Acclimated Services Inc

It was excellent.

I placed a rating of fair overall here because we had work done by this company a few times in the past and all went fine. Unfortunately, a lack of responsiveness to a new quote request for a bathroom remodel cost me considerable time and confused my wife and I to the point of needing to seek another plumber. In summary, the owner came to our home and spent more than an hour with me walking thru the specifics of the work to be done and promised to provide an updated copy of their worker's compensation and liability insurance along with a quote for the bathroom remodel work that we requested. I was told this would be just a few days. When a week passed, I called back and left a voicemail requesting the information that we were promised. The next week I left another voicemail and inquired at their website. Again, no response. Finally, a third call more than three weeks after the original on site walk thru and I reached the office manager. She was very polite and explained that they had been away for a week and that I 'd receive the information that I requested, including the quote, in one or two days. I never got anything. Disappointing. We have found a new plumber.

Work was done as planned.

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They're very responsive and I've used them for fifteen years because they do good work. Their responsiveness and quality stand out to me the most.

They responded very quickly and I'm told the representative was very professional. The shock came when we got the bill. On the invoice, they had charged us $1,350 for the electric water heater. When I called to inquire, they were polite and explained that because it was an emergency, the labor was $420 of that. Fine - I understand it was a Saturday. That left $930 for the water heater. They put the model and serial number sticker on my invoice, so I went online to find the price for this unit because $930 seemed way too high for a 50 gallon electric water heater....well, I found the MSRP of the unit is $550 (with places selling it as low as $350). When I questioned them about the difference between MSRP and what I was charged, I was told that the supply houses in the area charge what they charge and there isn't much (or anything) they can do about it and that they don't make much money on the products... My property management firm called and spoke to the owner and was told the same story.... <shrug> Again, very quick service and I'm told the technician was professional but.... I believe that I was totally ripped off to the tune of about $400.

I thought that what they charged was reasonable. They came promptly and they cleaned up. We would use them again in the future.

The overall experience was very good. The personnel responded and acted professionally as the work was accomplished.

I remember thinking the price was fairly reasonable for what he did. I thought they did a pretty good job. I've had some other work done on the furnace since, but they were just asked to come out and do general maintenance and that's what they did. They cleaned it up. The guy was very nice, they were very responsive and polite. He gave me an explanation for what he did and what he found.

We had used Acclimated to service/inspect the HVAC system at the house we just sold and our new home. Always a prompt, thorough job, and very friendly servicepeople (scheduling and the site personnel - Aaron especially!). On this particular occasion, our thermostat would kick on, but the heat would not come on, though occasionally the fan would blow. Aaron came out and checked out the situation, inside and out. He inspected the heater and saw no problems, and recommended before any other fixes were tried to swap out the thermostat. He then recommended that since I'd swapped out thermostats before that rather than paying them to install a replacement, to I simply pick one up from the local supply store and install it myself, but to call him after I did so to confirm that it did the trick: IF IT DIDN'T, HE'D COME BACK OUT AT NO ADDITIONAL CHARGE AND DO A MORE THOROUGH INSPECTION! Top notch service, and it kept our costs at an absolute minimum - $75 for the inspection and talk-through, for about an hour's work. We love this company.

The only reason I did not select this vendor is they weren't as familiar with the Biasi boiler as another vendor

George (2nd repair visit--unrelated issues) arrived early and with all the necessary hardware--I had emailed Acclimated a picture of the pipes and taps earlier. He was professional and no nonsense. He works quickly and with excellent skill and was finished in less than 2 hours. Would definitely have him return for other repairs.

They were excellent. They came out as soon as they could, they were punctual, they didn’t try to jack up the prices, and they were very honest.

They showed up on time and were neat and competent . They are able to work with you to find the best, unique solution for your problem. They did all the work as quoted and on time.

I have known him since he was a boy. He is very prompt and I have never had any problems with his work. I would highly recommend him.

WOW! These guys are great. I talked to a friend of mine after a really bad experience with 2 other HVAC guys. He told me I should call Dave Chassey at Acclimated Services. I did. He met with me the next day. He gave me numerous options, painted the ups and downs of each, and worked under the budget I gave him. Work started right away as promised, and they finished ahead of schedule. My house was spotlessly cleaned in the work areas at the end of each day. The technicians were amazingly polite and very professional. Their trucks were clean and so were they...that's a nice change from what I dealt with before. My house feels great, and my energy bills have dropped by 30%. I'm bringing them in to do my office, and I've introduced them to one of my neighbors and to my parents already. Can't say enough. Thanks guys

I’ve been using them for about six years. They are very reliable, they are very good in emergencies, and we feel their prices are very reasonable. They are accessible; they provide the owner’s cell phone number. The owner’s wife does all of the scheduling and she is very responsive. They also do plumbing which is a great help.

The person from this company much came earlier than he said he would . He was very nice and the service was great.

I have been using them for over 3 years. They did a very good job last time they came and the problem is fixed now. They were very respectful, professional and responsive. They came on time and cleaned everything after the work was done.

I like the personal service and the owner has given me his phone number for emergencies. They are very reliable and there are quick to respond in an emergency.