CUMMINGS CONSTRUCTION

worst customer service

Went great! John Cummings available for our questions and concerns. His workers felt like family. They arrived each and every day. Input great and work stellar. Hearing so any nightmares, we were relieved that the project was fairly seamless. Would not hesitate to use this company.

They were extremely honest, detailed oriented, and the employees were very responsive to follow up with any issues following the construction.

The architect recommended him to me. The price was worth every penny. What they did was so perfect. They workers were neat and courteous. He has matured gentlemen working for him who are excellent. They have been doing this work for ever. We got topnotch experienced workers. John Cummings does not provide cheap labor. He has experienced, seasoned, and middle-aged craftsmen. He is expensive, but my architect said I won’t have any problem with him or the job he does. His personality is a little gruff, but you will have to over look that because of his quality of work. However, he is professional and intelligent.

John Cummings, his employees, and subcontractors were all incredibly professional, friendly, and very detail oriented. We had these guys in our home virtually every day for over five months. They arrived on time and worked full days. I particularly appreciated the fact that the whole team was always willing to patiently answer questions, offer explanations, and discuss options with us--and cheerfully accept our input. They also tidied up the job site every day before leaving. When unexpected things came up, John was always helpful in considering all the possible solutions. And I will add that plenty of unexpected things DID come up. Please note, however: these were emphatically not Cummings' fault. It's an old house and was a complex project. For example, we did not initially plan to demolish the entire porch roof. But, when they started work, it became clear that the structure could not be salvaged and demolition was a better way to go. We couldn't have known that at the outset. I suspect that we could have gotten a lower cost elsewhere--hence the "B" on cost--but I truly do not think it is possible to find better quality and service. Relative to cost, I will add that the initial budget planning process was very clear, comprehensive, accurate, and open. As work progressed, John did not nickel and dime us to death with little extras, and I think he worked hard to control costs throughout the project. Even with the unexpected things that happened, the work did not go over budget! The work was completed with the highest standard of craftsmanship and the finest attention to detail. We are thrilled with the results and I would enthusiastically recommend Cummings.

JOHN AND HIS CREW HAD ALWAYS BEEN POLITE AND PROFESSIONAL WHILE IN OUR HOME. THERE WERE NEVER ANY SURPRISES WHEN OUR BILL WAS PRESENTED. ALL OF OUR REQUESTS AND ADD-INS WERE ALWAYS TAKEN CARE OF. GOOD, PROFESSIONAL CARE IN PREPARATION AND COMPLETING JOB!