Cuccaro Plumbing Inc

Hired Cuccaro to come and help us with a leaking pipe into our basement. We were told it would be $95 an hour to come and diagnose it. Josh, who was sent out, cut into our ceiling and wall, and poked around slowly in our crawl spaces for two hours. At the end of two hours, told me that our issue was going to require the eyes of a more experienced plumber, Matt, and that someone would reach out to us to schedule it. When I asked about their schedule and when we could expect a follow up, he said a few days. On his way out, he surprised me by saying that we were welcome to call a different plumber. Over a week passed, and I did not hear back from them, but I did get flooded by automated emails and text messages asking me to review them on Google. I called to follow up with the front desk, and was told that someone needed to come out and diagnose the problem. When I asked if we were going to be charged in addition for the time that Josh had come out to diagnose our problem, I was told that she would check with the owner and get back to me. Weeks passed, and no one ever followed up. I did indeed call another plumber, who came out the next week and fixed our issue. A month and a half later, I got a bill from Cuccaro for services rendered, which included leaving holes in our ceiling for us to fix and zero follow-through on our issue. I called them to ask about it and got their voicemail. Do yourself a favor, go somewhere else.

Technician came over and opened up the ceiling to identify the leak. He explained every part of the process and was extremely professional and friendly. I will definitely be using Cuccaro for future plumbing.

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showed up on the date and time stated, price was as stated on the phone

Very good experience with Cuccaro Plumbing. Because they had a cancellation, I received same-day service rather than having to wait a day for an appointment. The services performed by Matt were exemplary. He diagnosed the issue and fixed it in a timely fashion and then worked on a few additional items per my request. Pricing was good, Matt was very professional and communicated well, had all required tools and parts on his truck, and I was pleased with the results. Everyone was efficient and a pleasure to work with. Would use Cuccaro again in a heartbeat.

We requested them to come out at the last minute. The weather was cold and not comfortable to perform this type of test. The plummer did not complain and arrived on time and got the test done. He went above and beyond- he noticed that we forgot to turn off our outdoor faucet. At no extra cost he bleed the outdoor water line and winterized the faucet. We were very happy with his work.

We had been using Cuccaro Plumbing for a number of years and were always happy with their prices and service. So when this plumbing issue came up they were the only plumber we called. Our appointment was scheduled quickly and someone showed up to assess the problem and provide an estimate. They were on time and professional. I was lead to believe that this was a substantial amount of work to repair the damage and a crew of workers would be needed. I signed off on the estimate and the work was to start the next day. This is when it all started to go down hill. The next day no one showed up from Cuccaro. After numerous calls I was told they were stuck at another job and would be there the following morning at 7:30 a.m. They did arrived the next morning (one guy) on time, he worked for a few hours then called his supervisor to come out to meet with me and the plumber left supposedly to get parts. The supervisor explained to me what was broken, showed me the damage with his camera and then spent a hour or so cutting into my bathroom wall to gain access to the plumbing for repair. He left after that saying his guy would be back shortly to start the repair and I did not need to wait around, I could leave a key for them. I said I would leave a key, but I actually wait for them to come back. Several hours later the plumber who left for parts came back to complete the work. I asked him what took so long and he replied and quot;I was sent to another job.and quot; I luckily checked in on the work just prior to his clean up, at which point I find out he had thrown all of the tile away that had been removed from the wall. I had to ask the guy for it back and he said and quot;oh I didn't think you wanted itand quot; So my reply was and quot;I do, how did you thinking I was going to repair the damage to the wall and match the tile?.and quot; So he pulled all the tile from the trash for me, did a quick but poor clean up and was on his way. When I was giving the bathroom a proper cleaning I notice the plumber forgot to tighten the trap on the bathroom sink and also forgot to tighten the bolts that held the sink to the wall. Both of which I did myself. I called Cuccaro the next day and explain that we always received great service from them in the past and was very disappointed with the latest service/repair. They ask for all the detail of why and what I was dissatisfied with and said they would speak to the owner and get back to me the following day. During my call with them I asked what their hourly rate had went up to and I was informed that they no longer had an hourly rate but charged by the job. So basically they can make up whatever cost they like. A few days passed with no return call from them, so I called two more times leaving messages and never received a call back. Long story short, Cuccaro Plumbing will never get my business again.

The man who came to give the initial estimate showed up on time. He broke up old drywall and wood to see what the problem might be. This made a mess but he cleaned up after himself and even had me cover the stand where he was working so debris did not get all over my food and appliances. He noticed that since the shower had been leaking for some time, there was mold growing. He gave me the number for a mold remediation company which I did not need to use. After this man left, someone from the company immediately contacted me to set up a time for the problem to be fixed. They showed up within 2 hours the same day. The man who did the work was really nice, cleaned up after himself, and even put some 2x4’s under the shower since there were none under there for support. Since the work has been performed, I have had no leaking. I thought the estimate was high, but since there was water leaking from my shower, I wanted it fixed that day. Plus I really don’t know the price of replacing a shower drain. I would definitely use them again.

Short story. I called for an appointment , and recieved a quick response from the company. the plumer was proffesional and on time. He performed the requested duties in a timely manner.

We have used them for years. There was a job where we were having trouble with sewage in the basement. We were very frustrated because he wouldn’t get back to us. He had come out and done some of the initial stuff. He was going to get the permit to do the work and he never got back to us. He never submitted the permit. He wouldn’t return phone calls. We were very disappointed in that aspect. His price is very high. His work is good. We have always been pleased with his work.

They were very good and I would recommend them.