Description of Work: Purchase of bathroom and kitchen fixtures and accessories. Crescent was great to work with, providing quality products and services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Fritz K.
06/2013
1.0
home remodeling
+ -1 more
See comments above!
Description of Work: I do not understand how companies where from the owner down have no concept of customer service as this one does is able to stay in business! I am in the process of completing a major renovation of my house that included re-doing both bathrooms and most of the fixtures that my contract used, unfortunately, came from Crescent. Besides being initially treated as essentially a second class citizen in my initial meeting with the owner in his demeaning and totally misplaced assumptions, that I could clearly read, that he needed to quote this job based on the most basic, lowest priced fixtures in each category (WC, tub, ect.) there were two instances where the items I initially sought were not the ones that ultimately appeared on the final quote! Everyone I encountered there had a "holier than thou" cocky and flippant attitude!
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Renee S.
05/2013
5.0
home remodeling
+ -1 more
unknown
Description of Work: I purchased my bathroom fixtures here.
Rating Category
Rating out of 5
Yes, I recommend this pro
Lynn H.
11/2012
5.0
home remodeling
+ -1 more
We initially avoided Crescent thinking their showrooms are so pretty, their prices must be on the high end. We finally turned to Crescent because we needed top-of-the-line advice on how to create the best look for the least amount of money and we weren't getting very useful advice from other suppliers. We also were challenged to get a shower door installed quickly. We worked with Stacey at Crescent and she is amazing. She pointed us to the best products for the space and money, got them to us quickly, delivered everything as promised, got the shower installation scheduled, installed right on schedule and competently. We couldn't have asked for a better experience. Some of the other companies we tried to deal with weren't very helpful; they seem to consider the contractor their client and weren't as accomodating of us, the ones paying the bills. For example, I asked another company for an estimate of cost and they gave me a final sum, not itemized (meaning they said 'all of this will cost you X amount' rather than listing the cost for each item and service.) Once we started working with Stacey at Crescent the project took off, just flew along. She knew exactly what products to recommend, how to get them to us, and motivated the installers to work within our time frame. The products are installed correctly, beautiful and functional! We will be updating some other bathrooms in our house and expect to go direct to Crescent and not even bother with the other companies that weren't very helpful.
Description of Work: We are renovating our complete master bedroom/bathroom suite. We needed help selecting the best products for the space available at the lowest cost. We needed fixtures for shower, tub, sinks, plus accessories, lights, fans, shower base, shower door; installation of the shower pan and shower door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Crescent Supply - Pittsburgh
Dear(Member name removed) - On behalf of Stacey and everyone at Crescent Baths & Kitchens, thank you for taking the time to review us. I am glad your experience was so positive and we look forward to working with you on future projects. Suzanne Baker, Showroom Manager Crescent Baths & Kitchens
Dorothea E.
04/2012
1.0
home remodeling
+ -1 more
They mixed up deliveries, they lied about what they were doing. Took wrong measurements They did not finish the job. They delivered the wrong cabinets. I wish I would have been warned about them.
Description of Work: Provided the design of a new kitchen and did the cabinet work
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$35,000
Response from Crescent Supply - Pittsburgh
The homeowner was provided with a kitchen design and the measurements were verified and signed off on by both the homeowner and the installer (not the one Crescent recommended) that she selected. The cabinets were ordered based on the sign-off. When the job was started, a wall was moved by the installer which would change what had been ordered. As the cabinets were installed, the homeowner had multiple complaints. Several meetings were held with the homeowner, installer, kitchen designers and showroom manager to review the concerns. A checklist was drawn up of problems that Crescent would take care of, either by re-ordering or modifying cabinets, at Crescent's expense. Each time we thought we had issues resolved, the homeowner had a new complaint. It became apparent that this was no longer a mutually beneficial situation. At that point, to insure the homeowner was not left without resources, Crescent referred her to another company that carries the cabinet line she was using. We also contacted the owner of that company and transferred information to him so that the transition would go well.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Kitchen and Bath Remodeling
FAQ
Crescent Supply - Pittsburgh is currently rated 3.4 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Crescent Supply - Pittsburgh accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Crescent Supply - Pittsburgh does not offer free project estimates.
No, Crescent Supply - Pittsburgh does not offer eco-friendly accreditations.
No, Crescent Supply - Pittsburgh does not offer a senior discount.
No, Crescent Supply - Pittsburgh does not offer emergency services.
No, Crescent Supply - Pittsburgh does not offer warranties.
Crescent Supply - Pittsburgh offers the following services: Remodeling kitchen & bathroom.