not be reused, so they replaced them with new ones that they had on their truck and didn't charge me extra for it. In about two hours, the entire job was done. They cleaned up after themselves so you wouldn't have known they were there, and they even walked me through how to change the bulbs on the light fixtures (there's a spring-loaded mechanism that keeps the glass cover on that I probably would've broken if they had not gone over it with me). On top of everything, these were some of the most courteous contractors I've ever dealt with. I had a very good experience using CW Electrical Services, I would recommend them to anyone else, and I would definitely use them again myself.

All the work went very well. They were on time; very professional and friendly. Their estimates were right on and even did some items which weren't on the estimate. We have some future more major work to be done and CW will be doing it.

I found them on Angie's List. It was a two weeks job. We live in about a hundred and ten year old house which had knob and tube electrical. They basically rewired the whole house, provided new boards, outlets, a new transformer box and new light fixtures. I bought the light fixtures and they hung them. They just completely did everything. They gave me an estimate and they sure did stick to the estimate. They were awesome.

Overall my experience was positive. The good parts were that the work was eventually completed to my satisfaction, and they were on time the three times they came to work. One down side is that it took three visits to do simple work. The first time, they only had 2 GFCI outlets with them, though I needed more (this is minor, though I did explain what I needed on the phone so a little surprised they did not come more prepared). The second time they did not set the outlet properly in the garage, so it kept tripping, which mad it impossible to use the garage door opener. When I called to ask for someone to address this, the gentleman was very nice but was not able to have someone come for a few days. When I explained that I needed someone sooner for a problem that was caused by them, they were nice enough to accommodate us earlier. Again they were absolutely on time (very impressed that someone is on time three times in row). They did admit their mistake and fixed the problem.

The company was here on time with all the equipment needed. The workers were cordial and professional. They explained exactly what they were doing. I would definitely use them again.

Made the appointment on a Tuesday for the following Monday. Chris was here on time and finished his work quickly. We also asked for a quote on another project, and he explained everything it would take, how it would work, and how much it would cost.

They were highly rated on Angie's List but I wasn't happy with the service. The person who came here the first time put his truck in gear and it slipped down and damaged my neighbor's house. They took care of it but it is just not something you would expect from someone who has come to do repairs. It took about a month to do the repair. They came back the second day and did my work. They put in one outlet which wasn't in the original agreement and I don't think that it needed to be done. They replaced it and added it to their bill, and I wasn’t happy about that. They also damaged the wall while working on the outlet. I have done electrical work and know that you should use a template while cutting into plaster so that it doesn't get damaged. They did not do that and my plaster is still damaged. They replaced one outlet plate and the corner curls up about four inches above the wall and the countertop. The persons who did the electric work had shaved the plastic plate so that it could fit in there. It could probably be considered a safety violation because somebody could actually get a wire or fork back in there. They came out reasonably quickly. They did clean up a bit but they left a razor blade in the front and my daughter cut her foot on it.

Work not performed due to bid being triple what other area electricians charge. But they are a very professional, responsive, and polite company.

While I was having difficulty even having other electricians return my multiple calls, they got in touch with me immediately and quickly came out to provide a comprehensive quote. I am doing half of the work now and will complete the other half down the road. They have been professional and helpful throughout the process.

I initially contacted this company mid-July based on the excellent reviews in Angies' List. I had spoken with 2 other companies who complicated the process by wanting to come out to see the chandeliers because they were heavy. They also wanted to see the height involved. I had given both of these pieces of information over the phone and felt that this should have been sufficient. . When I provided the same information to CW Electric, they were able to give me an estimate over the phone and assure me that they had the proper equipment to perform the job. I arranged the appointment and the worker arrived on time and was very professional and complimentary of the lighting fixtures I had purchased. He involved me in the process by making sure the chandeliers were being hung at the desired height. He finished the job promptly, cleaned up and made recommendations for the old chandeliers. The lightling replacements look wonderful and they work from an electrical standpoint. This was one very important advantage to using an electrician vs. a handyman for this job. The price was consistent with the estimate as well. I loved working with this company from beginning to end. I would definitely work with them again. They were great!