AMERICAN HEATING & REMODELING

They did a pretty good job, came out pretty quickly and resolved the issue.

Horrible. They installed a new A/C, and three years later, I still can't cool my house. I've been given some very creative excuses. "Have you been cooking? That can heat up your house" "Well, it is hot outside, give it a day" "The government says we only have to get it to 75 degrees" "I can't believe our guys left this (the coil) like this. No wonder it's not working" "You said you can get your house to 75-see? It works just fine" "Let's try a diffuser on your vent" I will add that my house is very small, about 1000 sq. feet, and I have a 2 ton unit. Give me a break. Needless to say, I am DONE. The Bryant rep. is coming out with them this summer, because if 3 years isn't enough to get it right, I will not permit equitable to be here without another company/Bryant rep. If he cannot fix this, I will have to sue. You will have a nightmare if you hire this company. I did hire Admiral Heating and Cooling for my furnace, and could not be happier.

I RECEIVED A CALL ASKING IF I WOULD LIKE A TUNEUP. I AGREED AND THE SERVICE TEAM ARRIVED ABOUT TWO HOURS AFTER THE AGREED TIME RANGE. THE WORK WAS PERFORMED SATISFACTORILY. I WAS TOLD THE COOLANT PRESSURE WAS A LITTLE LOW BUT IT WAS AGREED THAT THE UNIT WAS PERFORMING SATISFACTORILY BUT I WOULD DEFINATELY NEED A NEW CHARGE BY NEXT SUMMER. FOUR HOURS AFTER THE TEAM LEFT THE UNIT WAS NOT BLOWING COLD AIR. AT 7:00AM THE NEXT DAY I CALLED AND EXPLAINED THE PROBLEM. AT 2:00PM THAT AFTERNOON EQUITABLE WAS AT THE HOUSE AND LOADED NEW COOLANT AT NO CHARGE FOR THE INCONVENIENCE INVOLVED. THIS ACTION ON THE PART OF EQUITABLE WAS UNEXPECTED. I WILL CERTAINLY USE THEM IN THE FUTURE FOR MAINTAINCE AND NEW EQUIPMENT.

I've been using them for around ten years and they are a big outfit. They have several branches in the area. They responded very quickly on one of the coldest days of the year when I had a major heating malfunction, which I found appealing. They were very prompt.

I was relatively please with their responsiveness and work. However, when they found that the thermostat was the problem, they replaced it with the only model the service man had in the truck. The problem is that they charged me $150 for a $45 thermostat. I called the next day and had them take the thermostat back and I replaced it myself. I'm angry about the ridiculous mark-up but I would consider them again because I didn't have to fight with them about refunding my money for thermostat.

The repairman came to our home and was authorized to do diagnostics and give an estimate on repairs needed. He was in our basement for 45 minutes at which time it was discovered that he had replaced a igniter switch that he said was faulty and stated it would be $289 for the repair and part. At no time was he authorized to replace the part. He also stated there was a crack in the face plate and the entire furnace would need to be replaced at his quoted cost of $3850. The president of the company made several harassing phone calls to our residence due to the fact that we refused payment of $289 but we did agree to and paid the 90 dollars for the agreed upon diagnostics. We found that price to be fair and I would like to say that they were on time for the service call.

THEY DID THE WORK IN A REASONABLE LENGTH OF TIME. THEY DID A GOOD JOB CLEANING UP.