Champion Windows and Home Exteriors of Pittsburgh

Scheduling was terrible management was no help tech was wonderful did very good work they are lucky to have this young man working for them

They rescheduled 3 times, on the day of the service. Finally sent one guy, to install 4 windows, 3 or which were very large. He was in our house until 10 pm that night, noise and all. Idk how they are in business.

Sunroom was prefabbed and then rebuilt on site. The workers were very professional, answered all my questions and the overall product exceeded our expectations.

First the contract was signed on June 2nd and did not hear from Champion until late August. A start date was given and then was reset. Materials were delivered and set on my lawn and sat there for three weeks before any work began. The roofer came and replaced my small porch roof but left large gaps on both front corners where the drip edges met. I ask and was told by the roofer that there was nothing he could do to fix the problem. Then the siding workers began working and after a couple of days were leaving a bit early (3:00 pm) because they said they were not getting home until after 6 pm when they left at 4:30 pm. When the job was completed the siding workers asked me to sign the completed form which I refused due to the roof problem and unfinished caulking around several places. The company called and asked again for a completed form signature but I told them no because the problems I pointed out were not fixed. A week later two workers showed up and fixed the problems and I signed the completed form. A week later I received a letter from Champion asking me to sign a completed form that they were missing. I called the office and was told the form was not needed. Then the bill came and requested immediate payment upon which I called the office and explained I was a little upset that they demanded immediate payment when I had waited over four months to have the work completed and a large section of my front lawn was destroyed from the material setting there during August and September before any work started. They had no response. I will have to repair the lawn on my own.

The service was good, good. It worked out fine. They did a nice job.

The installation went great. The installers were very professional. I have 2 Windows that were messed up. The bathroom window has a scratch in it replaced once and still has a scratch. Living room window replaced twice and still isn't correct it now has white spots throughout it. It's been a year and I have yet to have a completed product. Champion is horrible with customer service and they never return phhone calls. I have reeported them twice to BBB and about to do it for a third time because that is the only way to get them to respond.

They installed a trench around the inside wall of garage. The trench now has many cracks and the top of the trench has a taper. This taper on the floor prevents me from using shelving against the wall without having to add front shims. I had a man door to the basement that was cemented shut. Champion came out and dug up the concrete (creating a dust mess once again that I had to clean up) and re-pour the concrete. They installed a floor drain that is pretty much useless because the water flows away from the drain and into my basement.

Went great. Overall it took 6 days to complete but looks fantastic!

I had my roof replaced 2 1/2 years ago by Champion. They sold it to me with a lifetime guarantee so I was willing to pay more compared to other companies. This past Saturday morning, I had a leak that caused damaged to my ceiling. I attempted to call the warranty hot line however after several rings the line went dead. I attempted another number for Champion with the same results. I then tried the " call for a free estimate" line and finally got ahold of someone. The telephone rep appeared to be nervous and didn't know what to do but took my info and said someone would return my call. As of Monday, I still hadn't received a call back and placed another call around lunchtime. I was advised that the Manager who handles the warranty issues was off and would call when he returns. It's now Tuesday night, 3 days after reporting the roof leak and I have no idea when Champion will or if they will ever call me back. For promising a lifetime warranty, they are not quick on assisting a customer. I will never use them again for anything nor could I recommend them to anyone. It is obvious that customers are not that important to them.

The work and windows, I have no complaints. It's the customer service and sales rep. When I purchased the windows I had to sign a lead epa abatement at a cost what was suppose to be and told was $39 a window. I asked the sales rep and read the contract and was told if only 1 windows tested positive, then the charge would be $39 only. I received a bill 20 days after the installation for $117. They said if one window tested positive then all windows are, even though the other rooms where previously remodeled. When I called and complained 3 times, I was told they had to call me back, which never happened! No follow up letters, bills or calls. Dave, called me 5 months later and told me I was going to collections. When I explain everything to him, he basically reiterated again the policy, but nowhere in writing does it say if one is positive, then all are positive and will be charged. I never do business with these people again. And watch your wallet, if your doing a ton of windows.

Over all things went well. The manager of the install team was fairly grumpy. We were unhappy with him. Aside from that it was a great experience and we love the windows.

Awful. This company clearly does not value me as a customer.

They were very good company. They were very efficient. We were pleased with their main work. They were very professional.

It turned out fine. The guys that did the work did a good job. It was a very good job. It was pretty much uneventful in terms of something wrong or whatever.

Everyone was very professional. Installers were polite and efficient. They cleaned up after themselves so you couldn't tell anyone had been there. Highly recommend.

To be fair the last window I had put in went smoothly. The previous window was a nightmare, badly fitted including the windows in the wrong way around, not square and leaking. The manager, whom I believe has left, couldn't have done less, even went so far as to call me a liar before sending someone out to look. It took me 15 weeks to get that sorted out and there was not offer to compensate me the disastrous way it had all been dealt with. After that I had ThermoTwin fit $15.000 of windows there was no way I was going back to Champion. Trouble is the second patio window would have looked different so I had to go back to Champion, unfortunately they had changed their design so the door handles didn't match anyway, I would like to insert a swear word but I will refrain. As for quality their patio door design has an obvious flaw. Down in the bottom corners there is a drain hole more a slot about 1 inch long 1/4 inch high to let the water out. After spending a fortune on sealed glass they put a hole through the door frame, really does that make sense to anyone else out there. Why would there be water on the inside of my window anyway. If I put the two companies side by side I would go for Thermo Twin but the quality of build is very similar, you pay for a lot of silicon when they fit them.

After interviewing a total of four contractors, we chose Champion to do the job. Champion contacted us approximately one month after our purchase to set up the installation date. The installers arrived promptly on the date we chose. Installation took approximately 7 and a half hours. The two installers were competent, and did a nice job. Some inside frames required dismantling to some degree. They reinstalled those as close as possible to how they were before. Inside and outside caulking was done very nicely. Cleanup was good, both inside and outside. One full screen had the middle bar missing and installer said he would notify the service department to have it fixed. So far, no one ever called to indicate that was done.

I never purchased any windows, because I couldn't just purchase one.

I did not persue these windows even though I was very interested in them. I am a woman living alone and don't want to be pressured into making on the spot decisions. When the salesman was informed that I felt this way, he pressured me more. When I asked him to leave I was feeling very uncomfortable! I wouldn't even put my comments here but the more I thought about it I decided Other women need to know about this.

We placed an order with Champion windows in February and were told that it would take about 6 weeks for the windows to come in. The windows were installed approximately 10 weeks later. The windows were installed by a subcontractor. The subcontractor accidentally burnt a hole in our carpet, Champion did agree to subtract the amount of new carpeting for the room from our final bill. We were initially told that the work would take 2 days to complete however due to issues with removing our old windows the work took 3 days. On the third day the sub-contractors working on our house got into an arguement and the one guy left shouting profanities at the other guy. This occurred while my children were in the house. After the front door was installed we were told the door surround would be in in a few days and would be installed by the end of the week. That was on May 19th, as of today June 13th the surround still has not been replaced. I WOULD HIGHLY RECOMMEND NOT USING THIS COMPANY, MY HUSBAND REPEATEDLY CALLS ABOUT OUR DOOR SURROUND AND HAS BEEN GIVEN THE RUN AROUND FOR THE PAST THREE WEEKS!!!!

Champion Roofing is a big company, they advertise on TV in our area all the time. We really got burned. My husband sat here and said, are these your workers and they said, yes, these are our employees. It was a crew from Ohio, Amish crew, they came, took off half of my roof and they were sitting outside on the lawn. It turned out the dumpster wasn't delivered on time and they were missing some other stuff and had to drive to Pittsburgh to get it. They came back and they put something on my roof, it's like a barrier thing and they left for the day then it started raining. The man called me about seven that evening from Ohio, we get Ohio's weather, it comes straight across, and he knew what we were going to be getting and I was, well, I'm having leaks. I said, right now, they're at the peak and I'm getting leaks at the middle because we were having one of those vent which we didn't have initially. They had to cut my peak off so that they could put that vent in there so that's where I was having some of the leaks. At that point, we were getting the outskirts of the storm, he said we'll be there at seven o'clock tomorrow morning and I'm like okay. At 1:30 that night, lightning, thunder, torrential downpour, obviously we wake up and I had steps as if you were going upstairs with access in the attic, it's not a pull-down step, my husband and I wake up at the storm and we better go look. We go up in the attic and every nail holed that they pulled out, I had so many leaks, the whole back across of my house. I wouldn't have enough containers to put under every leak. It's 7 o'clock, my husband was trying to get them on the phone saying, hey, it's raining here and the roof is not tarped. The higher up basically said, what do you want me to do about it? He was like, you need to send a crew out here to tarp my roof. Nobody came. Next day, after all this leaking, they finished the whole roof in one day. After my husband called Ohio and talked to the main branch of the company and got the President on the phone and told him everything that happened, finally by Friday they sent out a company called ServPro who is a restoration company for fire and water damage, they called us they were going to have him spray for mold. He has this little machine that he sticks in the wood that registers wetness. He says, I can't just spray f0r mold, I have to make sure wetness is not there. He said, we have to dry your house out. They have to put us up at a hotel and have dehumidifiers and industrial fans come in. I think there was 14 or 15 pieces of machinery from my family room, kitchen, dining room, bedroom, hallway, all that backside of my house and they had to remove all my insulation on that side of the house because it was wet. They put us up at a hotel almost a week.

The workers were very diligent and very good. In the most inclement weather we had they worked right through and finished the siding. My house looks fantastic! The only thing you will have to watch is that the office actually pays attention to depositing your deposit check. Other than that I am highly satisfied with my experience.

The salesman was smooth and had an excellent demonstration. They break out the heat lamp and show you the amount of heat that penetrates normal windows vs a few others, then compare it to how much gets through their own windows. They do the same thing for heat reflected off the face of the glass. They also do a break test. The salesman told me if I could pull apart the demo vinyl frame they had, they would give me free windows. Unfortunately for me (or maybe fortunately since I ended up buying them) I could not pull it apart. This was the fourth and most expensive company that I had gotten a quote from that day. The sales demonstration and everything with the salesman went OK. They do use an odd credit company that denied me even though I had a pulled my credit score a couple days earlier on Lifelock.com and it was over 700. (Somewhat unrelated to Champion: It was a hassle to get the reason why from the credit company.. they sent a letter telling me I had to call to get the reasoning. When I called they tried to redirect me to Experian and I had to argue for fifteen minutes that a credit reporting agency could not tell me exactly why I had been denied...only their office could do that as Experian only knows my credit history, not what's in the minds of the agents at the credit company. Finally two weeks after the phone call I received a letter stating that my credit history is not old enough.) The salesman was initially at my house on Friday, December 20th 2013. He told me it would be 6-8 weeks from that day until the installation. I signed a contract that day for the door and window, and had to later sign a different contract because he hadn't brought the correct papers for both the door and window. One week later on December 27th, someone came out to measure my door and window. When they were done they told me it should be 4-6 weeks until the installation. I had no contact with Champion until January 24 when I called them to inquire on the status of manufacturing. I was told that someone would call me back the next Monday. Wednesday of the following week (Jan 29) I called Champion again to ask about the manufacturing as I had not heard anything. I was told they would have the door and window in the next few days and they would call to schedule installation. I called again on Feb 5 to ask if the door and window were in and was told the same thing as the last call. I called again (noticing a pattern here) on Feb 11 and was told the door and window were in, and that the installation had been scheduled for Feb 19th. I told them that this was after the maximum 8 week duration that I had been told when I signed the contract. They said they would try to get me in earlier. For the next several days I called Champion to ask about the installation. Only once did they return my call. (All the while we here in Pittsburgh are dealing with the cold and I can feel a breeze coming from my patio door because the door no longer formed a seal in one corner.) Finally Feb 19th came around and the installers came with my door and window. The installation went very well and I had a good chat with the installers. Overall I would say Champion makes a decent product, and from my experience, employs good installers. However be prepared to initiate all contact and be prepared to wait at least the maximum duration they give for installation. I would not recommend them if you're in a hurry unless you can get them to put an installation date IN WRITING ON THE CONTRACT.

I decided not to buy the Angie's deal because I couldn't get much information within the time frame I was working in.

They room they finally built was very nice, however, the entire process was a nightmare. We started the process in august, however the work never began until December. The problems started after the first visit. The salesman gave us a price and a drawing of the dimensions of the room. Then I received a call from the building manager and he said there was a problem with the design and it couldn't be built as specified. At that point it was redone and was going to cost us more money. After that, there was a problem with the roof. and they said that would cost more money. At that point I said I was ready to cancel the whole deal, and after contacting the owner, he agreed to put on a whole new roof for free. i agreed, and the work was suppose to start.. there were several delays as I was told that they were backed up. They finally called two days before they were going to start which was the middle of December. I asked how long it was going to take and if it would be done before Christmas. i was told it would be done before then. I asked several times as we have alot of company over Christmas and didn't want an unfinished room. I even said I'd be willing to wait if they couldn't be sure it would be done. No, they said it would. The first crew that came out were sub contractors because they were backed up. They started the room. Although the two men were nice, they were never on time, never told me when they were coming, and never called if they weren't coming. After 2 weeks, they said that they would not be back as they had another job to start in another state. I called the company to see when the work was going to be done. several days later a second crew came out and had to fix several things the first crew did. It was one thing after another. Needless to say the work was not completed by Christmas. It was into January when the work was finally done. they left an open hole inside that they said they were not going to fix. I contacted the company, and got the run around. calls were not returned, I had to continually call back. finally the salesman came out and said they would credit us some money and my husband could do the work. As for my windows, they were suppose to be in by October, but someone dropped the ball and forgot to order them. They were not installed until middle of january. Finally the room was finished. In March, after a rain I discovered that the roof was leaking. I called and complained and they sent someone out. Another guy had to come out to fix it, as the roof was not correctly. the nails were coming out of the shingle and had to be replaced. they had to replace almost half of the shingles. The whole experience left a bad taste in my mouth. They were difficult to get ahold of, didn't return phone calls and I never knew if and when anyone was coming out, and if they didnt no one ever called to cancel. Very poor customer service.