AquaGuard Systems Inc

After our initial call. Tom met my husband at a convenient time and gave a quote in a few days. We were able to schedule within a few weeks. His installers showed up on time, they were polite, clean and informative. They finished in @4 days and cleaned up very well considering the amount of dust that was generated. After the install was completed, they discussed maintenance of the unit and any other issue that could pop up. When it has rained hard, we can hear it working. We love working with AquaGuard and would not hesitate to recommend them in a minute.

We had water coming into our basement after a heavy rain several times over a period of a couple of years. The solution was an internal French drain and the stucco-like finish on the walls. AquaGuard installers arrived at our home when they said they would and completed the job in the time frame that they stated. Because the concrete floor in the basement need to be jackhammered, the installers masked off the doorways to prevent dust from coming upstairs. The dampness is gone from the air in the basement and the room is very dry and comfortable. The salesman was at our home during part of the installation and the owner of the company stopped in to check on the progress. At a later date, we also had them do an internal French drain on the other side of the house as well .We have recommended AquaGuard to several people who have had a similar problem with their homes. Nicholas and Mary Ann Tomich Churchill, PA

I found the initial presentation through the installation to be informative and a easy to understand. The technicians that installed the work were prompt and completed the job thoroughly always leaving the basement clean prior to leaving. I have already recommended this business to family and friends.

The project went very well. First, I requested the estimate one year ago and then had to postpone the project. Mr. Gallagher kindly did the work in 2014 at the 2013 price. The crew was excellent. Keith Comer was the project foreman. He could not have been more skilled and professional. Keith led a team of eight men. All of them did an excellent job - Jay, Denny, Clyde and Andrew - a lot of back breaking work. The quality of the work was excellent. Incredibly careful excavation, working around water and electrical supply lines, preserving as much of a paver walkway as possible and even preserving a lilac bush that was within two feet of the excavation line. Keith led the project like he was working on his own home. Communication with the team was very good. When problems arose, they contacted us immediately. The main problem was during the excavation the crew hit an area of solid rock that could not be removed. Keith alerted me to the problem. I discussed alternatives with Mr. Gallagher and Mr. Comer and they were able to modify the route for the drains to work around the problem. A second problem was in one area, a larger area needed to be excavated, creating a need for more gravel. Extra gravel was provided at cost. At each stage of the project, Keith walked around the property with me to make sure that things were back the way they should be. This was a big project. Two excavators moved through our property for two weeks. The lawn will need to be replaced. During the estimating process though, I was informed of what to expect and at the end of the project the property looked like what I expected. I am very pleased with how things went and would confidently recommend this company.

In the process of repairing our house after a major water pipe leak, we found we had a seepage problem in one basement wall. Aqua Guard was recommended by our contractor. Tom came and assessed the situation , made recommendations, which we accepted, and fixed the problem. Repairs continued until actual puddles appeared after a big rain, from a different wall. Tom came back, assessed the situation, made recommendations, which we accepted. This time, Aqua Guard was in the middle of a big job and scheduling our repair became a time problem. Paula, in the office, worked really hard to get us in. No one could have done more for us. Aqua guard is the BEST! I have no hesitation recommending them to anyone with a basement water problem! Kathleen Meyepm

I chose AquaGuard because of their comprehensive approach to my problem of a crumbling foundation. On the whole, the job is done and and over, but there were a few problems. I thought the sump pump was to go in the garage, but it is in my laundry room. I did not catch error on the document they submitted for my permit, so that is on me. The crew worked hard for two weeks - nice guys. But the yard sustained much more damage than I thought it would. They had to dig a "moat" around my house, but instead of removing the dirt as they dug, they let it sit on the lawn for the duration, without even a tarp to protect it: most of the lawn died. They left a lot of debris: brick, rocks, and gravel. The walls leaked in two spots after they completed, the job. The first time a few guys came to caulk, but it was insufficient. The crew chief came the second time and I have not seen any wet spots since. Would I recommend them? Hard to say. The job is done, and the house seems stable! I just wish they had been neater.

Frank gave me a consultation on a water problem in a corner of my basement underneath a concrete porch. He was on time (showed up 15 minutes early actually). After assessing the area he pointed out that the water was coming from above grade and therefore was something better addressed by concrete sealing and covering the porch with a roof or awning. Nevertheless he still spent a good 40 minutes answering many of my questions and offering to explain how interior basement waterproofing works, even showing me pictures and samples of the material they use for the underground pipe and wall spacer. I learned a great amount and was impressed with his knowledge, his detailed assessment of the water problem, and excellent customer service. I would definitely recommend this company!

He decided even though it amounted to a consultation, he didn't charge us for the service. Tom was very professional, polite and honest. He told us that the job would be better off being done by another company. He gave us a few recommendation and directed us in the right path.

Our experience with AquaGuard Systems Inc. has been a positive one. After years of putting off our flooded basement we decided it was best to call in a professional. That is exactly what Tom and his crew were. They were prompt, courteous, and extremely hard working. They arrived ahead of schedule, were courteous of our belongings and worked hard to complete the job in a timely manner. It is a comfort knowing that when we here the crack of thunder we no longer go into a panic. The sub pump kicks on and the basement stays dry. Todd Rogacki, Monroeville PA

They charged me $8000 and my water problem in my house worse than it was before. They didn't do what they said they were going to do; I watch them do the work and none of it is the same way it was discussed with me beforehand. It has gotten worse and worse over the years and now I am looking for someone to repair the work.

We had Tom give an estimate of over $8,000 after some time he called to follow up and agreed to drop the price if I would do it during his slower season, so we agreed to 7k. Before we started, I asked where he would route the sump pump exit because I didn't want it flowing back outside next to the foundation since everything I read said not to do that. He said it would go to the downspouts, so we went ahead with the work, however, the workers tried to exit the pipe outside the foundation and when I objected he said "you'd be surprised how much water the trees and shrubs soak up." I did not agree to this and because we had only one downspout, I agreed to pay about $560 more to route the water away. Tom said he was sorry he didn't note there was only one downspout but at $560, (for 20 feet of PVC pipe and the worker to dig this shallow trench) "it's close to his cost." I found it hard to believe but I agreed to pay the extra money. When the job is finished the workers always seal the system if there is a radon system present but Tom said I offered to do it myself to save $300. I told him I didn't remember that conversation but I had already paid him extra and I was going to review the experience on Angie's list, so he said he'd "be back to seal that the end of this week or next" and never did come back or contact me and it's been a month. Other than this, he returned calls and showed up on time, the workspace was left clean.

They did a good work. They were pretty good all around.

Overall, I was very pleased with the finished product as well as the competitive price. The installing team showed up on time and finished pretty close to when they estimated. After the concrete dried there were 3-4 "holes" where the finishing concrete sunk down into the now settled gravel beneath and although they offered to have the team come out and patch them I had already done it myself with some vinyl cement I had around the house. The only thing that needs to be considered for homeowners as well as Aquaguard is the coordination of furnace removal and reinstallation. This is done by a 3rd party and we elected to use someone recommended to us by Aquaguard. The communication between the team and the HVAC guy was non-existent and at the end of the day, a Friday, we were left with no clear idea of when the furnace would be reinstalled and with both companies closed on the weekend we didn't get a response back to our calls until Monday morning. Thankfully this furnace was a secondary furnace and doesn't heat the whole house so we were able to keep to the rooms that were heated, however, being left in the dark about when someone was coming back to reinstall on a very cold weekend in February tainted our opinion of the whole job. All-in-all if these considerations are not a concern for you or if AG works out this process it a bit then I would definitely recommend them.

They were great! I would recommend the product. They do things a little bit different than everybody else does. We got a few prices and they were ore expensive but they did more than what everybody else. Everybody else just put a French drain in and concrete walls and weird things on it, they actually cemented the basement walls and made them look brand new; it looked 100 percent better. It was amazing what they did. It was well worth the $11,000. It was a little bit expensive but they did more. It works wonderful, we have not had one drop of water in that basement.

I've used Aquaguard before and have always been very pleased with their work. My basement was very wet as I have a sandstone foundation. Since Tom and his team installed their system it has been bone dry ever since. I've had him do work several times in the past and have never had any issues with the results. Great job.

We had some concerns with sagging in our staircase leading from the first to second floor. A previous home inspector told us that a jack might need to be installed in the basement to prevent the staircase from sagging more. I called and received an appointment for a consultation within a week. Frank came to inspect the stairs. He was on-time and professional. He took the time to look for evidence of sagging in the floor joists and other structure around the staircase. He couldn't find any problems, and suggested that it might be a problem with the staircase itself. I appreciated his honest opinion, and the fact that he didn't try to look for other problems to sell us something.

Watch out for sweet talk during sales pitch that turns nasty when a problem occurs. After holding $8,309 deposit for over 14 weeks before starting the job Mr. Gallagher filed a civil claim when it took us six weeks (over Thanksgiving, Christmas, and New Years) to have significant damage to our plaster walls repaired before remiting the final $858. The wall was constructed as advertised. But the crew was extremely sloppy with having a truck leaking fluids day after day even after being told to put cardboard under to catch drips, getting mortar on patio furniture, not curtaining interior of basement during demolition of old wall which sent cement dust throughout house via forced air heat, hurriedly finishing up on Friday 22nd taking shortcuts like leaving an underground electrical line on grass and hiding under a layer of mud, leaving the basement electrical boxes disassembled with live circuits, leaving the circuit to spare refrigerator and freezer dead. A job signoff was demanded without a walkthrough. Later we discovered the major crack in dining room plaster matched a crack outside which had required repointing and that the section of 2x8" board under the main beam in the house appeared battered probably from being forced under the beam which had a fresh split. Mr. Gallagher never came out to inspect. Mr. Gallagher's offer to deduct 2 then 3 hundred and leave us with the damaged plaster were ultimately refused and the two sides agreed to us having our plasterer repair the damage for $450 and then remit the final $858. We wrote the final check to Aquaguard. Today we get a letter offering to defend us in a civil action filed by Aquaguard.

My wife, Julie, and I purchased our Bethel Park home in June of 2012. Shortly before closing on the house, the inspector noticed the front wall had a significant bow to it. The previous tenant didn't have any gutters - and the subsequent rainfall in the front yard was causing the soil to push the wall in. We had wall anchors installed at that time - so the bowing was stopped. The anchors were installed by Matthews - NOT Aqua Guard. They have held up great. So, after some time we noticed the water had penetrated the blocks of hour home foundation... and was continuing to leak in. We received a few quotes - and, with price being the deciding factor, we chose Aqua Guard. We signed a contract for them to install an interior french drain with a sump pump to haul the water out and away from the house. To this date - the total quality of work is yet to be determined... because we just haven't had a significant rain or snowstorm since. Despite this, I'm ready to submit my review based on the assumption that it will all work smoothly. If not, I'll be sure to submit an update and/or second review. Off of the criteria (above) - the price was fair... it was the least expensive that we found for a comparable job... despite being very expensive to a middle class family. The overall quality looks alright... the pump seems to be installed correctly in the corner - and the cement work afterwards looks good. However - the responsiveness, punctuality, and professionalism were really lacking. I was advised that someone would need to be present for the duration of the job. My wife was working - so I took the day off to be there... should anything go wrong. Inevitably, it did. We were told they would arrive by 9am - no show. We were called at 11am and told they would be there at Noon - no show. I called them at 1:30pm and was told they were seven minutes out - seven minutes later... no show. Finally around 2:30pm (five an a half hours later) the workers show up. Their leader assured me they were sorry and that they would work as quickly as possible. While I sat upstairs - I could hear the workers laughing and having a good time while they jackhammered my basement floor. I'm all for having a good time while working... but not when you arrive that late to a job. They quit around 5pm - leaving my basement a complete mess and unusable for the entire weekend... with a pile of gravel laying in my driveway, too. They showed up mid-morning that following Monday to "finish up". They left no instruction manual, didn't speak with my wife to see if we had any questions - NOTHING. Having missed a complete day of work, not having a clue as to how to operate the pump (or if instructions were needed at all), and no sign of real remorse on the secretary's part - I was livid. I haggled with the secretary to see what could be done to remedy the situation - given the circumstances. In no fewer than three e-mails I was reminded of how unpredictable their line of work can be... and, of course, that I still owed the full balance. Again, the jury is still out on how well the system works. But, given the criteria right now - I'm still a very unhappy customer and would not choose to conduct business again with Aqua Guard. I'd actually go as far as discouraging family, friends, and potential customers from doing business with them. If you value your time - do some more searching before you decide on a company.

Tom Gallagher met with us several times to discuss our problem and to develop the solution described above. The work was done when scheduled and was done professionally. All our questions and concerns were answered. Not only were we satisfied upon completion, it is now more than a year later and despite several significant ( 2 inches or more) downpours our basement has remained free from water damage . Tom was the only one of the five company's we called that was willing to customize a system for us that preserved the integrity of our 180 year old chimneys as well as allow us to replaster the basement walls.This is the third job Tom has done for us, all have been 100% successful.

If you need an honest and fair firm for waterproofing services, you will be well served to contact AquaGuard and their sales manager Frank Franci. On two occasions at two different properties, Mr. Frank Franci came to inspect some basement water problems. The first was a home we were considering purchasing, which needed major waterproofing work. A second firm reviewed this property and proposed repairs which Mr. Franci pointed out were not needed to solve the water problem. Although we ended up not purchasing this property because of other unrelated problems, we were very impressed at the knowledge and honesty of Mr. Franci. The second property is a home I own. After recent heavy rains, he viewed an area of the foundation which I thought would need repairs and advised me that there was no evidence of a foundation water problem and all that was needed was landscape grading. Although in both cases no work was done, I would not hesitate to call AquaGuard and Mr. Franci whenever any such work is needed. It is refreshing to find an honest, knowledgeable representative and firm such as Mr. Franci and AquaGuard.

The work went very well. The work was dustless despite a jack hammer chopping up the concrete. Our water problem is solved. They were on time. Some changes had to be made in drain placement to accomadate current pipes. They made sure we knew what they were doing and why. They cleaned up their mess and were pleasent to have in our home.

They were very kind, they did exactly how I would have done the work and did a beautiful job. You can't even tell their was a crack there to begin with.

Provider looked over the problem with the flooded basement / garage and offered a two step solution. He recommended we trench inside the basement walls and install sump pumps to remove the water. He also said that they could do some work outside to help with the problem. I told him we weren't doing anything inside until that outside was fixed. If we pumped the water out of the basement it could only run down the hill and back into the garage / basement. He asked me to talk to the Township about location of the storm sewer out front. He did follow up a couple of weeks later but since I didn't have an answer from the township it was left hanging.

Initial visit to describe service was fantastic - my father was very comfortable with representative - is proceeding with work

The quote amount was about $28000. Everything was positive with those guys. Tom Gallagher seemed like a first rate, top notch guy. He has a good product. He seemed very competent and knew the business. One of the things that he told me was that they foundation system that he was selling was what he has put on in his house. When I researched, the product seemed to be a very good one.