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B&B Window Cleaning and Services

3.7(
3
)

Window Cleaning, Gutter Cleaning

About us

B&B is a residential and commercial window and gutter cleaning company. We guarantee excellent service and exceptional value. With over 20 years of window cleaning experience behind us, you can count on a professional job. We are fully insured so you can trust that your home or business is protected. Contact us and take advantage of the B&B difference today!

Business highlights

Emergency Services Offered

Services we offer

Residential Window Cleaning, Gutter Cleaning, Chandelier Cleaning, Commercial Window Cleaning

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check

Reviews

3.73 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
3.7
value
4.7
professionalism
3.7
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-3 of 3 reviews
Mark G.
05/2020
5.0
window cleaning
  + -1 more
This company is highly professional starting at the top and continues all the way thru to the work performed which is quality. I have been in business for 40 years and I have nothing but high regard for this organization they deliver.
Description of Work: Window washing
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Doug S.
04/2014
1.0
window cleaning
  + -1 more
Started out fine....accommodated us to do the work on a Saturday.....from that point straight downhill. They came and started the windows with 2 servicemen.....one of them seemed very experienced the other did not seem to know the program with our type of Pella windows. End result was windows with streaks around the entire perimeter, one window not put back into its track and hanging off the cords, one wood frame damaged where they attempted to put the window back into its track, 2 screen clips broken off and left laying on the windowsills!!!....when I advised the manager by phone and said I was not happy at all with the work I got little reply. I sent photos of the damage via email and followed up with a call saying I was going to put a stop payment on the check that was given for payment as I was out of the apartment when they were doing the bulk of the cleaning. I was told not necessary to stop the check they would return it.....then I was told the $100 refunded should cover the damages and getting the screens fixed!!!!....NOT THE POINT....I would never in any way recommend this company....totally unprofessional and ZERO idea of customer service.....there are literally hundreds of options for window cleaning services and I STRONGLY suggest using any other than B&B.
Description of Work: Was contracted to clean windows inside and out at our apartment.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$100
Response from B&B Window Cleaning and Services
This customer has left out a lot of information about this situation: First, he cancelled on us earlier in the week. Instead of charging him a cancellation fee and refusing to work with him, we squeezed him in on a Saturday morning in order to be accommodating. Secondly, rather than staying while the work was completed, he left to run errands. The woman who stayed at the job with the crew was told that their windows were particular difficult as they were installed upside-down compared to typical Pella windows. Despite the difficulty, the customer was not charged anything additional, in fact the price was reduced because one of the windows wouldn't move. The woman was pleased enough with the work to not only pay the crew but tip them for the work. He was correct that one member of the crew had more experience than the other: one has been cleaning windows for 20 yrs, the other for 5 yrs. This is hardly something to find fault with. Thirdly, the customer reached out because a clip had come out of one of the screens. As he mentioned, his money was refunded to cover the cost to replace it. These screens cost between $5-$10 so $120 would not only cover the screen cost but also his time spent purchasing it, a more than generous offer. Moreover though, had he removed his screens ahead of time, that would have been avoided altogether. He also alleged that one of the frames was damaged, but failed to mention in his review that this window WAS NEVER cleaned. It seemed as though he was trying to get us to take responsibility to damage that was already present before we got there. Finally, he stated that this wasn't resolved in a timely manner but was told that we were closed on Sunday for family reasons and he would be addressed on Monday morning. According to my email time stamp, we spoke at 10:34AM Monday. Again, that appears to be timely, and responsive, by any measurement. I'm not really sure what else this customer expected. We did our best for him at every turn only to be met with complaint after complaint rather than appreciation. Good luck to the "hundreds of other window cleaners" out there making him happy.
Goran M.
04/2014
5.0
window cleaning
  + -1 more
Great job done, professional and responsive. I would hire them again.
Description of Work: Cleaned apx. 30 windows from outside including the screens in a 3 story house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120

    Contact information

    unknown, Pittsburgh, PA 15228

    www.bbwindowspgh.com

    Service hours

    Monday:
    6:00 AM - 5:00 PM
    Tuesday:
    6:00 AM - 5:00 PM
    Wednesday:
    6:00 AM - 5:00 PM
    Thursday:
    6:00 AM - 5:00 PM
    Friday:
    6:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Window Cleaning,
    Gutter Cleaning

    FAQ

    B&B Window Cleaning and Services is currently rated 3.7 overall out of 5.

    Monday: 6:00 AM - 5:00 PM

    Tuesday: 6:00 AM - 5:00 PM

    Wednesday: 6:00 AM - 5:00 PM

    Thursday: 6:00 AM - 5:00 PM

    Friday: 6:00 AM - 5:00 PM

    B&B Window Cleaning and Services accepts the following forms of payment: Check
    Yes, B&B Window Cleaning and Services offers free project estimates.
    No, B&B Window Cleaning and Services does not offer eco-friendly accreditations.
    No, B&B Window Cleaning and Services does not offer a senior discount.
    Yes, B&B Window Cleaning and Services offers emergency services.
    No, B&B Window Cleaning and Services does not offer warranties.
    B&B Window Cleaning and Services offers the following services: Residential Window Cleaning, Gutter Cleaning, Chandelier Cleaning, Commercial Window Cleaning

    Contact information

    unknown, Pittsburgh, PA 15228

    www.bbwindowspgh.com

    Service hours

    Monday:
    6:00 AM - 5:00 PM
    Tuesday:
    6:00 AM - 5:00 PM
    Wednesday:
    6:00 AM - 5:00 PM
    Thursday:
    6:00 AM - 5:00 PM
    Friday:
    6:00 AM - 5:00 PM