Boehmer Heating & Cooling

I will never call this company again. They talked us into a very expensive boiler, then when it broke down a short time later, they dragged their feet and were unable or unwilling to fix it for 2 months. 3 different technicians had no idea how to repair it and we had multiple wrong diagnoses. Meantime, they insisted that we pay for work that didn’t fix the problem. In the end we had 2 freezing months in our house and $2000 to pay to fix an almost new boiler that they had installed in the first place. The worst plumber experience of my life.

They have been excellent and I would highly recommend them.

During annual service Boehmer technical found the boiler was no longer safe and carbon monoxide gas level in chimney was dangerously elevated. This was on a Thursday. Work to replace the 70 year old boiler for the following Monday and install a chimney liner was scheduled for the Tuesday. The installation teams showed up on time for the boiler installation; removed the old boiler and installed the new one. It took all day. They came back the next day and installed the chimney liner. They crews were really nice and really did a good job cleaning up after themselves each day. A service technician came by Wednesday to make sure the work was complete and done correctly. Installation included an electronic programmable thermostat.

Excellent. A technician called within thirty minutes of my initial call that was placed after 9:00 pm to discuss the problem and walked me through how to turn off the water (leak was from either pipe or water heater). They came firrst thing the next day and replaced the water heater. Very professional and courteous.

Excellent These guys inspect my furnace and also installed a water heater and are great. I needed visors over flood light due to a neighbor complaint and they custom made visors and installed within a week.

Boehmer sold me a replacement part for my boiler in March 2017, which did get my boiler working again. I paid $800 for a part. Even though at the time they told me that it might not fix the issue and the boiler could need replaced. I had them come back to do a maintenance Oct. 2017, only for them to tell me that my boiler is leaking carbon monoxide and is close to needing replaced. They actually suggested that it could last another year or so, as long as I didn't allow pets or small children in the basement where the boiler runs. It didn't sound safe to me and I'm not sure why they would recommend that if its not regulation and not safe. I didn't appreciate that they didn't tell me about the leak in March, after spending $800 on a part. Furthermore, they were pushing me to purchase a new boiler and to schedule within a day or two. Otherwise, they wouldn't be able to get me scheduled for another 4 weeks. Well I did my research thanks to Angie's List and went with a better company. It turns out the boiler in my home is actually too big for the house. Since I got someone that knows what they are doing they were able to measure the radiators and the square footage and give me a better price on the right sized boiler. I will not be using this company again. Very disappointed.

Very well- efficient and well explained work

What they did was tell us we needed a new furnace and new air conditioner. And then my husband got another company to come out, and the first company we paid them $400 and they were supposed to clean the filters and clean all four units, because we have two furnaces and two air conditioners. The second one came out and said they had not changed the filters or cleaned it or done any of that. All they did was tell us we needed new ones, and we're still using them. They may be old, but they're still running right now. So I pursued the owner until I got the money back from them, and I did get my money back. If my husband had not got that second estimator, we would not have known that we didn't have the furnace cleaned at all. Their price was expensive. They were punctual whenever they came. For professionalism, give it a B; they talked a good game.

They show up, do their thing, and leave. If anything goes wrong, we call them and they come back. My parents used them for years and years and years. They can be a little tough on pricing. My dad figured they knew the furnace, they installed the 2nd furnace in 99 and yes it still runs beautifully. They installed this furnace in 1999 and water heater in 1999 so I guess an A. They are very prompt. They are very punctual. They are professional and they don't mind you asking them questions.

I chose them because they had a good reputation.

I have a maintenance contract on my air and heating. They just come out and change the filters. I have been satisfied with them. They usually can be out the next day.

Uncharacteristically, the work took a lot longer than the time promised. Called to complain (this was an unusually stressful day having to do with a pending funeral and arrangements) because we would have put off doing the work had we known it would take all day. Steve Boehmer and I discussed and I was impressed by his professionalism, courtesy and the final results. A good company knows how to make things right then they go wrong.

Really friendly people at the office. However the tech that came did not seem that interested. Did not even inspect the area or ask us what we were looking for and actually had the highest quote. The brand is their own, so not really even sure how I would do research on it. Just was not a good fit for us, but just thought I would put the quote out here.

The cost is on an annual basis on a bi annual basis and every two years, it's $198. It's always an "A plus". We have been using them for years.

I have a contract with them. They are my longtime provider.

I've never had any problems with what they've done or with the air conditioning unit/ furnace.

They did an excellent job. They did an excellent clean up. I've never had trouble ever since with the A.C. I'll find out about the furnace in the winter. They put their name on the appliance instead of the manufacturer's name so that in case of any problem, you can call them.

They arrived promptly the same day during the busy time of year. The technician diagnosed a cracked drain pan and advised replacing the whole system due to the age, 10 years. I called J.A.Sauer for a second opinion before I spent all that money. Sauer's tech poured a lot of water into the drain pan which did not leak to the floor, making me wonder why Boehmer's tech did not try this simple diagnostic. And then Sauer's tech found the leak to be coming from the pump, which Boehmer's tech dismissed with a cursory check.

He was on time. It was good. They did a good job.

We have had a service agreement with Boehmer for my Heating and cooling system (for the past 15 years!). The Humidifier (under the service agreement) was not working. I checked out the system myself and found that the problem was the Humidistat and I called this information into Boehmer (all I did was bypass the Humidistat and the system worked...the problem was a faulty humidistat and I told this "diagnosis" to Boehmer). The repair person came out to service it. He told us that the system was not repairable and that the entire humidifier needed to be replaced for $900.00. This is right our of a 60 Minutes expose. The problem was the Humidistat (and I even told Boehmer that when I called the repair in!) This should have been a $35-$50 repair. They were taking advantage of, what they thought was, my ignorance. I'm not ignorant...I repaired the unit by replacing the Humidistat (ordered from Amazon for $35) in about 5 minutes. I wonder how many innocent people have fallen for similar repair schemes by Boehmer. Consumer beware!

I contacted Boehmer Heating & Cooling regarding some firing issues with my boiler. The previous night, I had lost heat and needed someone to come out and get me back up to spec. They arrived on time, however, I was not present during the initial visit due to prior work obligations. According to my father, they quickly diagnosed the problem and placed an order for a replacement damper. The part took roughly one week to arrive and a return visit was scheduled to install. Everything went well and the damper is no longer the issue. Price could have been a little more affordable, but solid service none-the-less.

I've used them probably three or four years in a row for furnace and air conditioning maintenance. I had the same guy come out all the time. I would give him an 'A'. He left that company and they had to send another young kid who didn't know what he was doing. That's why I'm no longer going with them.

Final Update: 9/17 If you care to read the long saga and my thoughts start at the bottom and work up for the correct timeline and events. Company did send a refund - owner looks like he wrote a response trying to address some of the issues of the tech that came out. I have changed the review grade from an F to a D due to the refund and owner response but keeping the log of what happened to keep the other angies list users informed and be transparent when companies mess up and what steps they did to correct. In the end it was nice enough I got a refund and an apology and there's nothing else I could reasonably expect to correct the problem. I wish the tech had been more of a professional and less of a salesmen. I know they are there to make a buck but high pressure/intimidation sales techniques are a sign of a poor company (or at least a poor tech). If my wife had been the one home to handle this alone we may have been on the hook for thousands of dollars of repair work that we didn't need as she would have trusted the professional opinion. I doubt I would have gotten a refund then. Admittedly the tech was probably right as to what was wrong but I did pay him to technically diagnose the issue (like the second company) not just come make me an almost 100 dollar sales pitch based on his gut cause he thought I looked young and would blindly trust him. It also took several hours of leg work and good record keeping on my part (and angies list) to get a refund so glad its done, glad some refund was made, not real happy I had to fight so hard to get MY money back for them not doing their job. They will not get my business again. Update 9/1 after original review below: Company challenged my review and said I was mistaken - angies list staff reached out and asked me to provide proof the service occurred. I happily e-mailed back a photo copy of the receipt with date, time, company info, and a tech named Rick (or Rich his writing was sloppy). I also asked them to take down the companies response since I provided proof they were wrong in saying I was mistaken and had no records. Angie's rep told me they can't do that and that my only course of action was to update my review with new info so here I am. Best case: The company has poor record keeping (claims no records of my name or address). Worst case - they are trying to discredit a negative (but honest) review and hope the reader just thinks the customer must have screwed up. These review type sites only work if both the good and bad reviews are reported and companies are held accountable. Good companies charging fair prices have nothing to worry about. Bad companies with poor service and high pressure sales for multi thousand dollar repairs don't need your or my future business! Learn from my mistake! I will continue to update if the company ever attempts to make it right to give credit where credit is due. Original Review: Tech Rick responded quickly to a frozen line and not working A/C unit. Responsiveness was good. Other then that poor experience. Rick immediately started hard selling a replacement unit. "I can tell you want to replace it just by the look in your eye". Came to "diagnose" my unit and problem and charged 89 bucks to do it. Walked to the unit said I already know your problem is your leaking freon. His diagnoses was correct (confirmed by a second service I had to call to address the issue) However the second guy actually hooked up gauges and meters and showed me what was wrong. Rick didn't touch the unit. Literally DIDN'T touch the unit. Rick just looked at it and said it's really old and needs replaced. Guessed it was 25 years old (he was wrong it's about 16 years old). Probably told me to replace it 5-7 times over a 15 minute conversation. Hard sales technique. I asked for repair price - he just made up numbers to scare me into a replacement. Told me 500 bucks to inject the sealer/fix a flat and that the repair may only last a month or two and I would still need to replace the leaking freon level and "that could be upwards of $1500". Every conversation led to well for a little more you might as well just replace the unit type conversation. The unit is old - it may need replaced within the next 1-5 years. But second service came out, showed me what was wrong and ended up getting it sealed and freon replaced for 200 bucks total within 1 hour. Works great now. I didn't realize how bad Rick was (new home owner) until the second service came out and wasn't just trying to hard sell me into a $4,000 unit. I WOULD NEVER USE. Paid 89 bucks for him to come sales pitch me and make up repair numbers to try and scare me. Here and gone in less then 15-20 minutes.

We had these guys come out and give us a quote. We then decided to use them to get our furnace and air conditioning unit replaced. J primarily helped us. He was very professional throughout the entire process, including when my husband was drilling him with a hundred questions the first time he came to our house. I appreciated that he didn't just try to sell us the most expensive item but helped us figure out what was appropriate for the size and design of our house. The guys that did the actual install were also good and cleaned up after themselves. We had 2 other quotes and the price from these guys was competitive.

They did what they said they were going to do and they did a good job. They encountered some difficulties with a gasoline leak and really went above and beyond to get the problem taken care of that day which was good because it was very cold outside. Their pricing is comparable to other providers.