COLUCCI TILE & MARBLE INC

Description of Work: They don't pay their vendors

Description of Work: Added granite backsplash to an existing granite countertop. Approx 20ft x 2ft. Remove existing 2inch backsplash. Required cutting around two double switches, four electrical outlets, stove and window.

Description of Work: We visited Colucci tile recently to select granite for a project. Upon entering the store we were greeted by a female rep. After briefly explaining what we were looking for, and seeing we brought sample tile from a competitor, she made a gesture and pointed down the hallway, “there’s our granite”. We uncomfortably walked though the store looking at granite. Amazingly, she did not once ask if we needed additional guidance, which is something we’d expect of any conscience sales person with so much as a pulse. A week later we returned with granite measurements. We provided this information to the rep and she began processing the order. At the end of the transaction we asked if she’d take a quick look at the photos of the project and provide an opinion on the layout. She proceeded to unprofessionally, and in front of others in the store, say “are you serious, you didn’t even buy tile from us and you’re asking for what?” I replied “yes, we’d like your opinion”. The rep turned to look at a co-worker, smirked and said, “he’s freaking serious!” The co-worker ignored her and did not make eye contact with us. The rep followed with an uncalled for facial expression and gesture. I closed the discussion by saying, “well, we are buying several hundred dollars of product from Colucci and I really don’t think we’re asking much.” The rep rudely ignored the request all together. In all our years this was one of the most embarrassing and belittling customer service experiences we’ve ever had! Quote directly from the Colucci website: “Our design services are absolutely free and appointments are never needed. We know that deciding on what materials to use is sometimes overwhelming, but be assured that we are here to help you. We will guide you through the entire process with ease.” Based upon your company’s mission, we believe our request was quite reasonable. A response from a trained professional, providing satisfactory customer service, should have gone something like this, “sir/maam, I understand that you’ve purchased some of your materials from us, and we appreciate your business. However, Colucci has a policy that we can only provide detailed design guidance (i.e. plan layouts) for a small fee of _X_ dollars in instances where all materials are not entirely purchased from our outfit.” A better customer service professional would continue, “However sir/maam, let me take a quick look at your project (i.e. all of 60 seconds) and perhaps I can provide general guidance. Again though, I strongly recommend that we schedule a formal design consultation as I may also be able to highlight additional Colucci products that will compliment your project.” What makes this more mind boggling is the aforementioned statement advertizing pro-bono design services? Ask yourself, what would keep any prospective customer from visiting the storefront, selecting materials, and having Colucci design a layout pro-bono? Customers could then take those designs elsewhere to purchase materials? Our family has owned a few businesses, with the primary one going on a quarter century, and we’d never treat a customer like this. We requested that a portion of our money be refunded due to a gross deficiency in regards to customer service. This did not happen.

Description of Work: Was hoping to have someone repair chips in a countertop.

Description of Work: Colucci Tile & Marble installed our kitchen granite counter tops.

Description of Work: Applied stain-removing poultice to marble window seat and to marble fireplace mantle and hearth. Polished hearth and window seat with diamond grinder.

Description of Work: WE PURCHASED CERAMIC TILE FOR A KITCHEN REMODELING JOB. THE CERAMIC WAS TO BE USED AS A BACKSPLASH.

Description of Work: FABRICATE AND INSTALL COUNTER TOP.