It didn't. They didn't show up as promised. When I called, they said they "forgot" and they would show up at a time the next day. They never called and never showed up. I called again - was VERY understanding and gave some BS about being "busy" and they could get to me the next day in the am. They never called and never showed up. I called - AGAIN and they said they were on their way. THREE HOURS later - no one ever called or came. They wasted my time and were totally uncaring and obviously they do not want residential business. Complete disaster. I DO NOT recommend them at all.
Description of Work: I recently moved into a new home and in advance of that, I went to this "company" IN PERSON , introduced myself and explained what I need. We talked at length and I asked how to make an appt. The response was " call us a few days in advance". I went back to them and made sure that my apt was "in the books" and they would show up. I was VERY specific about what I needed, what I wanted to discuss and when I would be there. They agreed to the timing. They write appts on scraps of paper!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
IRENE P.
06/2015
5.0
locksmith
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Karen L.
08/2014
5.0
locksmith
+ -1 more
These guys are great. They came out, I showed them which doors needed to be re-keyed, and they re-keyed them. They were courteous, knowledgeable and professional. I would definitely use them again.
Description of Work: Had locks re-keyed on 4 doors...2 front doors and 2 back doors.
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Service Categories
Locksmiths
FAQ
WEST PHILADELPHIA LOCKSMITH CO is currently rated 4.6 overall out of 5.
No, WEST PHILADELPHIA LOCKSMITH CO does not offer free project estimates.
No, WEST PHILADELPHIA LOCKSMITH CO does not offer eco-friendly accreditations.
No, WEST PHILADELPHIA LOCKSMITH CO does not offer a senior discount.
No, WEST PHILADELPHIA LOCKSMITH CO does not offer emergency services.
No, WEST PHILADELPHIA LOCKSMITH CO does not offer warranties.