Craft Heating Co Inc

It was excellent! They got it done, and working in 1 day. They also educated me about, and I found their service very friendly. They have done service for me for years.

The technicians showed up on time, were friendly, and explained everything they were going to do. The installation was completed in about a half day which is what we expected. Everything was cleaned up afterwards and there were no surprises. Their quote was much better than competitors and our last Trane furnace was over 30 years old. I would not hesitate to call Craft in the future.

I would use them again. The communication was great. As soon as I called them they had someone out there within an hour / hour and a half. Took care of the problem right then and there. What stood out to me that they did well was that they explained to me what was wrong and actually and told me that another place might have tried to overcharge me because it was a very small fix. He did the small fix, it was $80 for the service charge and $70 for labor. They are pretty trust worthy and pretty resposive.

If you are looking for a professional installation team, look no further. Over the years we have had installers from other companies for various appliances, but none are better than Craft Heating and Cooling’s Steve and Mark. Twice during the two day install, Steve said he took pride in their workmanship, and that is quite obvious. The first day was spent installing the furnace and evaporator unit. The second day was used to install the outside condenser unit, humidifier, and air filtration unit. After which they checked-out the entire system to verify system integrity. Steve made and installed all of the duct work. There are no leaks from any of the seams. They also installed a new humidifier and a merv 13 air filtering unit. They were not the lowest bid (two were less), but Jim Diminno, the owner, was much more detailing during his presentation and recommendations than the other four companies were. For those customers who may be looking for good financing options, consider having Craft Heating and Cooling install your purchase through the Lowe’s located in Bethel Park. Sorry, but unable to upload a picture of their fine work.

Service was done next day. Coolant was added and air conditioning is working great. Will need a new unit next spring. Will definitely use them for unit replacement.

Craft workers were very knowledgeable and polite. The install went without any hitch.

Responsive to phone calls. Installed a new compressor on the outside. They showed up on time and got the work done quickly In only a couple of days.

I think they have a flat fee, like $89 or something like that. I've lived in this house 17 years so I've been using them 17 years. They're usually pretty good like if you call in Nov to schedule a service everybody is getting it done but it's usually within the next week. They don't put you off for weeks and weeks. They put my furnace in. I went from boiler heat to forced air back in 2005. They did an inspection and cleaned it - made sure everything was working right.

They did a good job. They get “A’s” on everything, that’s why I keep going back to them. It was good, I would recommend them. It was all good. They cleaned up after themselves and I wasn’t left with a mess to clean up. I think it took 2 days because they did 2 units. They had to get the boiler up, that involved all the pipes and everything down to the base board heaters. It took a couple of days at least.

We had received another proposal from a major installer in our area. At Lowe's suggestion, Jim Diminno came to our condo and inspected not just our burned-out unit, but those in adjacent homes. He told us (and showed us) that the a/c installed in our home by a previous owner was underpowered. He gave us several options for replacing it and identified some rebates of which we were unaware (and which no the other bidder had not mentioned.) With these rebates, we were able to purchase a higher efficiency unit for <$100 more than a lesser one. Once we'd purchased the unit through Lowe's, he got us immediately scheduled. The crew was very professional, worked quickly, cleaned up thoroughly, and left everything in great condition. We could not be happier with this well-established, local firm.

I have been dealing with them for 25 years. They are prompt. They are efficient. They don't take advantage of you. They are very professional and honest about what you need and don't need.

I have no complaints. We have not had the install or anything done yet. Punctuality was good. They did not try to up-sell at all. They had several possible things that they could try to us up-sell on. They gave us the best recommendations as to what is out there, what they sell and what they thought we needed. He made a commend a comment that anything that you do to upgrade your air conditioner will be good.

We have been using them for 35 years. It has always been a very good experience and I we have been satisfied. The workers are very good.

Very well. Prompt response to my phone message. This was not an emergency, and he came out the next day at the scheduled time.

It works so much better than it was. I've noticed since I put that in until now the difference in the heating now compared to what is was. He was very nice, patient, and took his time to let me explain.

The furnace would not ignite on a Saturday ( of course). We looked at the furnace to see if there was anything obvious and couldn't find anything. We replaced the thermostat but the heater still did not turn on. Called Craft on Monday at 8 AM and the service technician was at the house by 11:00 am. The tech was professional and polite. He got right to work and was done in just a few minutes. It turned out to be a pressure switch hose that was plugged. The heater works and we are now warm and happy after two very cold nights.

My central AC system stopped working. I called Lowes and they sent a Craft HVAC tech. He told me the compressor was bad and I needed to write him a check for either $2500 or $4000 for a new central AC system. I always get a second opinion on a big ticket item, so I called in a small family owend HVAC company. The owner of the company stopped by and added a $30 compressor booster -- now my central AC works just fine! The Craft tech told me he had 30 years of experience as an HVAC tech, so I'm sure he knows what a compressor booster is, but he wanted to sell me a new central AC system that I don't need.

I came home from work one day and my house was freezing. The thermostat was reading 60 degrees. I called Craft and they sent someone out within the hour to check my furnace. After inspecting the furnace, the service man said the sensor was dirty and needed cleaned and that was most likely why my furnace was not coming on. We had the sensor cleaned and have had no issues since.

I had a problem with my furnace (which Craft installed in 1995) and called for service. I was told that Jimmy would get back to me. Nobody ever called me back from Craft. I don't know if he didn't get the message or what happened, but I was disappointed as they have always been responsive through the years. I had another company do the repairs. They sent somebody out that morning (a few hours after I called).

It went very well. Jim, the owner, gave me the estimate on December 9, 2013, ordered the furnace, and contacted me for an install date on December 17th. Although my old furnace was still working I still appreciated the fast response. The installers, Bob and Mark, showed up as scheduled, and the first thing they asked was if there was an alternate entrance that would have less chance of tracking through the house. There was and they used it throughout the job. This is important because I never use the back entrance, which leads directly into the utility room, and wouldn't have thought of it if they had not asked. It shows consideration for my home on their part. It had just snowed and Bob offered to shovel my driveway before they began. Don't think I didn't appreciate that! Some things to note is that my house is built on a slab and the furnace area is very confining. The new furnace was two inches wider than the old, which required redoing a substantial part of the supply and return ductwork where it attaches to the furnace. They went back to their shop with their measurements and returned with the necessary parts ready for on site completion. Due to the unanticipated work involved the job actually took 9 hours instead of the anticipated 6 hours but they did all the unanticipated work without complaint or delay. They left the place spotless. As the furnace is in a utility room visible from the kitchen I really appreciated not having to do any cleanup (as well as not shoveling snow). Some things to note: I replaced my furnace with an 80% AFUE so it could be attached directly to the existing chimney. There is no practical path for the exhaust and condensation pipes for a high efficiency furnace to be routed to the outside. With the 80% furnace one still wants a high quality furnace so I went with the variable fan and two stage burner options as well as the humidifier to obtain more even and comfortable heat. I mention this because the price might seem high for an 80% furnace but I got bids for name brand furnaces with comparable features from two other installers and Craft's price is right in line with the others. I generally don't buy by price as long as the price is reasonable. These guys handled the whole job until it was done right and that is what I look for. My house is unbelievably more comfortable now. Craft Heating Company handles the TRANE brand and I would them recommend them and their products to anyone.

We were very pleased with the installation of the furnace - they were the only company of three that said I didn't have to tear down a basement wall I had contructed in order to install the furnace. Since then, the furnace has operated wonderfully.

I have used them for a couple years. I have been very satisfied with them. The price is reasonable. They are responsive, meet their contract requirements and are very reasonable.

We lost heat and they came out to repair our heating unit. We later looked up the cost of the part that went back and the part was less than 1/2 of what they charged us for it. And on top of it all, they charged us extra because it was a Saturday. I'm quite sure they are making plenty of money. I feel like they knew they had us as it was a very cold day and we had a small infant to consider and didn't have time to shop around for another price.

We've been dealing with them forever. My mom and dad dealt with them, me and my wife actually moved back here to take care both of my parents and they're both deceased and we just stayed with them. We've been dealing with them for since probably the 50's so we've just been with them all the time, I think they're good people. If you have a problem with them, they come right back up and they're just really good to work with. I usually deal with people I'm familiar with or know and I didn't shop. I did make a phone call to my ex son-in-law who's in the heating business and his company would have charged more, he didn't go into specifics. They're good with everything.

I would give them a good recommendation. When they came out to do the quote, they noticed there were a couple of things wrong with the way the ductwork was run. They said they would make those modifications when they installed the new A/C unit. They were clean and professional. They were on time. They did everything they said they were going to do. Their price was very competitive. I would definitely use them again.