BN Electric & Comms

Took the technician 30 mins to get it done. Called company in the morning, they were out by the afternoon.

They came out to assess the issue and provided me with an estimate. They were unable to come out until over 30 days after purchase. I have been trying to get them to schedule the service but they said they are 4-5 weeks out. I wasn't ok with it but I have asked them several times to give me a service date but they have yet to do so. I am so unhappy with the entire experience and I just want my money back. This is the second time I have been disappointed with services purchased through Angie's List and I am starting to feel uneasy about using it again.

Butch, the owner of the company, arrived on time and did a great job of replacing the light. He made sure that the light was hung just the way we wanted.He was very pleasant to work with and I would highly recommend hime. One fo his employees aslo did work at a different house we had for sale and again the work was great.

He was good. He was professional and thorough. Good quality for the price.

very well. he cleaned up everything and was totally polite and accomodating. he also put a new bulb in an existing fixture. the only complaint if you want to call it that, is I paid him in cash and he said he would send a reciept when he got to the office. I sent an e-miail to remind him and I still have not gotten one.

BN Electric was responsive & made an effort to accommodate my busy work schedule. They arrived promptly at 7:30 a.m. so I barely had to miss any time from work, which was fantastic & truly appreciated. They were professional, friendly, efficient and extremely capable. I definitely plan to contact BN Electric again soon to install some ceiling fans, and discuss additional electrical projects at my house. I would not hesitate to use their services.

He did a really good job. I felt really happy with what he did for the big deal. He was the owner. He was a super nice guy. I told him I wanted to get an estimate for whole house wiring in the future. He really gave me a good deal.

BN (Butch) was very punctual and responsive to my initial contact.

He was very neat and clean. He replaced it and was very reasonable.

Purchased Angies List Big Deal package at $109 for $200 worth of Licensed Electrical work back on March 5th. Did not hear from BN Electric within the 2 business day allotted time frame to schedule an appointment. Followed up with a message to BN Electric on 3/12 requesting a response to schedule an appointment and did not hear back. Followed up with a voicemail on 3/16 requesting response to schedule appointment for work and no response.

Would not respond to my e-mails requesting to set up a date for work.

It hasn't been going very well due to communication problems. Specifically, the gentleman was supposed to have provided me with estimates for three different electrical projects, but I haven't received any of the estimates despite two coversations with him over several weeks.

Butch was very knowledge about electrical work. He made sure we knew what was going on every step of the process. There was a couple of times when we had to make choices about how to proceed and I found that Butch explained the options very well. They cleaned up after themselves and left our house in better condition then when they started,

Very prompt, fast and professional. Outlet worked great.

I called on Thursday to check out the approximate price to install an electrical outlet in my garage. He told me about what it would be and was here the next day to check it out. Then the first thing on Monday he came to install it. The work was done very quickly and efficiently in the most economical way. He even discovered that my electrical outlet panel was outdated and needed to be replaced. There was no pressure from him to have the work done. He is very professional, and I will have him return to do the necessary work. I highly recommend his work.

Everything turned out perfect and was reasonable in price.

[1] Purchased this deal around Jan 1: $109 for $200 worth of service. [2] there was and email from BN Electric (service provider) saying they will call. [3] Since they NEVER called - after few days, I called them. The first thing they said was that they were surprised that the deal was there (THIS IS IMPORTANT FOR ANGIE's LIST and see the NOTE with regards to this at the end); but they said they will honor it and will provide 2 men for 1.5 hours. We set the tentative date/time. [4] On the scheduled day - I called them when the time window they said they would come in (in the morning) started (I had scheduled my work around that). The person immediately said sorry that no servicemen were available. So he said he will try the next day!! [5] The next day, again, I called at the scheduled time several times but no one answered (earlier, they had picked up or called back pretty fast). I kept trying for a couple of days. Since I could not get answer -- I sent and email to BN Electric saying that this is not acceptable. [6] Then they called me and said that they will not honor the deal !! That's it!! And I wasted so much time. SO I HAD A PRETTY BAD EXPERIENCE and hence would not recommend this Service Provider to anyone at all. NOTE (Angie's List is probably Partly to Blame): To their credit, the first time I talked to them they said the deal was not supposed to be there in Angie's List (but the deal was there and it was supposed to expire on Jan 1, 2015). While searching for another service provide afterwards I saw another deal which matched what I needed -- but before purchasing it - I called the service provider and lo! they said that the deal is not supposed to be there - so I did not purchase. It does appear that Angie's List is probably also partly to blame for keeping the deals that are not supposed to be there !! So my recommendation to anyone purchasing a deal - before you purchase verify that it is valid.

From day 1, Butch and his team were very professional and helpful. He identified that our panel was not only old but should have been called out during our inspection. We asked about replacing it and he said it wouldn't be a problem to replace and upgrade. We also had his team put an outlet in the front and back of the house. This was difficult due to our brick home. They came on time and ready to roll. They didn't even mind the dogs being around. BN did a great job and kept everything very clean. We have more electric work to do and they will be the first company we call. Great stuff.

Great to work with. Love the light. Courteous worker. Cleaned up after install.

I didn't need the work when I purchased the deal so I waited until the work came up. I called in May for the service and he said he was booked up and that he would contact me when he could get me in. I talked to him twice and both times he was in his truck and he said he would call me back. I have not heard back from him so I went with another electrical company.

I tried to schedule an appointment twice. After failing the second time because the person who answered the phone was too busy at the moment, I asked that they call me back to schedule the appointment. They never called me back.

After the initial appointment, I hadn't heard from him so I called him. He'd forgotten. He said he'd put me in the books and never called back. I called him and he said his electrician was supposed to be here on Monday and he never showed up. He said he'd get a hold of his guys and find out what happened and get back to me. I didn't hear back for a couple of days and called him back. At that point, the main guy said he had been out of town and would call his electrician and have him call me back. That was Money, and I haven't heard back so I said 'ok, they're done.'

This is the second time I have used BN Electric. I recently reconfigured my laundry area and needed a new outlet for the washer. I called Butch to ask him about the work. He directed me back to Angie's List since he has a Big Deal available, which I took advantage of. Once again, I am happy with his work and the efficiency of his work. I will continue to ask him to do any future electrical work.

We purchased the special promotional offer, and had an on-site estimate for the work. We set up some potential dates for the work to be completed, which took a few additional reminder calls to them to get finalized. In the end, the work was done well, for a very fair price.

We had them install two outlets in our attic. The men who actually did the job were nice and efficient. However, it took a long time to schedule an estimate and even longer to actually get the work done. They cancelled an appointment the day before and did not seem concerned that we may be annoyed by this.